Diamonds Guest House

Room was nice and not too far walk from the city centre. But after checking my bank account the day after I noticed the hotel had taken £50.00 from my account. When I called to check, I was told it was a deposit to protect against damage to the room. I was not made aware this was being taken and did not give any authority for them to take the payment. I found this very concerning and I now have to wait a few days to receive the refund. So please be warned before booking..

Great check in, room was immaculate. grandchildren loved the room. lots of shops and cafe shops. A lovely pub opposite which serve’s lovely food. the only downfall is no breakfast

We stayed here as a group of 7, we had the room with the signal beds & 1 double bed with bathroom. We checked in at 12 as was given a door card to access the building & room. Facilities are very basic, but you get everything you need. Towels & toiletries are included, also tea & coffee with biscuits. The location is good with just being a 5-10 minute taxi ride into York. Parking is VERY limited with only one or two spaces available, the cost is £7. I had to park in the centre of York as there was no parking anywhere near the hotel which was a cost of £27 for 24hr. I would say if you are wanting a comfy night sleep this isn’t the best as the mattress are very springy with not much support. Overall a fair cheap place to stay for a night.

I couldn't fault the guest house on it's service, location and the room, although I was disappointed with two things. Firstly, the check in. As I was checking in late, the hosts had been really kind and contacted me, who then provided me the self-check in codes. Upon checking in, I can then use an electronic card to replace the codes when entering the guest house and my room. The code provided didn't work. Luckily two guests came back at the same time when I was locked out outside and on the phone with the host, who kindly helped me and ensured I got to my room. I then went back out to get food. On return, the electronic card did not work. Called the host again, who then provided the electronic code for the entrance again. That's when we found that the code provided earlier was incorrect. There was a later message to my phone to say the code was incorrect though. So overall, I had a card which did not function properly. When I finally got to bed, there was a constant noise coming from somewhere within the building. It was like a boiler or generator kind of motor engine sound. Even with my ear plugs on (which a guest shouldn't be wearing these to sleep), I was still able to hear it. It was still on when I left next morning. Needless to say, I didn't sleep well. The lack of parking was mentioned on booking. The hosts allow guests to park on their designated parking space at a cost. Considering the parking fees elsewhere in city centre, it's only reasonable.

Arriving was a little odd as there are no staff there so you have to phone to get the code to get in, but once in, the room was very good. I had the small double, which was very clean, ensuite shower, and had plenty of storage space. Also tea and coffee facilities and a small fridge which was very welcome. Aside from the room, the guest house is a 15/20 minute walk from the city centre so ideal for getting there, and is on the number 11 bus route too so very convenient. I will certainly stay there agin if in York.

We stayed here 2 nights and really enjoyed our stay. Very friendly and helpful checkin on arrival. Our room was well equipped with everything you require for a comfortable stay and it was very quiet. Only small complaint was we had an upstairs room and it got quite hot during the day and took awhile to cool off at night. There’s a pub across the road for meals and a drink and a convenience store a short walk away. A short pleasant walk to the city with all the amazing things York has to offer. There’s a no alcohol policy in your room which has attracted some negative feedback in the past. But it’s the owners place so it’s their rules and we had no problem respecting their decision. We had a cup of tea at night instead of our glass of red. The majority of people would drink responsibly in their rooms but there’s always a few that would spoil it for everyone else and the owners have no option but to make it a blanket ban. We would definitely stay again and recommend it to anyone else.

The room we stayed in had 1 double bed and a single bed. Room 4. This is ideal as my partner suffers chronic pain from health conditions. Late night my partner got into the single bed, pulling the quilt up to her face, she smelt a disgusting smell, got straight out of the bed and we both went to sleep in the double bed. In the morning (with better lighting) we were able to inspect the bed further. Lifting the quilt up to realise that there was a huge stain of URINE!!! This was not an old stain that had been washed, this was most definitely urine that had been left to dry!!! The hotel staff didn’t bother checking and cleaning the disgusting sheets before we arrived although the bed was made up!!! What sickens me more is the hotels management attempt to brush this under the carpet, with no attempt to apologise or compensate us for any of their negligence. EVEN THOUGH WE HAVE STAYED BEFORE. We rang to complain and they asked us to send photos to their email for someone named KATY with no reply to any of our emails and brushing us off with every phone call!! Their treatment of DISABLED guests is horrific and their negligence for health and safety standards is appalling!!

Location OK However the property has rules that are unacceptible such as no food to be consumed in the room no breakfast or food is served by the hotel Last night the owners held a family gathering which became progressively more boisterois and the singing louder especially after 2AM I objected and the noise gradually abated thru to 2.30 AM as I had an early start!!