Mercure Xinyang Shengde Hotel (East High-speed Railway Station)

It’s completely incomprehensible that a hotel air conditioner can’t cool or heat. It can only blow natural wind. I woke up in the middle of the night because of the heat and asked the front desk to open the window. There was so much noise outside. I couldn’t sleep well all night long.

In the afternoon, I called the front desk to collect the garbage. After the aunt came and cleaned up, she left. The second person came to the door of the room and knocked twice. He used the master card to open the door. How is the hotel managed? He said that you thought I was not in the room even if I was not in the room. Don't you need to ask for my permission to come in?

Warm service, reasonable room facilities in the new hotel, separation of dry and wet, clean and sanitary, and convenient parking. The young lady at the front desk upgrades the room free of charge, with a strong sense of experience. There are few restaurants and shopping around. Will choose next time I drive.

🍃Environment: Very good, it is the standard of the ideal hotel I want, and the cleaning is also very timely. The staff also gave two more bottles of mineral water 🔔Service: The service of the lady at the front desk is very good. She was very enthusiastic and gave my friend a free breakfast experience. Thank you very much. Next time you stay in a hotel, choose this hotel first🤩

The hotel is a 10-minute drive from Xinyang East Railway Station in the new district, with newer facilities, a good environment, simple French style, and good background music. GL8 picks up the station, and Xiaoyu, the handsome pot driver, is in place. Xiaofang at the front desk is very enthusiastic to introduce various facilities and services. The young ladies at the front desk have a very good service attitude, solve problems in a timely manner, and personally deliver fruits to the door to understand the situation. The robot service is very convenient, and the smart and small service in the guest room is also very good. The reaction of turning on the lights and turning off the lights to choose music and video can be quick. Upgrade to Huazhu Gold Card, free breakfast, many varieties, mainly Chinese style, delicious vegetables, and hot dry noodle wonton. Western-style toast is served with honey jam butter, but there is no butter knife to spread. It can only be served with sliced cheese. It is particularly convenient to have a self-service laundry room. Laundry liquid softener and disinfectant are all available and free. In addition to the dryer, there is also an ironing machine, which is particularly convenient and easy to use. There are few restaurants nearby, and the supermarket is far away. There are mini bars in the guest rooms and plenty of bottled mineral water. Nothing but room service is not enough. I stayed for 8 days. The floor was not cleaned. The cleaning of the sink and toilet was not thorough after reminding. The bathroom should be reminded to clean the hair of the drain. The water cup was not cleaned. I hope that there will be substantial improvements to match the hardware and brand.

The facilities of this hotel are very good, but the service is really hard to praise! When I checked in, there was a shirtless man who checked in with a woman who couldn't provide her ID. I asked the front desk clerk, and the front desk clerk actually told me that the person was obviously drunk. Ten minutes later, I saw a man with a slim body being carried in to check in! If it weren't for the fact that it was too late and I had the elderly and children with me, I would have turned around and left! There have been frequent epidemics recently, and when asked about the status of nucleic acid testing, I don’t know anything about it! As for the hygiene, it is even more puzzling. There is cigarette ashes left by an unknown guest in the corner of the bathroom, and the basin in the room actually has unknown residue left by an unknown guest! Is this the standard that this price should have?

It is undeniable that the decoration and environment are very good, but it is very unethical to open the hotel for occupancy only a few months after the decoration is completed! There was a decoration smell in the air, and I asked if formaldehyde and pollutants were being treated for air pollution. The front desk just emphasized that there was no problem, but could not provide a report. No matter how good the environment is, safety should be the first priority.