It was my second visit. However, I was surprised to see a photo of the room introduced on Trip.com and booked it, but another room was booked. The Japanese room I booked had a rock bath in the photo and no bed, but the room I booked had two beds with a ceramic bath (this option was marked on Trip.com as a Japanese Western Room). When selecting a room, you should correct the room name and upload it so that there will be no such mistake later. I think it should be marked as a rock stone bath or a ceramic bath in the room, and the photos in each option should be corrected to be photos of each room, not the entire ryokan, so that there is no misunderstanding. Fortunately, there was an employee who spoke Korean well, so I was grateful that he changed my room and took care of me very carefully. However, they said they would lay a futon, but even though we ate kaiseki for dinner, the room was cold and the room was still there, so we just laid the futon on our own and didn't know how to use the heater, so we took a picture with a translator app, turned on the heater, and slept warmly. There are a few things I did myself, but I spent the day thankful that I was able to change the wrongly booked room and stay at this ryokan. I would like you to correct the room name I requested. I hope there will be no such misfortune the next time I make a reservation again.
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