As for the Meihao Lizhi Weiyang Road store, we were attracted to stay here by various compliments about the good service, but these are just routines of good service, not real good service. Today I will talk about our family of four’s extremely uncomfortable check-in experience:
On the second night of our stay, we all fell asleep. Suddenly I heard someone opening the door and talking. I yelled, "What are you doing?", and then I heard someone say, "Did you say it wrong? Why is there someone there?" I closed the door without saying sorry. I immediately called the front desk to ask what was going on. They said there was a temporary power outage and it was a bit chaotic. A guest wanted to go back to the room. I couldn't remember that I went to the wrong place. I said I was sorry. I went to get my breakfast coupon in the morning, but no one gave me any further explanation about this matter. When I checked out at noon, no one took the initiative to mention this matter. After all the rooms were checked out, I finally couldn't help but ask, "You guys didn't have anything to say about the waiter who brought someone to our room by mistake last night during the power outage, and then he just said simple words." While we were waiting for the bus, a person who looked like a leader came over and said a lot of clichés to explain to us, but the various details in the words showed that they did not pay attention to this matter at all, and asked us for WeChat and phone numbers. , but I didn’t know that I had called before checking in and added WeChat when I checked in, saying that I wanted to change us to a better room at a more favorable price, but I didn’t know that we only planned to stay in this hotel for two days, and it happened to be that we arrived in two days. This matter was taken very seriously but was delayed by other matters, but before she came over she was chatting with employees and guests behind the door.
I was thinking about how much psychological damage it would cause to a little girl if there was a little girl in the room, or if we lived separately from the children, and they suddenly saw a stranger standing beside the bed in the middle of the night. I am deeply disappointed that Meihao Leizhi, which is known for its good service, handled it like this!
All in all, they don’t pay any attention to accidental entry in the middle of the night. For a hotel brand that has been established for 27 years and has more than 400 chains, I can’t help but ask a few questions:
1. Is this the first time your group has encountered a temporary power outage?
2. Does your group have uninterruptible power supply construction costs for decoration? Or is it that computer equipment is not important and is not covered by UPS?
3. Didn’t the service training require you to knock on the door when entering the room? Especially for this kind of entry without identity verification, shouldn't we knock on the door a few more times?
4. Is entering a room by mistake a serious work mistake?
Let’s talk about a few other discomforts:
1. The breakfast is very average. The price of half price for children is really not worth it.
2. When you enter the bathroom after turning off the lights, the lights will turn on automatically but will not turn off automatically.
3. When a call comes back after a power outage, the curtains will automatically open. With this setting, if the curtains suddenly open in the middle of the night and the light from the inner window suddenly shines in, will this setting be startling for a guest room with an inner window?
Original TextTranslation provided by Google