Vienna Classic Hotel (Xi'an Railway Station North Square Anyuanmen Metro Station)

Vienna Classic Hotel (Xi'an Railway Station North Square Anyuanmen Metro Station) Reviews

Vienna Classic Hotel (Xi'an Railway Station North Square Anyuanmen Metro Station)

Tower B, Huamao Commercial Building, No. 13 Beiguan Zheng Street, Xincheng District, Xi'an, Shaanxi, 710000, ChinaView Hotel Details
Vienna Classic Hotel (Xi'an Railway Station North Square Anyuanmen Metro Station)
Vienna Classic Hotel (Xi'an Railway Station North Square Anyuanmen Metro Station)Vienna Classic Hotel (Xi'an Railway Station North Square Anyuanmen Metro Station)Vienna Classic Hotel (Xi'an Railway Station North Square Anyuanmen Metro Station)
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Guest Reviews of Vienna Classic Hotel (Xi'an Railway Station North Square Anyuanmen Metro Station)

9.4/10
Outstanding
488 review
Verified reviews
Location9.4
Amenities9.3
Service9.3
Cleanliness9.5
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All reviews(488)
Positive reviews(472)
Reviews with photos/video(148)
Easy to get around(101)
Friendly front desk staff(81)
Convenient location(76)
Close to metro(53)
Classy environment(28)
Convenient parking(17)
Many amenities(14)
Perfect for business trips(7)
Negative reviews(16)
Guest User
Standard Queen Room
Stayed in Feb 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Mar 29, 2025
10 mins away from the city wall and 5 mins away from the subway station. Clean room with good customer service.
Response from Property: 感謝您的光臨,我們很高興知道您對酒店的位置和清潔度感到滿意,同時也讚賞我們的客户服務。我們的目標是提供一個舒適和便利的住宿體驗,看來我們達到了這個目標。希望您在接下來的旅途中一切順利,期待再次為您服務。
Guest User
Standard Queen Room
Stayed in Aug 2023
Family
10 review
7.5/10
Posted on Sep 5, 2023
We had a great time at this hotel. The biggest challenge was the language barrier. The staff could not speak English, so we have to use the translator app to communicate. However the staff was friendly and helpful. They offered us a complimentary breakfast. The only drawback was that there was only one lift in the building which sometimes made us wait a bit longer. The room was spacious and comfortable, but it could have been cleaner. We noticed some stain on the carpet and the glass, which made us feel a bit uneasy. Overall, we enjoyed our stay and would recommend this hotel to others.
Response from Property: Hello! Thank you for taking the time to comment! Every city has its own reasons to be missed, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. Thank you for your recognition and praise of our services, and thank you for your suggestions and recommendations on the shortcomings of the hotel. We will work hard to improve the details of the room. I hope that Vienna Hotel will be the warmest and most unique one in your memory! Come back to Vienna Hotel often, and wish you well!
Guest User
Standard Queen Room
Stayed in Jul 2023
Solo traveler
14 review
10/10
Outstanding
Posted on Aug 14, 2023
The service was amazing. The people at the front were so kind on numerous occasions. They gave me complimentary breakfasts for one. Also, after I checked out, I decided to get a room for a couple hours before my train. They were great at speedily getting a room ready for me in only a few minutes. Lastly, the hotel is in an ideal place. It’s right across the street from the 2 line that goes to the airport and the center of town. I can’t say enough good things about this hotel.
Response from Property: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!
temuulen07
Business King Room
Stayed in Jul 2023
Solo traveler
16 review
9.5/10
Amazing
Posted on Aug 4, 2023
it is okay, good location near the metro, there is lot convince store in 1st floor.
Response from Property: Hello! Thank you for your comments. Your support and encouragement are the greatest motivation for us to move forward. Vienna Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. The hotel looks forward to your visit again!
M640302****
Deluxe Double Room
Stayed in Dec 2024
Other
2 review
10/10
Outstanding
Posted on Jan 16, 2025
The room is clean and the environment is good. Pippi's service is good and worth recommending
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
M18788****
Deluxe 2-bed Room
Stayed in Sep 2024
Family
16 review
9.5/10
Amazing
Posted on Oct 6, 2024
Great location, convenient for traveling around. The room is clean and comfortable with complete facilities. The service staff is friendly. The only downside is that the breakfast options are limited, and the soundproofing is not ideal, so you can hear noises in the corridor. But overall, I am quite satisfied with it, and the price/performance ratio is good.
Original textTranslated by Google
Response from Property: Dear guest: We are very sorry for the bad stay experience you had. We sincerely apologize for the noise issue and poor soundproofing in the room. We understand that noise can greatly affect sleep quality, and this is indeed where we fall short. We will immediately check the room's soundproofing to see if there are any repairs or improvements that need to be made. At the same time, we will also consider taking some additional measures, such as adding sound insulation materials, to reduce the impact of noise. Regarding the issue of road noise, we will communicate with the relevant departments to see if some measures can be taken to reduce traffic noise. During this period, we will also provide affected guests with auxiliary tools such as earplugs to help you sleep better. We take your feedback very seriously and will work hard to improve our services and ensure that similar issues do not occur again. We hope you can give us a chance to provide you with a better accommodation experience in the future. Once again, I deeply apologize to you
