Hyatt Place Chongli

Great hotel location, right in the town center with convenient underground parking, and right next to lift number 4. The front desk staff were very friendly and the room was clean. You can also enjoy views of the town from the restaurant.

The room was clean, but the mattress could be a bit softer. The surrounding area has all the amenities you need, and the service was warm and welcoming. Plus, there's a free shuttle from the station.

The hotel room was clean, and its location within Thaiwoo Ski Town was excellent. The price was also quite good value for money compared to other hotels in the area. The only drawback was that the room was very hot in the summer; it was cold outside but hot inside, and the AC wasn't cooling. Opening the window was an issue because it was noisy at night, and I have severe allergies. Also, the breakfast wasn't great; the fried dough sticks and bread were rock hard, like baguettes. The variety was average for a 4-star hotel. The connecting rooms that Hyatt has an agreement for with Trip.com are quite unique and perfect for a family of three adults and one child, or four adults and one child. It's very suitable for families with kids. My grandpa's room had a problem with the bathroom ventilation system; he could always smell smoke, probably from someone smoking in a room upstairs or downstairs. I'm sure the hotel can improve this. I'd give it a 4-star rating.

First off, the check-in process was incredibly slow; we had to wait in line for a very long time. Secondly, despite promising a 3:00 PM check-in, the room wasn't ready until 3:30 PM. I was traveling with two elderly people, one of whom has mobility issues, and due to the room not being delivered on time, we ended up waiting a long time in the hotel lobby. The front desk staff simply said the room wasn't cleaned yet and to wait, without giving any indication of when it would be ready or offering to call us once it was. Their service was highly unprofessional. There was practically zero prompt response to this unexpected situation. Furthermore, the breakfast selection was limited, which is somewhat forgivable, but then I found black debris in my water glass, which was very off-putting. Aside from its convenient location, there's nothing else positive to say. The hotel staff's professionalism and enthusiasm are both extremely low. I won't be coming back again.

Service: Check-in was set for 3 PM, and check-out at 12 PM the next day with no extensions allowed. This check-in time is already later than most hotels. We arrived in the lobby a little after 3 PM to check in, only to find many guests waiting to be assigned rooms. The staff informed us that the rooms weren't ready. No manager showed up, and only frontline staff were handling things. It took 20 minutes to check in each party, and I'm not sure if it was due to unfamiliarity with the process or deliberate stalling. Eventually, everyone lost patience. Someone called the emergency contact number on a safety sign, only to be told the person had already left. We then contacted the hotel manager, who explained their reasons and offered a slightly later check-out, but our planned itinerary was already ruined. We booked connecting rooms that included breakfast for 4, and they kindly added breakfast for a child, perhaps because of the long wait for check-in? Hygiene: The cleaning lady was nice, but in their rush, some minor details were missed. Facilities: We went for breakfast at 9:40 AM, and it was still quite busy, even though breakfast ended at 10 AM. Overall, the experience of staying here with my child was not very good.

This time I traveled with my elderly parents. The Hyatt Place is located in the town center, with flat roads, right next to the cable car station, and dining options are convenient. The room facilities are complete, and everything visible is clean and hygienic. The staff members all have a great attitude. The only downside was that the check-in process was too slow.

I can't believe I stayed at a Hyatt property. The facilities are outdated, with lots of stains on the carpets, sofas, and chairs. The hairdryer is so old-fashioned it takes forever to dry your hair. The window is tiny, and whether you can connect to the Wi-Fi is a matter of luck. The hand soap dispenser was empty, and it took two calls to get a refill delivered. All in all, it was a terrible experience. The only redeeming quality is its location within Thaiwoo Ski Town.

The room had a large L-shaped sofa, which was great value for a family of three with a child. It came with two round-trip scenic gondola tickets. The room was clean and close to the visitor center, essentially in the heart of Thaiwoo Ski Town.

Check-in at the front desk was quite slow; the room wasn't ready even at the designated time. However, when checking out, my key card stopped working before 12 PM, so I couldn't get back into the room. Overall, the service experience during my stay was subpar.