Xiangyang Minfa Ruiji Hotel

I really like this hotel and enjoyed my stay. The lobby is spacious and clean, and the environment is very good. The room has a large floor-to-ceiling window, you can enjoy the view outside the window, the room is large and the facilities are very complete. The bed is big and soft, and the pillows are adequate. There are two pillows per person. The bedding is very clean. The wifi is free and the speed is relatively fast. The breakfast is rich, including Chinese and Western food, and the taste is pretty good. The hotel is very close to the business district and is very convenient for shopping and dining. The transportation is convenient, there is a bus station, and there is a free parking lot, which is very convenient. The hotel service is also good. Cha Tiantian and Chen Xi are professional and patient. Chen Yuhang actively considers the guests and helps deal with and solve any problems in a timely manner. Overall good, thumbs up and praise

Can you guys imagine heat sealing during this season? The windows were closed, the weather was hot and dry, the air conditioner was not turned on, it was too hot at night and I couldn't sleep. All four members of the family had sore throats and coughs all night. It is the first time I give a negative review to a five-star hotel. If there is a zero score, I will give it a negative review. Zero points!

The price of the suite booked this time is 40% more expensive than usual. I can understand the price increase during holidays, but it does not mean I can understand that your service can be discounted. First of all, the room type was not upgraded this time. Don't you check the guest history and leave comments? During the last stay, the cabinet lights could not be turned off. At 2 or 3 o'clock in the middle of the night, the engineer and the manager on duty came together and 4 or 5 people came to the room to fix the lights. We were told to check out late but it was not what we needed. We checked out in the morning due to something else (we had to drive on the highway before having a good rest). Let me tell you if you can upgrade the room when there was a customer complaint last time. The front desk claimed that the rooms are full, but the system is still selling and there are sufficient rooms. Secondly, the check-in time that day was after 10 o'clock in the evening, and the welcome fruit in the room was not delivered. The reason for calling the switchboard for a reply was that there were many people during the holidays and my room was not yet available. Will it be delivered tomorrow? (He has poor ability to handle customer needs and does not solve the problem directly but just prevaricates the customer). Later, the manager on duty called to apologize (with a very good attitude) and negotiated to deliver it at noon the next day. There are ordinary fruits and specially emphasized cookies for free. In short, from the first time I checked in to this time, I can clearly feel that the service quality has been going downhill, and I am becoming more and more disappointed. Traffic jams on highways during holidays may make you tired and irritable. I think the hotel should take this into consideration to provide more humane and considerate services and prepare the details in advance. (Attached is a picture of the welcome benefits given to guests for their first stay, as well as text messages sent to guests by other hotels for double check)

The welcome team Chen Yuhang made me feel at home with his sincere smile and thoughtful arrangements. I was impressed by the efficiency and meticulousness of the front desk staff Liu Shuai and Zhang Zixuan, who handled the check-in procedures quickly and accurately. . The guest rooms are spacious, comfortable and well-appointed, making them modern yet cozy. The beds are comfortable. The room facilities are fully equipped, from high-quality toiletries to high-speed wireless Internet, everything is designed to make the guest's stay experience more perfect. Not only did it meet five-star standards in terms of hardware facilities, but it also exceeded expectations in terms of service and care. I highly recommend it to all friends who are looking for a high-quality accommodation experience. Next time I come to this city, I will definitely choose this hotel!

The check-in experience is very good, the environment is tidy, clean and hygienic, the snow scenery outside the window is beautiful, the view is broad, and the lobby is clean and tidy. Parking is convenient, there are plenty of parking spaces above and below ground, and you don’t have to worry about free parking. The service is very good. Cha Tiantian and Chen Yuhang are considerate and considerate. Xie Rui greets them with a smile and is very warm. The fitness facilities are complete, clean, and the venue is professional. Running and swimming are very comfortable. The swimming pool is very large and has a constant temperature. The hotel is very close to Minfa Century Plaza and has convenient transportation. There is a bus station and free parking lot, which is very convenient.

The service is pretty good and everything is answered, but the bed is a bit soft. Not sleeping very well

The room is average, the experience is extremely poor, the hotel layout is too small, the service is poor, short-sighted, I will not stay here again!

The room and environment are completely inconsistent with the price. I just have a meeting and I can't stay here. There is no service.