le090696
Standard Queen Room
Stayed in Jul 2024
Solo traveler
16 review
10/10
Outstanding
Posted on Aug 24, 2024
The room is clean and sanitary, the girl at the front desk is friendly and helpful, the hotel is about 100 meters away from the subway entrance, and it is very convenient to go to scenic spots. There is also free sour plum soup when you check in. I will come to stay here next time.
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
320553****
Deluxe 2-bed Room
Stayed in Jul 2024
Other
1 review
10/10
Outstanding
Posted on Aug 31, 2024
Xiao Liu at the front desk has a good service attitude. Free tea and good service attitude
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Anonymous User
Deluxe Double Room
Stayed in Jul 2024
Couple
3 review
10/10
Outstanding
Posted on Aug 19, 2024
This hotel is very attentive. The front desk has a good route to the attractions, which is really convenient for people who come to Xi'an for the first time. The hotel also provides disposable supplies. The ladies at the front desk are very enthusiastic in service, and the sisters who clean the room are also very clean. Great 👍🏻
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
frankyuanzx
Deluxe 2-bed Room
Stayed in Jan 2025
Family
15 review
9.5/10
Amazing
Posted on Feb 6, 2025
The location is very good, very close to the subway station and train station. The room is spacious and the facilities are good. It's not far to visit the old town at night. If you want to climb the city wall, it's very close. Recommended to friends for consideration.
Original textTranslated by Google
Response from Property: Dear guests, thank you very much for your recommendation and praise of our hotel! We are glad to know that you are satisfied with the hotel's location, room space and facilities. The hotel is close to the subway station and the railway station, which really provides great convenience for your travel. Its proximity to the old town and the city tower adds a lot of convenience to your leisure tour. We sincerely welcome your friends to experience the services of our hotel. Thank you again for your support, we look forward to seeing you again and wish you a pleasant journey!
M420689****
Business King Room
Stayed in Jan 2025
Family
17 review
10/10
Outstanding
Posted on Feb 5, 2025
Close to the subway, the Sichuan restaurant across the street is delicious, the hotel service is good, and they gave us extra water
Original textTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your affirmation and valuable comments on our hotel. We are pleased to know that you enjoyed the hotel's convenient location, nearby food, and the extra services we provided. Your satisfaction is our greatest pursuit. We will continue to work hard to improve our service quality to ensure that every guest has a comfortable and pleasant stay. Thank you very much for recommending our hotel, we look forward to seeing you again. I wish you a happy life and a smooth journey! Sincerely,
M665482****
Standard 2-bed Room
Stayed in Dec 2024
Family
1 review
10/10
Outstanding
Posted on Feb 1, 2025
The facilities are complete, the environment is clean and tidy, the service is warm, thoughtful and meticulous, and it is a trustworthy stay!
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing our hotel and leaving such a valuable comment. We are glad to know that you are satisfied with the hotel's facilities, hygiene and services. Your recognition is the most important thing to us and it is also the driving force for us to continuously improve the quality of our service. We will continue to work hard to ensure that every guest can enjoy the same great experience. Looking forward to seeing you again and wish you a pleasant journey!
M532273****
Standard 2-bed Room
Stayed in Sep 2024
Business traveler
3 review
10/10
Outstanding
Posted on Oct 12, 2024
Very satisfied with the good experience
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Quanshijiemeigeni&
Standard Queen Room
Stayed in Dec 2024
Couple
1 review
9.5/10
Amazing
Posted on Jan 6, 2025
We were two people and the hotel was in a great location. The subway entrance is right at the door, which is very convenient. The room is fully equipped and the bed is very comfortable. The store upgraded the room with window for free. The only drawback is that the room is not soundproof and you can hear the noise from the corridor.
Original textTranslated by Google
Response from Property: Dear guests, thank you very much for choosing and evaluating our hotel. We are pleased to learn that you are satisfied with the hotel's location and facilities, and are able to enjoy the free upgrade service we provide you. We are very sorry about the problem with the soundproofing in the room, this is definitely something we need to improve. We will immediately report this to the relevant departments and take measures to strengthen sound insulation to ensure that every guest can have a quiet and comfortable accommodation environment. Thank you again for your valuable feedback and we look forward to your next stay at our hotel. Have a nice trip!
M329751****
Standard Queen Room
Stayed in Dec 2024
Business traveler
25 review
10/10
Outstanding
Posted on Jan 15, 2025
The front desk service was really good. The room is clean. The room temperature was just right.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!