yu lan xuan

yu lan xuan Reviews

yu lan xuan

Room 2002, 20th Floor, Building 21, Phase 2, Ningbang Plaza, Yongding District, Zhangjiajie, Hunan, ChinaView Hotel Details
yu lan xuan
yu lan xuanyu lan xuanyu lan xuan
Check available rooms for your travel dates
We Price Match
1 night

Guest Reviews of yu lan xuan

9.3/10
Very Good
59 review
Verified reviews
Location9.3
Amenities9.1
Service9.4
Cleanliness9.5
Filter by:
Sort by:
All reviews(59)
Positive reviews(59)
Reviews with photos/video(16)
Awesome rooms(23)
Convenient location(22)
Easy to get around(14)
Close to train station(13)
Classy environment(11)
Awesome amenities(10)
Great value for money(8)
Quiet & comfortable(6)
Guest User
Deluxe Queen Room
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 25, 2025
Very practical and functional room for a very early train from the station. Great value for money.
Response from Property: 非常感謝您抽出時間分享您的正面反饋!我們非常高興聽到我們的房間非常適合您的早班火車旅程,並且您覺得它實用且物有所值。您的好話對我們來説意義重大,我們迫不及待地歡迎您在下一次旅行中再次光臨!祝您旅途愉快!
Matthieu4575
Basic Queen Room
Stayed in Dec 2024
Solo traveler
31 review
10/10
Outstanding
Posted on Jan 15, 2025
Everything was clean and close to train station so perfect !
Response from Property: We totally understand how important a clean space and good location are. It's great that it worked out so well for you. Did you have a particularly memorable trip on the trains during your stay?
Guest User
Comfy Queen Room
Stayed in Mar 2025
Couple
4 review
7.5/10
Posted on Apr 5, 2025
Close to the north train station. Difficult to communicate before hand if you dont know chinese. We met at the entrance and they got us to our room.
Response from Property: “First, thank you for the questions you raised about the inn. There were a lot of guests checking in that day, so there was poor communication with you. We deeply apologize. Our inn is close to Zhangjiajie West Station. If you need, we can communicate in advance through the platform service or the platform order information to ensure that everything goes smoothly. We will definitely take you to the room properly.”
Guest User
Deluxe 2-bed Room
Stayed in Feb 2025
Traveling with friends
7 review
9.5/10
Amazing
Posted on Mar 26, 2025
Very clean basic room. Close to the train station and bus to the Zhangjiajie National Park. Very friendly and helpful owner. Helped us with all questions we had to get around and picked us up to show the apartment. Very highly recommended if you look for basic, clean, comfortable location place.
Response from Property: 尊敬的客人:非常感謝您抽出時間分享您的入住體驗!能接待您是我們的榮幸。 得知您覺得我們房間乾淨,位置便利,方便您前往張家界國家公園,我們特別開心。我們一直致力於讓每位客人都有賓至如歸的感覺,很高興能為您答疑解惑並熱情迎接您。您的高度推薦對我們意義重大。期待未來能再次為您服務。要是下次您有任何需要,隨時聯繫我們。
Guest User
Deluxe Queen Room
Stayed in Jan 2025
Family
4 review
10/10
Outstanding
Posted on Feb 11, 2025
The owner is so nice to help us during the stay and also drove us to the train station for morning train because we have lots of big luggages ✨✨💕💕 definitely recommended!
Response from Property: 非常感謝您的誇獎!我很高興能在您入住期間為您提供幫助。確保客人擁有舒適便捷的體驗是我在這裏的目的。祝您旅途愉快,希望很快能再次歡迎您的光臨!
Guest User
Standard 2-bed Room
Stayed in May 2024
Solo traveler
14 review
7.0/10
Posted on Jul 8, 2024
A quite nice room located in a big tower (building no 21). A little hard to find, even with a GPS. You should contact the boss prior the arrival to help you find it. It's near Zhangjajie West Railway Station (10 min. walk or so). The room itself is quite small and the bathroom even more. What's the most surprising: to have a shower, you have to cover the squat toilet with a solid piece of plastic. I would recommend to stay 1 or 2 nights here, not much more.
Response from Property: 感謝您的評價,您是預訂普通的標間,本客棧還有豪華標間,廁所和房間都寬敞
Offered
Deluxe Queen Room
Stayed in Jul 2025
Couple
1 review
10/10
Outstanding
Posted on Aug 17, 2025
Services very nice.Thanks you so much.
Response from Property: 感謝您的認可!同時感謝您入住四晚,像入住前一樣乾淨,好感動!
Guest User
Standard 2-bed Room
Stayed in May 2024
Solo traveler
5 review
9.0/10
Great
Posted on Jun 22, 2024
Great location right next to zhangjiajie west station and very clean.
Response from Property: We are extremely pleased and touched to see your positive comments. Thank you for your support and encouragement, we will continue to maintain this good service standard. I wish you happy! 👍
Guest User
Basic Queen Room
Stayed in May 2024
Traveling with friends
5 review
8.0/10
Very Good
Posted on Jul 5, 2024
Everything was fine
Response from Property: 謝謝您選擇玉蘭軒客棧,您的滿意是我們最大的成功。感謝您給予我們的好評,希望我們的產品和服務能夠繼續給您帶來更多的驚喜和舒適。
Guest User
Basic Queen Room
Stayed in Apr 2024
Couple
12 review
8.0/10
Very Good
Posted on May 9, 2024
We had a nice stay
Response from Property: Thank you for your good comments about our hotel. We are very happy to provide you with a comfortable accommodation experience.
Guest User
Cozy Queen Room
Stayed in Jul 2025
Solo traveler
4 review
8.5/10
Very Good
Posted on Aug 9, 2025
