Imperial Palace Hotel Yerevan

Really bad service and a horrible room. Would not recommend at all. Certainly not worth the price

We were on a tour and transferred to this hotel knowing that this is Imperial 4 star hotel. Only to see the room was small and minibar is not working. Ive called for an ice bucket at past 11pm but the front desk told me that their service is closed and impossible to give. I became a little irate and asked her once more. She ended up saying she can provide only if i will go down to collect since nobody is on duty except to her (idk how true) i came down to get it and saw her busy with her bf. I didnt say anything , just sighed, took the ice and walk away. Terrible. The person who checked us in and checked us out (not sure if they are same person) & HK were very good and hospitable. Breakfast was okay. Location is best. Near to main attraction of the city.

Polite staff, all of them. Very close to Cascade complex and other major landmarks. Had minor issues with couple of bathroom fixtures, other than that the stay was pleasant. Daily breakfast was good. Might consider staying again with them when I visit Yerevan next time.

Hotel location is walking distance to the main city center attractions , the rooms are quiet compact and need lots of maintenance work. The carpets felt like they were never cleaned , the bathroom had lots of leaks and the water from the shower areas fills up unless you keep the drains open . Breakfast was very average . Staff are very helpful and courteous had some WiFi issues in the room to which they immediately attended to .

We didnt stay at the hotel but we went for the bar and the bartender(Anoush) makes amazing cocktails.definitely recommend.the place is clean too We have a wonderful night thanks to this man 10/10 ......

We chose the hotel because I thought the hotel is good by reading all the reviews. It turned out that it's the opposite way. On our first night, we turned the tv on in a minimal volume and suddenly someone knocked on the wall! And the reception called our room saying to close the tv!!! We realized that the room is not soundproof as we are hearing every single sound in each of the room near us. We end up staying quiet the whole period of our stay in the hotel coz we don't want to disturb other people. The evening receptionist don't speak english. The breakfast is not good. And the housekeeping is not wow. They will go in the room directly without knocking at the door and wait if anyone will answer them. They don't clean the room properly. The sound of the water from the other rooms can be heard in our room and it is super super super loud! I think the management need to renovate the rooms coz there is no privacy at all! Not really happy with oir stay.

Location is perfect Bedding is all ripped up Cafeteria furniture is very dirty and old Cockroaches in the bathroom

A very nice hotel with pleasing interior, professional receptionists takint care of you (especially Mushegh, Tamara, Merujan and manager Arpine). The staff was helpful, caring and supportive. The hotel was very clean which was much appreciated. Narine was doing an amazing job with spotless cleaning. I warmly recommend this hotel to anyone wishing for a pleasant stay in Yerevan. I believe that the breakfast can be better. Many thanks.

Location is good But the building is old & not pleasing :) the rugs r not v clean