Xiamen Railway Station Mingfa Plaza Yunrui @ Hotel Reviews

Response from Property: 尊敬的賓客，非常感謝您願意坦誠分享此次入住的真實感受，您提出的每一個問題都精準指出了我們服務中的不足，對我們而言是極為寶貴的改進信號，我們已第一時間組織相關部門梳理問題並制定優化方案，在此先向您表達誠摯的歉意。關於您提及的 “房間小、無像樣窗户、噪音干擾” 問題，我們會重新評估客房空間的功能性規劃，對窗户採光不足的客房，優先調整窗簾材質以提升透光性；同時聯合工程團隊對酒店隔音設施進行全面檢查，重點加固臨街及公共區域附近客房的隔音層，儘可能減少外界噪音對您休息的影響。針對 “房間缺少洗手液” 的基礎配置缺失問題，我們已要求客房部加強每日巡檢，確保洗漱用品、清潔物資等配備齊全，避免此類基礎疏漏再次發生。早餐方面，“種類有限、果汁供應不足、食材餘量緊張” 的情況確實不符合我們的服務標準，我們已即刻與餐飲部門溝通，計劃豐富早餐品類，增加熱食、蔬果及特色餐點的選擇；同時優化餐食補給機制，安排專人實時監控食材與飲品餘量，確保高峯時段供應充足，讓每位賓客都能享受到足量、多樣的早餐。您説 “還行，但可以更好”，這句話我們已記在心上，這既是對我們基礎服務的包容，也傳遞出對我們提升品質的期待。接下來，我們會逐項落實改進措施，用更細緻的服務迴應您的反饋。若您願意再給我們一次證明自己的機會，我們非常期待能再次迎接您的到來，讓您感受到實實在在的改變！

Response from Property: 尊敬的客人，感謝您抽出寶貴時間分享您的入住體驗。首先，我們誠摯地為客房清潔服務中未能及時整理床鋪以及早餐品種單一的問題向您致以深深的歉意。關於床鋪整理的問題，經調查是由於我們新入職的客房服務人員對工作流程不夠熟悉所致；而早餐品種單一則是我們菜單更新週期過長所導致。針對以上問題，我們已經採取了以下整改措施：1. 對客房服務團隊進行了全面的服務標準培訓，特別強化了床鋪整理的操作規範，並實施了每日服務質量檢查制度。2. 重新設計了早餐菜單，增加了每日特色菜品，確保每三天輪換一次主菜單，同時增設了現場烹飪台，為客人提供更加豐富的選擇。3. 針對地板問題，我們已經對相關客房進行了全面檢修，並加強了日常巡檢頻率，確保類似問題不再發生。我們深知這些不足給您帶來了不便，為此我們深感抱歉。為了表達我們的誠意，我們誠摯地邀請您再次光臨，屆時我們將為您提供升級房型及免費早餐的特別禮遇。您的滿意是我們不斷進步的動力，我們期待有機會為您提供更完美的入住體驗。

Response from Property: Dear guest, thank you very much for choosing to stay with us and for taking the time to share your experience. We are delighted to learn that you were satisfied with our hotel's location and service, and we especially appreciate your support in extending your stay via WeChat. Regarding the issue with the air conditioning in the third-floor hallway you mentioned in your review, we take your feedback very seriously and have taken prompt action to address it. We are always committed to providing guests with a more comfortable stay, and your suggestions are extremely important to us. Thank you again for your support and we look forward to serving you again in the near future. Please feel free to contact us if you have any further questions or suggestions.

Response from Property: 親愛的客人，太感謝您的強烈推薦啦！看到您對酒店乾淨衞生、地鐵旁的便利位置和實惠價格都滿意，我們心裏暖暖的～ 這些正是我們努力的方向，能讓您住得舒心又划算，就是最大的成就。期待很快能再次迎接您，祝您每次出行都順利愉快！

Response from Property: 尊敬的客人，您好！非常感謝您選擇入住我們酒店，並抽出寶貴時間分享您的入住體驗。首先，對於您入住初期房間地板不平整的問題，我們深感抱歉。我們始終致力於為每一位客人提供舒適、安全的住宿環境，對於此次未能達到您的期望，我們深表歉意。同時，我們非常高興您及時反饋了這一問題，並感謝您對我們迅速更換房間的認可。我們也非常欣慰地得知，您對酒店員工的友好服務以及房間配備的智能科技設施感到滿意。此外，酒店毗鄰蘆洲捷運站的地理位置也為您的出行提供了便利，我們很高興這一優勢能為您的旅程增添便利。您的反饋對我們至關重要，我們將繼續優化服務細節，確保每一位客人都能享受到更優質的入住體驗。再次感謝您的理解與支持，期待您再次光臨，我們將竭誠為您提供更加完美的服務。祝您生活愉快，旅途順利！

