HanTing Hotel (Xiangyang Ancient City Shengshi Tangcheng)

The room was clean and the hotel felt quite new. The front desk service was exceptionally good, very warm and kind. I forgot to take pictures of the room.

The location is excellent, less than 100 meters from the Green Shadow Wall, and there's a lively local market right at the entrance! It's within walking distance to all the major attractions in the ancient city, and getting a taxi is very convenient too.

My first stay in Xiangyang was a terrible experience. I was bitten by insects for two nights in the room. I reported mosquito bites on the first morning and asked for cleaning. Apparently, I didn't take care of them promptly, so I returned to the hotel that night and was bitten again. I asked for anti-itching medication, but it didn't arrive after half an hour. After I called again, it wasn't an anti-itching medication, but a mosquito repellent bracelet (I had just bought anti-itching lotion). The third call was when I noticed more and more bites on my body and also noticed flying insects in the room. I had the staff come to the room to check for mosquitoes before I suggested going to the hospital. The doctor said they couldn't identify the insects and that they might be fleas or possibly dirty bedding. I took the medication and returned to the hotel. It was almost midnight, and the staff didn't even apologize. They immediately charged me eight pounds for the room. I was speechless. I was extremely itchy at the time. Because of the itchiness and lack of sleep all night, we checked out and stored our luggage around noon. A new staff member came out to explain, but I said no, I just wanted to go through the normal procedures. When we came to pick up our luggage that afternoon, the hotel manager finally appeared to explain and apologize, insisting we take them to the airport. As a hotel company, they couldn't even meet the most basic standards of hygiene. Why can't the service industry address customer requests immediately? The customer was speechless, and the supervisor finally intervened, arguing that the current situation was caused by the young and inexperienced staff. They were young and hadn't fulfilled their basic hotel responsibilities. Should I just put up with all these negative experiences?

With a layover in Xiangyang, I decided to stay overnight in the ancient city to experience the city's legendary history. The Hanting Hotel is located right in the old town, just a ten-minute walk from the ancient city wall and the commercial street. The hotel was very clean and the front desk staff was very friendly. We arrived late, and the front desk recommended a 24-hour noodle shop, just a three-minute walk away. When we arrived after midnight, there were still quite a few people eating noodles. 🍜 It was so convenient!