Let me start with the bad points. It's very close to the station, about a 15-minute walk away, but the hostel is incredibly hard to find, so unless you contact the host in advance before arriving, there's no way you'll find it. I spent about 30 minutes wandering around the bottom of this apartment building, almost crying, looking for the hostel. Please refer to the photo. The hostel is on the 9th floor of the apartment building, and there's no sign until you look at the elevator buttons. You also have to go through a shared gate that makes it seem like there's no hostel further ahead. It's the 10th building. ※Buses to Tianmen Mountain and Zhangjiajie National Forest Park depart from the bus terminal at Zhangjiajie West Station. For those visiting the park individually, one ticket allows you access for about three days, but you need to make a daily reservation in advance using the QR code on the ticket. It often rains suddenly here. I don't think you can see everything in Zhangjiajie National Forest Park in one day. It's incredibly large. I especially recommend the ropeway; it's truly impressive. I was really grateful that the inn let me use the laundry for free. The living room gets plenty of sunlight, so laundry dries quickly. If someone smokes, the whole place smells of cigarettes. The toilet is too close to the shower and sink, which is inconvenient. The air conditioning blows cold air directly onto the bed. However, the restaurants around the apartment are quite affordable and the food is delicious. The staff are also quiet and friendly. I've always been satisfied.
Original textTranslated by Google
Response from Property: Thank you very much for your detailed feedback! We apologize for the inconvenience caused by the difficulty in finding your accommodation. We will contact you via your reservation before your arrival, and any requests can be included. We are glad to provide you with the convenience of the laundry room and the well-lit living room, which are truly practical for travel. However, we will immediately address the issues you mentioned regarding the smoke odor, the inconvenient bathroom layout, and the air conditioning blowing directly onto the bed, and will work to improve them to provide a better experience for future guests. Thank you for sharing your travel information about Zhangjiajie; I believe it will be very helpful to other travelers. We are also happy to see that you were satisfied with the service provided by the surrounding restaurants and staff. We hope to serve you again next time. Wish you a pleasant trip!
Guest User
Deluxe Queen Room
Stayed in Apr 2025
Solo traveler
8 review
8.0/10
Very Good
Posted on Jun 6, 2025
Hotel located near the train station (about 10 minutes on foot) the person in charge of check-in wrote to me before my arrival to accompany me directly to the room which is in one of the buildings in the area
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay with us! We are honored to learn that you will be arriving soon. We have fully prepared your itinerary. Please contact me through your reservation before your arrival. I will be waiting downstairs and will accompany you to your room to ensure a convenient and comfortable stay. If you have any questions, please feel free to let me know. We look forward to meeting you!
M335787****
Basic Queen Room
Stayed in Sep 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Oct 13, 2024
The room is very good, spacious and bright, the quilt is very clean and hygienic, the service is warm and thoughtful, the boss personally picked us up at the station and helped with our things. It is a great honor for us old people to meet such a boss. The price is affordable and I like it very much.
Original textTranslated by Google
Response from Property: Thank you very much for your favorable comment. Your satisfaction is our greatest pursuit. We will continue to be committed to providing quality service and a comfortable accommodation experience. Thank you for your support and trust in us, and we look forward to seeing you again!
Guest User
Deluxe Queen Room
Stayed in Feb 2025
Couple
22 review
6.0/10
Posted on Mar 21, 2025
Convenient room a 10-minute walk from Gare du Nord and decent for the price. Cons: fairly empty neighborhood, poor insulation, and poorly managed shower space.
Original textTranslated by Google
Response from Property: Dear guest: Thank you very much for sharing your true feelings about our room! We are sincerely glad that you have experienced the practicality of the room and appreciated the convenience of the price and transportation location. We are extremely sorry for the shortcomings you pointed out. The empty streets are an objective environment that we cannot change for the time being, but regarding the problems of poor isolation and poor management of shower spaces, we have noted them and arranged for the team to make immediate corrections. We will check and upgrade the soundproofing facilities in the rooms, optimize the management process of the shower space, strengthen the cleaning frequency and standards, and provide a better experience for subsequent guests. We look forward to having the opportunity to serve you again in the future and will definitely bring you a more satisfactory living experience!
M572056****
Cozy Queen Room
Stayed in Dec 2024
Solo traveler
4 review
10/10
Outstanding
Posted on Jan 23, 2025
The location is excellent, close to Zhangjiajie West Station, making travel worry-free. The decoration of the inn is simple and warm, the room facilities are complete, and the hot water and WiFi are very good. The boss is very nice. He not only helps to store luggage, but also patiently answers various questions. I live comfortably and safely. Highly recommended!
Original textTranslated by Google
Response from Property: Thank you very much for your high recognition and recommendation! Our greatest achievement is to make you feel comfortable and at ease living here. It is close to Zhangjiajie West Station, which is designed to provide convenience for everyone's travel. The simple and warm decoration is also designed to make everyone feel at home. If you have any travel plans in the future, whether to Zhangjiajie or other places, please feel free to contact us at any time, we will definitely make proper arrangements for you!