Eastern Shrine Hotel Reviews

Response from Property: 【❤Wholeheartedly dedicated, service first.❤】Dear Guest, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed our hotel's convenient location, cleanliness, and personalized service. It's our top priority to ensure every guest has a comfortable and enjoyable stay, and we're glad we were able to meet your expectations in these aspects. We sincerely appreciate your honest input regarding the washer. Your feedback is incredibly valuable to us, as it helps us identify areas for improvement. Rest assured, we've noted your suggestion, and we're actively exploring options to upgrade our facilities to enhance the overall guest experience.We hope you'll consider staying with us again in the future. If there’s anything we can do to make your next visit even better, please don’t hesitate to reach out.

Response from Property: Dear guest: Hello! Thank you very much for your stay and feedback. From your feedback, we regret to see that this stay did not meet your expectations and we deeply apologize for the bad stay experience you had. Regarding your feedback, the hotel has verified the situation:1. Regarding your request for delayed check-out due to catching the night train on the same day, the hotel policy is to delay check-out until 14:00. Your request for check-out at 21:00 has exceeded the hotel's delayed check-out time, and if it exceeds the hourly check-out time, our system will charge you a full day fee. Therefore, we explained to you at the time that a full day fee is required.2. The hotel window information is informed on the booking page that the room you booked is of the small window room type. We apologize for any misunderstanding caused by our negligence in confirming the room type with you. Next time you come to the hotel, we will provide you with a free room upgrade. We hope you can see our sincerity.We will also make up for this deficiency with higher quality service, and we hope you will continue to pay attention to and support us. Thank you again for your feedback. We sincerely look forward to your next visit.

Response from Property: 【♥Smart guest control, exclusive experience♥】Dear guests: Hello! Thank you for staying at Dongsheng Hotel. It is a great honor to meet you and experience unforgettable friendship. Dongsheng has a superior geographical location, close to Qingliang Mountain and Pagoda Mountain tourist attractions, making your travel convenient. The 24-hour parking lot is staffed for your convenience. Seeing that you have luggage, we considerately help you carry your luggage, just to make you feel at home. Providing you with warm and considerate service is our long-term goal. We are happy if you are satisfied with your stay. Looking forward to seeing you again!

Response from Property: 【❤Surrounded by three mountains, service first❤】Dear guests, your praise is the greatest compliment to us! We will continue to work hard to continuously improve our service quality. Wish you good luck and come often!

Response from Property: 【❤浪漫春天 相約東聖❤】尊敬的賓客，您好！太感謝您的好評啦！我們一直努力為每一位客人營造家外之家，能得到您的認可，感覺所有的付出都值了！盼望着與您的下一次相逢！

Response from Property: 【♥緊臨寶塔山、清涼山♥】尊敬的賓客：您好，非常感謝您的五分點評!您對我們的肯定，給予我們源源不斷的動力，非常開心看到您這麼細緻入微的點評，相信您也是一位善於觀察生活並喜歡享受生活的人，我們非常重視房間的舒適度及細節服務，我們的用心就是希望能給奔波勞累的您帶來舒心，記得常關注我們並把我們推薦給您身邊的朋友哦，真誠、友善、樸實的東聖人期待與您成為朋友 祝您生活愉快~

Response from Property: 【♥Smart guest control, exclusive experience♥】Dear guests: Hello! Thank you for staying at Dongsheng Hotel. It is a great honor to meet you and experience unforgettable friendship. Dongsheng has a superior geographical location, close to Qingliang Mountain and Pagoda Mountain tourist attractions, making your travel convenient. The 24-hour parking lot is staffed for your convenience. Seeing that you have luggage, we considerately help you carry your luggage, just to make you feel at home. Providing you with warm and considerate service is our long-term goal. We are happy if you are satisfied with your stay. Looking forward to seeing you again!

Response from Property: 【❤Wholehearted and thoughtful service❤】Dear guests: Hello! I am very happy to learn from your message that you have such a good impression. I hope you can continue to pay attention to Yan'an Dongsheng Hotel in the future and tell us more about your feelings and experiences during your stay in the future. We warmly look forward to your visit again!

Response from Property: 【❤Serve with heart and escort with love❤】Dear guests: Hello! We are glad that you have chosen to stay at Yan'an Dongsheng Hotel. The hotel is located in a prosperous area, with the bustle and convenience of the city. Home is a safe haven, a cozy nest, and a place that warms the body and mind. Home is where love is. The hotel has always hoped to use its thoughtfulness and warmth to become your home away from home, and we look forward to your next return home!

Response from Property: 【♥Northern Shaanxi Folk Culture♥】Dear guests: Hello! Thank you for staying at Dongsheng Hotel. It must be a special fate that brings us together. Your support and encouragement are the driving force for our continuous progress. Dongsheng has always adhered to the principle of service first. Our warm smile and thoughtful service are our unchanging affection for you. A full range of room facilities will surely meet your needs. It has been newly designed and renovated, perfectly integrating fashion, elegance and local customs, giving you a unique staying experience. At present, we have many varieties of breakfast: fruits, freshly ground soy milk, toast, milk, handmade buns, hot dishes, cold dishes, fried dough rings, yellow steamed buns, whole grains, etc., as well as authentic northern Shaanxi special snacks~~~; we always believe that a good reputation must be recommended by the most sincere satisfaction of the guests. If you stay comfortably, we will be content. Looking forward to seeing you again!

Response from Property: 【❤Smart guest control, exclusive experience❤】Dear guests: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are deeply honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!

Response from Property: 【♥️Smart Customer Control Mengqi Dongsheng♥️】Dear guests: Hello! Thank you for staying at Dongsheng Hotel. It must be a special fate that brings us together. Your support and encouragement are the driving force for our continuous progress. Dongsheng has always adhered to the principle of service first. Our warm smile and thoughtful service are our unchanging affection for you. A full range of room facilities will surely meet your needs. It has been newly designed and renovated, perfectly integrating fashion, elegance and local customs, giving you a unique staying experience. We are content as long as you live comfortably. Looking forward to seeing you again!

Response from Property: 【♥️Excellent location, convenient for travel♥️】Dear guests, hello! We are so excited to see your evaluation, and we are very touched that you recognize our service so much. We have understood the issue you raised and would like to explain the situation to you in detail: 1. The hotel does charge extra for room upgrades, which is a rule we have always had. Some guests get free upgrades because there are vacancies in the backend for them to be upgraded. We are very sorry for causing you a bad stay experience. 2. We provide heating in the room, so we cannot control the room temperature. If you feel it is too hot, please let us know and we will open the window in advance to lower the room temperature. We strive to provide the most considerate and meticulous service to every guest and bring every guest a great value experience. Yan'an Dongsheng Hotel is a northern Shaanxi folk designer hotel, showing its unique charm to guests with its unique northern Shaanxi style and warm and considerate service. Your encouragement is the greatest support and encouragement to the hotel. We will serve every family member with our heart and look forward to meeting you next time.

Response from Property: 【❤Convenient transportation and pleasant scenery❤】Dear guests, hello! Thank you very much for rating your overall hotel experience so highly. Each of our employees is committed to providing guests with warm, comfortable and considerate service. We are very pleased to see your satisfaction and recognition. To express our gratitude, finally, we would like to once again sincerely thank you for your praise and support. Your satisfaction is the driving force for our continuous progress. We will continue to work hard to improve our service quality and bring a wonderful stay experience to every guest. If you have any questions or suggestions, please feel free to contact us. We will serve you wholeheartedly! I wish you a happy life and all the best!