Avatar Hilltop Resort Reviews

We really enjoyed our stay at this hotel. Nick’s and the other hotel staff’s service and support were outstanding. They helped us with our luggage, showed us the best way to explore the park and even organised a driver for us who picked up a parcel in the city since it couldn’t be delivered to the hotel. Thank you very much.

Everything was great. Starting from the receptionists Mr Will till the end. Location is in a quite area,near to the park middle gate. Mr.Will was so helpful, explained everything about the park and also ticket booking. The only thing missing was breakfast menu variety. It was Chinese menu like most of the hotels in China so far I have been in.I recommend this hotel.

A wonderful stay from start to finish! The staff were so accommodating and helpful, especially Mia, who was ready and willing to provide information, answer our many questions about the park, and make us feel welcome. The afternoon tea and welcome fruit were much appreciated. Though it was too cold to use the pool, I could see how it would be a paradise in the summer. The crackling fireplace and friendly golden retriever were unexpected bonuses that filled our evenings with joy.

Fantastic service! Drew a map for me to understand the route for the forest and offered to drive me to the South gate. Room was gorgeous with a lovely view though it was raining during my stay. Breakfast was lovely and the staff were very friendly - especially the dog!

This is my first time visiting china and I already went through three cities. Beijing/Zhangjiajie/Shanghai. But, while the others hotel were top of the top. Avatar hilltop definitely has a special place. I really loved the hotel. It’s a few minutes walk from the first bus stop of avatar mountain senic. From the moment I landed, someone was already there to receive me and at the hotel Will helped set up the entire route I would take. Telling me where I should walk and where I should take the bus etc. They also bought all necessary tickets for me so I just had to go with my passport. On the second day, Mia was the one who drew the map for me. This time to Canyon bridge. She also helped me receive some stuff I ordered from Beijing airport. All in all, everyone at the hotel was really friendly and warm and helpful. I even asked Will about some snacks and he gave me the localization immediately. If I ever visit Zhangjiajie again, I am definitely choosing this hotel.

Beautiful hotel with very friendly and helpfully staffs. Thanks for all. See you soon

The room was clean and the surroundings were beautiful. They also offer one complimentary city transfer, which is very convenient. The owner and housekeeper were also very nice. Highly recommended!

I have to commend the hotel's service! Even when I arrived at 5 AM, they had a car ready to pick me up from the station on time. The hotel is only 800 meters from the main gate, and they offer shuttle service there and back, which was incredibly thoughtful. To top it off, I even received a small gift when I checked out – what a pleasant surprise! But the absolute best part was the room's cleanliness; it was spotless and well-maintained. The decor was stylish and felt very new. Overall, a great experience!

An exceptionally satisfying experience—the stay was very comfortable, and the hotel dining was excellent. This Chinese young man was fantastic and gave us so many great suggestions!

An amazing hotel with an exceptionally convenient location. You can literally walk to the entrance of the main park, and the hotel also provides bicycles, which makes it perfect for a scenic ride along the bike paths. The rooms are spacious, fresh, and very well maintained. Orthopedic pillows, a huge comfortable bed, and a bathtub with a mountain view. Everything you might need is provided, plus a lovely complimentary fruit platter. The breakfast is excellent, and it’s great that you can choose dishes from the menu. However, it would be nice to have photos to better understand the portion sizes and the dishes themselves. I would also like to give special thanks to a staff member named Will. He is incredibly kind and attentive, helped us with all our questions, and even created a perfect itinerary tailored to our preferences. Thank you for such genuine care and attention to guests — thanks to him, we were truly sad to leave so soon 🫶🏻

We had an excellent stay at this hotel. From check‑in to check‑out, every member of the staff was genuinely friendly, attentive, and went out of their way to make us feel welcome, especially Will, who was exceptionally helpful and professional. The breakfast and dinner were both delicious, with plenty of choice and consistently high quality. Our room was impressively spacious, very clean, and thoughtfully furnished, with comfortable beds and everything we needed for a relaxing stay. Overall, this hotel exceeded our expectations and we would happily return.

We were visiting China for the very first time, and this hotel made our trip truly memorable. Its location was perfect—just a short walk from the famous “Avatar” park—allowing us to explore the area with ease. The hotel felt warm and welcoming from the moment we arrived, with clean, comfortable rooms that made it easy to relax after a day of sightseeing. A special thank-you goes to Mia, whose kindness and professionalism truly made my stay exceptional. She was always ready to help with a smile and went above and beyond to ensure everything was perfect. And of course, I can’t forget Toni, the amazing hotel dog! Toni brought so much joy and positive energy—such a friendly, charming presence that made each day even brighter. Overall, it was an unforgettable experience. I would gladly return and highly recommend this hotel to anyone looking for comfort, great service, and a warm, friendly atmosphere.

AMAZING. Will and the team helped us plan everything. The staff (and don’t forget the dog) go beyond to help. Do recommend! It’s near the entry of the park, you want this. And the views are amazing!

Truly the perfect example of caring service. Huge shout out to Nick and the team who went above and beyond to accommodate my needs. Nick would sit me down with tea and run me through a route to hike each day. It made everything so much easier to understand. Beautiful location with great amenities and cute dogs. Would recommend to anyone visiting.