The room was incredibly dirty; even the washbasin was cracked. The most bizarre thing was that there was no shampoo, only a small bottle of shower gel. I contacted customer service through Ctrip, and they said a staff member would contact me, but instead, they knocked on the door and brought a large bottle of shampoo. I've never seen a hotel without shampoo before. Breakfast was supposed to be a set meal, but when I asked if it could be delivered to the room, they said no, explaining it was a bit of a hassle coming down the mountain. I suggested they deliver it to the room if needed, especially since I was bitten by some unknown insects on my way down. The hotel didn't mention afternoon tea at all; I didn't know where it was. Upon check-in, they just took my room key and didn't say anything. I saw something that looked like a restaurant, and after asking what it was, they told me it was a restaurant. This hotel offered absolutely no service. I asked for a wine opener, and they said they didn't have one. I asked them to check, and they said they did. Ugh 😮💨 It's actually a pretty nice estate, but the management is terrible. The toilet in the bathroom probably wasn't even cleaned by the cleaning staff; it's a bad habit. The room Wi-Fi was also strange; it wouldn't connect after scanning the QR code. It's just too much to describe.
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