Guest User
September 6, 2022
First of all I need to say that me and my husband often stay in Novotel in different cities and countries and it always was a sinonym of quality for both of us, but in York something went wrong from the very beginning.
1. We have been rejected to add Accor membership account number to our booking once we arrived, even though we booked via Trip.com and it was nowhere to type it while booking
2. Receiptionist asked me about my nationality and when I said that I am Russian,changed her tone of voice and stated that I can speak Russian if I prefer, but she is not going to reply in Russian as it is a principal position, even though it was confirmed she understands it. That was extremely rude and I have never seen anything like that before. Moreover I did never ask this person if I can speak Russian, cause my English is apparently enough to check in to the hotel.
3. We were said we have to book a time slot to have breakfast, but the next day when we arrived to the breakfast room it was almost completely empty.
4. Dirty cups nearby coffee mashine area.
5. Sanitizers left around completely spoiling how breakfast area looks.
Overall the hotel looked quite weary.
Talking about what went well: charging points by the bed with the usb were handy.