I chose Baixiang, which has more branches, over Zijin Hotel, and it turned out to be the wrong choice.
First, the moment I walked in, I had a bad feeling! The female receptionist on the evening of the 23rd seemed to be in a bad mood? When a guest arrived at the front desk, she didn't even look up, just kept her head down doing her own thing, colder than a robot. It was as if asking her to check me in was bothering her. Isn't this her job? Guests staying at a hotel don't need excessive enthusiasm, but they certainly don't want to be treated with such indifference.
Another female staff member wearing glasses and a male staff member that evening were relatively more proactive.
To be fair, when checking out the next day, the front desk staff's attitude was significantly better, especially the female staff member whose English name starts with N. She was smiling the whole time. That kind of front desk staff is truly the face of the hotel.
Next, the most important issue – room hygiene – was really bad. The toilet had obvious stains, and the bathroom doorknob was covered in thick dust. Since I checked in at night and just wanted to quickly wash up and sleep, I didn't ask housekeeping to clean it. I wiped it myself with wet wipes. The next day, when I was about to sit down to eat, I found hair next to the chair seam – yes, it was curly hair! Stuck in the seam. Although it wasn't very obvious, you could see it if you just looked down! I asked housekeeping to send a plastic chair, and the service staff kept saying they didn't notice the hair in the corner and offered to wipe it with a cloth. Plus, the chair seam was moldy and black when I pried it open! How could I possibly sit on that!
I can understand finding hair in the corners and edges of the floor! But this was on the chair I was supposed to sit on, which is really disgusting! I hope the hotel takes hygiene issues seriously!
The soundproofing needs improvement. The gap under the door was huge; you can see in the photos that the hallway lights could shine into the room. I could hear conversations in the hallway and other rooms' doors opening and closing.
Objectively, the only advantage: convenient airport shuttle service.
Original TextTranslation provided by AI