huqi453549
September 7, 2023
The hotel I looked for temporarily when I got off the plane was recommended by Ctrip. Came here directly by taxi. From the moment we entered the hotel, the person on duty yesterday was a lady wearing glasses. It was as if we owed her money, and there was no smile on her face the whole time. When asked at the front desk, the price was 70 or 80 yuan higher than Ctrip's price, so we decisively chose Ctrip to place the order. The lady in the middle kept asking us to scan the QR code because it was already 11 o'clock when we arrived at the store, and we were too lazy to look for the hotel again. Anyway, we started from the moment we entered the store. The beginning is to prepare for the night. Ctrip has membership points, redeemed for an upgraded room type, and delayed check-out by 2 points. When this lady took the order, she refused them all. I asked her why Ctrip is doing this event? Is it to deceive consumers into placing orders? Or is it to attract traffic to the platform? She told me: Because the room type I booked will not be upgraded! Then if you can’t afford it, don’t do this activity! Moreover, in the off-season, the rooms are very empty. When I placed the order, I took a screenshot of the available rooms and room types at the time. Don't tell me that all room types have been booked, I have screenshots!
My friend kept whispering to me at the time: The service attitude of this hotel is too bad, why don't we change places. I thought about it too late because I was tired from the flight and hadn’t eaten yet. I don’t want to waste time looking for a hotel!
After checking into the room, Ctrip showed that it was 30-35 square meters. The actual room type is at most 20 square meters, and the room has a peculiar smell, like there is no ventilation and a bad smell! The hygiene was also a bit poor. The air conditioner was noisy and the wind was blowing towards the head of the bed. I didn't fall asleep until five in the morning.
It's said to be a whole-house smart phone, but it doesn't respond to anything you shout! All can only be done manually!
We are also very talkative people, there was no quarrel throughout the whole process, and we were too lazy to complain! But this negative review will definitely be given to the hotel’s front desk service, which is so bad! Even my mood was ruined when I arrived in Xi’an! Booked two standard rooms! After staying for one night, I decided to change hotels! The front desk of other hotels greets you with a smile, which is completely different from your hotel!
Not to mention the service is completely lacking! It takes seven or eight minutes to walk to the subway station, and fifteen minutes to walk to Muslim Street! Just walked by yesterday! Not recommended!
Original TextTranslation provided by Google