Atour Hotel Yunlong Lake China University of Mining and Technology Xuzhou

The hardware facilities are undeniably great; the location is convenient, and the amenities are well-equipped and thoughtfully designed. It's clear that everyone here is working hard. Breakfast is plentiful and the dishes are fresh, maintaining Atour's usual high standard. My low rating stems from the following issues, and I urge the management to address them seriously. First, Atour's management practices are incredibly heavy-handed and, frankly, harsh. It seems that any negative customer review triggers a meeting and subsequent punishment for the front desk staff. As a guest, I find this completely unacceptable and hard to witness! Second, Atour's Wi-Fi connectivity policy is a 'take-it-or-leave-it' situation. Guests *must* connect using a mobile phone verification code, and there's no option to connect simply by using your room number and the last four digits of your ID. This is an unreasonable and overly restrictive term! I urge Atour's hotel management to seriously reconsider this! Third, and to top it all off, even to submit feedback or complaints by scanning a QR code, you *must* register as a member first! How incredibly 'exclusive' and pretentious are these demands!!! Is Atour really so unwelcoming to non-members? No Wi-Fi access, no way to voice concerns or suggestions. It certainly seems Atour holds itself in very high regard!

Upon my return after graduating from CUMT in 2019, I found the Zhang Boying Art Museum had been converted into an Atour Hotel (the art museum is still there, by the way). On the day of my stay, there was a university job fair, and I expected it to be noisy, but it was surprisingly quiet—not a sound. Its location makes it incredibly convenient for visiting CUMT Yifangcheng in the evening. The hotel also boasts excellent facilities. I highly recommend it.

For anyone with neck issues, Atour's pillows are a game-changer – incredibly comfortable. The hotel environment is spotless, and the thoughtful details truly stand out. Laundry service is quick and efficient, returning clothes perfectly clean. The staff provides prompt and enthusiastic service. Plus, late check-out is available, which was a great convenience. Breakfast is also quite good.

Located directly opposite the east gate of China University of Mining and Technology, the hotel offers a very spacious ground parking lot, making both parking and EV charging highly convenient. The front desk kindly provided a complimentary room upgrade. However, the first room had a distinct smell of smoke, so they promptly moved me to a different one. Overall, I was very satisfied with my stay.

The room was great, very well-equipped, and the service was excellent.

The hotel was great overall. It boasts a unique decor style, and Yun Rao provided exceptionally warm and thoughtful service. Our room was very spacious and bright, and the bedding was incredibly comfortable. They even have a good selection of books behind the front desk for guests to borrow. It was a truly excellent stay!