Guest User
September 14, 2023
The room was very clean and the location was good.
Some of the front desk staff were nice and some didn't seem very friendly.
I booked two nights on Ctrip, Sunday and Monday, but we needed to extend our stay for two nights. I asked the hotel manager and the front desk, and they both said that I could just renew at the front desk, and there was no need to book online, so I applied at the front desk to extend my stay (two nights on Tuesday and Wednesday) and paid (the same price as the two nights booked on Ctrip). However, after I checked out and checked out today, the hotel front desk called me again to ask if I had to pay for my extended stay. No, how much did you pay? This is so surprising and infuriating! 😞😞😡 How can you let me extend my stay if I don’t pay? If your hotel has problems with its own management and communication, how can you pursue the guests? Then the front desk said that the price for my two-night extension was a bit low, but you could accept this price for the two nights I booked on Ctrip (including one night on the weekend). Why did you accept Ctrip when there were very few hotel guests on Tuesday and Wednesday? The price was quoted, but you later asked for it after I had already paid for the extension. If you didn't accept the Ctrip price when I extended my stay, you should have told me at that time that I could choose another hotel. This behavior from a hotel is unacceptable!
In addition, since you are an international hotel and receive foreign guests, your wifi connection method should not be limited to Chinese mobile phone verification code connections, because our foreign mobile phones cannot receive verification codes. I would also like to express my gratitude to the staff of your hotel. At least they helped us connect to wifi using their own phones.
Facilities: 5
Hygiene: 5
Environment: 4
Services: 2
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