Atour Hotel Huaxia Avenue Zhengzhou Xinzheng International Airport

The pickup service is available anytime, which is really convenient as you don't have to wait for a fixed schedule. Otherwise, it's pretty much standard Atour quality. I chose a room furthest inside for quiet, but around midnight, I could clearly hear people talking loudly from another room. Luckily, it only lasted about half an hour and then stopped.

The hotel has an underground parking lot and is very close to Zhengzhou Xinzheng International Airport. Plus, they offer a free shuttle service! The bathroom has a separate wet and dry area, and the heating works really well. On the first floor, there are three washing machines and dryers. What really surprised me was the breakfast – there was a huge variety of options!

The service here is top-notch, five stars all the way! Customer service was prompt and efficient. When my flight schedule changed, they quickly and seamlessly rearranged my airport transfer. A special shout-out to the cleaning lady on the fourth floor. I realized I was out of masks just before leaving and politely asked if the hotel had any. She kindly gave me two, which was incredibly helpful in the moment.

Facilities: The hygiene was spotless, and the amenities were exactly what I was looking for.

The room environment is good, spacious, with fast internet and excellent service. The breakfast has a wide variety and tastes great. Parking is also convenient, and it's very close to the airport, which is a big plus! Highly recommend!!!

I specifically asked the front desk not to assign me a room too far from the elevator because I was exhausted from traveling and couldn't walk much. To my surprise, they gave me the furthest room from the elevator, tucked away in the very corner. I was speechless! Later, they offered to move me and showed me two other rooms: one had a wall right in the middle of the window, and the other had only half a window, with the rest being wall. Finally, the manager arrived and resolved the issue. I hope they can improve their service in the future!