Mercure York Fairfield Manor Hotel

Hotel Reception has very good service. We are arrived at the hotel early but the reception also arranged hotel rooms for us, so felt that the hotel service was very good. For other thins is the hotel room is a bit older but the room is clean. Overall has good service and hotel. Thank you

The reason we booked this hotel because of the convenience of parking, despite seeing some honest, unsatisfied reviews. I am disappointed after staying for 3 nights, I would not go there again. Disappointment: 1.the room really needs some work to do, such as sash window couldn't open after asking for help to shut it, the thermostat was off the wall and the tap needed turning for ever to get the water out. 2. No aircon or ventilation system in place. The window was important for fresh air which did not serve the purpose. 3. The reception was informed about these problems on arrival, she (the bleached hair local girl) was not bothered by. She asked us to turn the radiator off after she was informed the thermostat was off the wall. She was not bothered by the faulty facility and did not mention asking someone to have a look or fix. I had to give her a point that she said not to touch it. She is unlike the other staff who were clearly care and helpful. 4. Super small television 5. Dirty drink tray 6. Chipped mug Good points 1. Bar service was good, especially the evening staff. 2. Quiet at night time 3. Bed was nice, not hard and not soft. General impression: It was not good value for the money, £400 for 3 nights.

It is expected to arrive at the hotel by car. It is really convenient to do park and ride in York. The hotel room was spacious and clean, and the most important is that it is pet friendly too, with an extra £15 per night for the pet.