Gloria Grand Hotel Yong shun

Poor attitude at the front desk

It's very bad. First of all, the decoration smell is very strong. I originally thought that the fresh air room I ordered would be equipped with professional fresh air equipment, but I didn't expect it to be a mobile fresh air machine. The noise was very loud. The room area and smell were so large that it didn't help at all. I want to open the window for ventilation, but there is no window screen. I am worried that mosquitoes will come in and only "kill" for one night. Regarding breakfast, when checking in, I asked the front desk staff if there was a charge for children's breakfast. When they saw the child, they said they would charge about thirty yuan. However, in the morning, the person in charge of the restaurant said they would charge full price, saying that children under three years old were free and 1.2 meters tall. The following half price, my son asked for full price at about 1.4, which was completely different from what the staff said when checking in. I asked her to communicate with the front desk to verify, and the other party told me to go to the front desk myself. I really didn't understand what kind of service and management this was. Isn't the communication between departments an internal problem of the hotel? Forget it at full price, the breakfast was particularly bad, and the pot for steaming Yeer Baba was cold. When I went downstairs to check out, I met the restaurant staff and asked the front desk staff why they told the guests that breakfast for children cost about 30 yuan. What kind of weird management was this? It caused trouble for the guests and made them laugh.

假期回程路上開車太久累了，臨時在這裏打尖，選擇了一家檔次應該算附近很高的，到酒店晚飯沒吃就躺起了，睡到第二天九點多飢腸轆轆去吃早餐，結果食物裏吃出來蒼蠅，現在還犯惡心。

房間很大，設施不錯，下沉建築設計獨特，前台服務態度比較生硬。浴室龍頭冷熱水標誌弄反了，卻長期一直沒有整改。

酒店房間設施都很不錯，前台小妹也很好，還給免費升級了房間，下次還來

前台服務非常好，推薦推薦！