Response from Property: 非常感謝您再次選擇入住我們酒店，並抽出寶貴時間分享您的入住體驗。我們非常高興得知您對房間的整潔、舒適度以及酒店的便利位置感到滿意。您的認可是對我們工作最大的鼓勵，也是我們不斷提升服務質量的動力。我們始終致力於為每一位賓客提供温馨、舒適的入住環境和便捷的服務，很高興這些努力得到了您的肯定。尤其是您提到酒店周邊的地鐵站、超市以及多樣化的餐飲選擇，這些都是我們為方便賓客出行和生活所做的精心考量。期待您的再次光臨，我們將繼續以熱情周到的服務為您打造更加完美的入住體驗。如有任何需求或建議，請隨時與我們聯繫。

Response from Property: Thank you for your continued trust and support! We are honored to be your preferred choice every time you visit Xiamen. We are deeply pleased to learn that you are satisfied with our location and staff service. Our hotel is conveniently located, just 200 meters from the subway station, providing great convenience for your travels. We are also committed to providing warm and thoughtful service to every guest, and your recognition is the greatest encouragement to our team. Thank you again for your high recommendation! We look forward to providing you with a quality accommodation experience on your future trips. Please feel free to contact us with any inquiries or suggestions. We wish you a pleasant trip and look forward to seeing you again!

Response from Property: Dear Guest,Thank you very much for choosing our hotel and for taking the time to leave such a detailed and positive review! We are delighted to hear that you were satisfied with our cleanliness, comfort, and quiet environment. It's reassuring to know that the bedding provided you with a restful sleep and that there were no issues with noise.The hotel's proximity to the subway station certainly added convenience to your exploration of various city attractions, which we're glad enhanced your journey. It's also gratifying to learn that the abundant dining options nearby met your needs. We take great pride in our staff's enthusiastic service, which we strive to offer for your convenience.Regarding the discrepancy between our signboard name and the name listed on Trip, we will address this issue promptly to prevent any confusion for future guests. Thank you for your suggestion!Once again, thank you for your recommendation and support. We look forward to the opportunity to welcome you back in the future.Wishing you a pleasant life and smooth travels!Best regards,

Response from Property: Thank you for your recognition! We are glad that you like the breakfast and the clean room, and we hope that the robot delivery service will bring you convenience. We look forward to serving you again!

Response from Property: 尊敬的客人，感謝您對我們酒店的認可與好評。我們非常高興您對酒店的裝飾、清潔度以及員工服務感到滿意。我們始終致力於為客人提供高品質的住宿體驗，您的反饋對我們非常重要。期待在未來的日子裏再次為您服務。祝您一切順利！

Response from Property: 感謝您選擇雲睿酒店並分享您的愉快入住體驗！我們非常高興聽到您對我們酒店的位置靠近機場、房間的乾淨整潔以及整體舒適度給予了高度評價。關於位置：我們深知對於需要便捷交通的客人來説，靠近機場的位置非常重要。能夠為您的行程提供便利，讓我們感到十分欣慰。關於清潔度：客房的衞生是我們最為重視的部分之一，您的認可是對我們清潔團隊工作的最大肯定。關於舒適度：確保每位客人都能在温馨舒適的環境中放鬆休息是我們的目標。您的滿意就是對我們最大的鼓勵。期待未來有機會再次為您服務，歡迎您隨時回來享受更多的美好時光！

Response from Property: Thank you very much for choosing our hotel and leaving such detailed and positive comments! We are glad to know that you have enjoyed our smart room facilities and comfortable accommodation experience. We are committed to providing excellent customer service, and we are glad to hear that our efforts have been recognized by you.We are glad that you like our buffet breakfast and convenient location. We hope that these amenities can add more fun to your trip.If you come again in the future, we will continue to work hard to provide you with the same or better experience. We look forward to your next stay and hope you can continue to give us valuable comments and suggestions.Thank you again for your support!

Response from Property: Dear guest, thank you for your good comments! We are very pleased that you are satisfied with our service, location, as well as surrounding amenities. Your affirmation is the driving force for us to move forward. In response to your feedback, we will continue to improve to ensure the diversity and deliciousness of breakfast, and further optimize the convenience of surrounding facilities. Looking forward to your next visit and enjoying our services again. Thank you again and have a happy life!

Response from Property: 尊敬的客人，非常感謝您對我們的評價。我們很高興您對酒店的位置感到滿意，既能享受寧靜的環境，又方便購物和交通。您的反饋對我們非常重要，我們一直致力於提供便捷舒適的住宿體驗。如果您在逗留期間有任何需要或建議，都請隨時告知我們。期待有機會再次為您服務，讓您的旅程更加愉快。