Hillstone Bodrum Hotel & Spa

Tüm personeller çok ilgili ve size değerli hissettiriyor. İçersinde bolca yeşillik, palmiye ve nar ağaçları var. Otele ayrı bir hava katıyor. Otelin dekorasyonunu da çok beğendim. Kahvaltısı da başarılıydı. Fiyat/performans olarak tavsiye edilir.

I had the worst hotel experience ever with Hillstone unfortunately. We booked this hotel for 5 nights for my birthday (28 July) . I booked the hotel from 27July-1 Aug. The series of the things that happened: - [ ] Monday 31 of July me and my mom were going out to the Bodrum city. In the lobby my mom remembered that she has to bring something from the room. - [ ] As soon as she walked back,she slipped on the watery floor of the lobby in a way that she could not move… - [ ] The pain was too much that her blood pressure went down. - [ ] There were a few members of the staff present when the accident happened but they did not do any action in an emergency way. - [ ] Finally the ambulance came; hotel didn’t want to send any body with us, considering we don’t know any Turkish and Turkish people don’t speak English usually, I insisted that somebody from the hotel should accompany us. - [ ] At Bodrum Clinic, they told us that we need to pay 500€ so that they start the treatment process. We had really thought that the hotel would cover it. The girl from the hotel kept repeating that its not related to the hotel. - [ ] We insisted that the hotel should cover it, after so many back and forth they agreed to pay that 500€. - [ ] Scan showed that my mom’s ankle has broken in a very bad way… - [ ] After getting back to the hotel nobody from the hotel management came for sympathy. I have to park my car and then help my mom with her waking and sticks. I had to buy the ***** myself without any help from the hotel. - [ ] No show up from any Senior Management of the hotel- not even a single note of empathy-not offering a single tea to be sent to our room to show they care. - [ ] We had to cancel our next trip to Istanbul; I have a good booking history on ***********, as this happened in the last minute I could not cancel the Istanbul booking and i got a notification from ***********. - [ ] We should change our ticket from travel agency in Tehran, had to pay for the extra fee of that and… These are only the financial and change of the plans- the main injury is my mom’s pain both physically and mentally… We are now back to Tehran and visited a orthopedic specialist today and he said that my mom definitely needs to do operation on her ankle otherwise it wont get fixed… I really regret that I suggested this hotel to my mom and booked it. Bodrum is a beautiful city but this hotel made us with not good memories of Bodrum and Turkish people…

We stayed in this property on 5th & 6th October 2023. Very chic place and it was so quite during our stay, not many guest around, so it felt like we have the entire hotel to us. I heard that it becomes much more busy summer holiday. However, it is around 90 rooms, so you will still have an amazing stay without feeling over crowded. The food 5/5, the facilities 5/5, the staff 5/5, the room 5/5 and overall stay was top notch. Now there is something I was not impressed with and I would like the lovely lady General Manager to perhaps try to do something about it: the staff is amazing, friendly and they go above and beyond their way to help you and assist you with any requests. Naturally, you feel like rewarding them with a tip or gratuity. Having said that, nowdays many people don’t use cash in hand but pay everything with a card instead. In this instance we did have cash that we forgot to exchange at the airport, we tried to do this in reception and we were told that they were not allowed to do that. Then we asked if we could have a cash advance from our room account with the card left in the system as guaranteed, still same answer that they were not allowed. Finally, we also tried when paying for drinks or signing any bill for whatever we were consuming to include in that bill a gratuity for the staff assisting us at that specific moment (this is a common practice in any other hotels in the world to do and it is even encourage to write the amount of tip on each bill) so you don’t need to carry cash but still happy to reward good service, again we were told that they are not allowed? The staff works really hard and we are happy to reward them when there is great service. However we could not found any possible way or alternative option to do it even though we tried to exchange money for their local currency. We will definitely come back again to this property and hopefully there are more flexibility in this matter in the future.

This is such a tranquil hotel. The rooms are comfortable. The food is excellent - they have the best salads, huge portions! They make amazing French fries. The breakfast has ample choice. Everything is super clean and taken care of. The pool is amazing. The staff are friendly and genuinely caring. We’ll be back.

Aileniz veya arkadaşlarınız ile çok güzel dinlenebileceğiniz bir Otel. Çok temiz Ekip çok güler yüzlü ve ilgili. Özellikle Ayşe ve Leyla hanımdan çok ama çok memnun kaldık. Bizleri memnun etmek için ellerinden gelenin fazlasını yaptılar. Güler yüz tatlı dilleri de cabası. Bu vesileyle ikisine de tekrar tekrar çok teşekkür ederiz. Olur da bir gün yine Bodrumda tatil yaparsak Ayşe ve Leyla hanımı tekrar görmek için aynı Oteli seçerim. Bir şeyi yazmadan geçemeyeceğim Bir hafta kaldık Müdür beyi ve genel Müdüre hanımı sıkça gördük. Defalarca göz göze gelmemize rağmen bir kez günaydın veya iyi günler demediler keşke deselerdi daha sempatik olurdu

This is our second stay in this hotel. We thought this was a great hotel last year but this year we found it even better. Shared areas like pool, gym, restaurant, lobby : very nice and clean: 10/10 Rooms : we (2 adults, 2 kids (9y, 6y) in the palmsuite rooms : 10/10 Breakfast : adresses everyone’s needs : 10/10 Price / Quality : very good But the best of all : this hotel has professional, nice and friendly staff. Believe that this is their biggest strength. Big thanks to : Nidanur, Ayse, Leyla, Azime and everyone else! Will most likely come here again next year.

Very nice stay. Great food. Friendly staff. Great gym. Great location. Clean. Beautiful Pool. The spa service and massage is beyond amazing. Highly recommended place to stay close to Bodrum city. 5 star.