Woshihanfei
November 26, 2023
A very, very, very bad check-in experience. There were dirty things on the sheets when I entered the room. Fortunately, I brought disposable sheets. The bathroom water heater was also insensitive. There was no hot water after leaving it for a long time. It needs to be repaired. In the bathroom There is no clear explanation about the charges for disposable bath towels and toilet seats. The charge sign is on the snack rack outside. Most people wouldn't think that the ones in the bathroom also charge money, right? The air conditioner in the room was also broken. It was 6 degrees outside. I turned on the air conditioner at night and it got hotter the more I slept. The indoor temperature was 32 degrees at 3:30 in the middle of the night. The cold wind blowing out at 20 degrees was hot, and the air conditioner was very noisy! My boyfriend and I didn't sleep well all night. The phone at the front desk is always unreachable. When I saw that the air conditioner was broken, I immediately wanted to contact the front desk. I made two calls on the landline. The first one hung up and the second one didn't answer. Even though it was very late at night, Doesn't a hotel as big as yours even have night shift workers? I paid a 200 yuan deposit before checking in. Today I checked out and only got a refund of 187 yuan with no explanation. After I called 12 times, I finally answered the phone. The front desk had a very, very bad attitude and said they would refund me 13 yuan. Okay, hang up the phone! All in all, this is the worst hotel experience I've ever had! I come to Yiwu often and will never book again!
Original TextTranslation provided by Google