When I checked in, the hotel asked me to cancel my reservation through Trips, offering that if I canceled with Trips and booked directly with them, they would give me a 100 yen discount. I refused because I had booked a non-refundable offer. But it seems the hotel kept insisting. I then replied that I would inform Trips, which finally convinced them to let me have access to the room.
While searching for information about this hotel, I found that another person had posted a warning, saying not to stay there because they had a similar experience, or even worse: their phone was stolen while they were distracted, and they canceled through Trips without the owner's permission.
I was originally supposed to stay two nights, but I preferred to waste the money and only stay one night because the place didn't seem safe. The next morning, I informed them that I wanted to check out. Shortly after, the hotel again asked me to cancel through Trips, saying I could get a refund. I replied that I couldn't, because I had canceled myself and Trips didn't offer refunds. I agreed to lose the money.
However, the hotel continued to insist. While I was packing my things, someone came and blocked the door, again trying to force me to cancel. The atmosphere was tense and frightening, but I firmly refused and quickly grabbed my things to leave the hotel.
I suspect the hotel was afraid I would post an honest review, as this establishment isn't worth the price paid and doesn't live up to its advertised standards: no waterfall view, limited breakfast selection. I also noticed that there are almost no reviews from foreigners, as many are forced to cancel and therefore can't leave a review.
I recommend avoiding this hotel. There's something fishy about it.
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