Vienna International Hotel (Xianyou High-speed Railway Station Store)

Very bad hotel! We were supposed to check in at 2 o'clock, but we arrived at 5:30 and they told us that the room was not cleaned yet. There were no other rooms available. This seriously infringes upon our consumers' reasonable check-in time and itinerary arrangements. We had to wait in the hotel for more than half an hour before we could check in. Tourists' schedules are very tight. We were clearly not able to check into our room during the time we purchased it. They said that the previous guest left late because he got married. Will the hotel not charge us the extra time fee? The hotel charges two prices for one room, why should we consumers bear the waiting time? I couldn't get into the room to rest in time, so I could only leave my things at the front desk and leave in a hurry. I forgot about what the front desk said about putting my luggage in the room when I got back, and I ran up and down again to get my luggage. Stayed for three days, and when I was leaving, I specifically asked the front desk to clean the room, but they agreed and then forgot! ! ! It is really speechless...it affects people's rest and arrangements! ! ! The room was still dirty when we came back, and it was very embarrassing to watch the auntie cleaning it. The attitude of the front desk was also very bad. When we negotiated reasonably to refund one day's room rate, they directly said "Impossible, that's how it is during the New Year". We said we would file a complaint with the Market Supervision Bureau, but the front desk said it was useless. Is there still law? It’s so infuriating, everyone please avoid it! The facilities are also very old, the air conditioning is not working, and the exhaust fan is not working... This kind of hotel is really a shady shop.

The room is large, clean, the front desk service is good, and the hotel facilities are complete. That's very convenient, right next to the high-speed rail station. The transportation is also very convenient. . .

可以可以可以可以可以可以可以可以可以可以可以可以可以可以可以可以可以可以可以可以可以。酒店可以，出差入住，縣級最好的酒店

房間還不錯，挺舒適的，空間挺大，衞生乾淨，服務人員及前台的小姐姐都挺有禮貌及親切的。 下次出差還是會選擇這裏。

幫朋友訂的房間，特意選維也納酒店，覺得連鎖店應該是楓亭酒店中最乾淨的，結果衞生差強人意，地毯上毛髮沒打掃乾淨（圖1），沙發上有不明液體留下的痕跡都敢坐（圖2），窗户根本關不嚴縫隙那麼大，隔音效果非常差，馬路上路人吐痰的聲音都聽得見，才開業幾年就變這樣了，太讓人失望

房間不錯！环境也很好，离賣埸也很近，停車也方便，服務也很好，尤其前台的服務特別好！下次有機會一定再來！

酒店設施和衞生，位置都不錯，就是服務有些不盡人意，有點歧視網上訂單，客人要求安排房間安靜點，別安排靠最邊上的房間，服務員説訂的就是那樣的房間，我想問一下，我訂的房間有註明靠邊的房間嗎？

不知會綜合出多少分，但確是此次入住的真實體會，總結一句話就是:很失望。維也納是老牌子了而且這還是國際店、會做成這樣、有沒有反思自己的問題。大熱天站在馬路邊諮詢前台關於酒店位置 因為聽説有兩家維也納酒店 怕走錯、前台支支吾吾很猶豫 一會兒説不是一會兒説是 那到底是還是不是？我們心裏就七上八下 頭頂着烈日 很窩火，倒是旁邊外賣小哥很乾脆、説沒錯、你們要去的就是這邊這一家；你前台是業務不熟還是不想做生意哇？一進大堂 一股酒吧夜總會的臭味撲面而來、先前是哪個羔子在網上吹 説有香味的？你出來，你把香味找出來看看？一個堂堂品牌店的酒店大堂居然是這種氣味 當時就感覺很沮喪。到了前台，也沒什麼表示，別人店裡還有什麼茶水 冰飲給你端來、這裏連個笑臉都沒有、兩個人耷拉個慘白的臉瞅着你，怎麼的、難道這就是傳説中的素顏粧？…，説給我升級到豪華房、我一聽、那這可真高興，可能她前台也沒想到 合著那個豪華房居然是那德性: 房間裏濃濃的煙味、地毯上五花八門的污漬顯得整個地毯又黑又臟、配上沙發邊上兩灘黃白色污漬感覺更加噁心了，沙發和窗簾角落裡一股酒吧的那種臭味、加上煙味，這個房間真的是……真不想折騰、就直接叫隔壁做衞生的大姐來幫忙噴清新劑、想着氣味散掉就算了，大姐也很實在、説噴完過一會兒就不會臭了，看她那麼認真 也不好為難她、我説好的、就按她的建議關了窗和門 、自己在廁所裏呆著、等待着奇蹟的出現，在廁所裏研究研究香皂馬桶啥的、畢竟剛進城嘛 嘛都覺得新鮮…直到發現頭髮上衣服上慢慢也沾染上了那些氣味、我是才實在受不了了拉開廁所門要讓前台換一間、發現房間電話居然是故障的，那個火哇！到電梯口打電話！管理員很快就來了、對自己的工作疏忽也沒有解釋一下、看着我穿着塑料底拖鞋在對面房間地板打滑也沒有表示説給我再處理一下地板、那個地板其實在房門打開的一瞬間 反光部分就能看到地面又糊又花、我搓給她看、我説這地板很滑啊、她説地板大姐拖過的、直接甩鍋給服務員了；回頭想用紙巾擦一下、發現捲紙衹剩一點的、抽紙也衹有1/3的 明顯沒有補也沒檢查，一直到晚上我都很小心那塊打滑的地面，就怕給自己摔了，全家八口人都指望着我哇，我可不能出啥事兒哇；這間新換的房間異味倒是輕了一點、但是到處可見的破損、也沒人修補裝飾一下、就那樣破給你看、沙發縫邊上都是毛髮和什麼碎屑，窗框旁邊都是蜘蛛網，陽光一照、閃閃發光、好似進了盤絲洞，兩個的枕芯都有異味，就是那種汗臭味、睡到一半實在難受、拿浴巾墊了，睡到約摸凌晨兩三點 窗外哐噹一聲巨響又驚醒了，睡不好；早上就起晚了、頭都是暈的、難受，聽人説前台有耳塞的、從頭到尾前台也沒任何提示；餐廳的菜離到時間還有一個多小時就光了、也不補充了，咖啡和豆漿居然是粉沖泡的、和外面那種快捷賓館酒店用的一模一樣，我早上習慣吃麪包、看到評論裏有麪包特地選了這家、但是沒看到、連麪包盤或者烤麪包機都沒有、很愕然，問餐廳大姐、沒想到她比我更愕然、説“沒有麪包的哇這裏都是包子哇“…然後指給我看那幾籠包子，沒有麪包、那評論裏那些麪包是打哪兒來的哇？然後也沒有像其他酒店餐廳那樣趕緊給你去廚房盛一點其他食品，大姐人美話不多、反正就一副 你愛吃不吃的神情、要不是瞧她長得挺好看、那個態度我當時就得罵一頓。退房的時候、那個前台居然穿着工作裙 配一雙黃色塑料拖鞋加白色襪子，怎麼的、現在酒店都流行這樣式穿搭了？……如果説酒店很在意差評，那麼我從入住到離店、你們有無數次的機會可以挽回，方法也很簡單、一個微笑或者兩句貼心的話 哪怕是很假的客套話都可以，但是沒有；如果説你們還尊重維也納品牌，那你們的工作態度就不應該是這個樣子。品質不是靠千里之外八方支援能長久的、而是靠每個人真誠用心 實打實做出來的。以上所訴 皆屬真實，此行雖不完美、但我們還是很相信維也納 特別是國際店。另外，該裝修就裝修吧、該花錢的時候就得花錢吧，開了四五年的老酒店、到處破破爛爛、還賣那麼貴、非要訂三百多才給早餐，天天叫人給好評 辦會員，簡直是為難顧客又為難自己的員工，難怪一個個死氣沉沉，明明是花錢來住店 倒好像欠你80塊錢沒還一樣。

一次不錯的體驗，入住三天，早上有美味佳餚，酒店跟安靜。服務態度也很好妹子很漂亮。最後一天一衹小鳥也從極小的窗縫鑽進來問候我。附圖。