Grand New Century Hotel Zhangzhou

I am very satisfied with my staycation at Sanbao New Century Grand Hotel. I felt the hotel's care before I even arrived, and I called in advance to ask if there was anything special I needed to pay attention to, such as the room orientation. The hotel is in a good location with convenient transportation. The hotel environment is also superb. I took a lot of beautiful pictures. After arranging the room for us, Manager Lai received us in the lobby and introduced the hotel. The front desk staff checked us in quickly. When checking out, they said goodbye and cared about the accommodation experience. They were very thoughtful and considerate. They also gave us a small gift. I am looking forward to coming again next time.

The quality of Kaiyuan is as good as ever. Of course, newly opened hotels are bound to have problems with service. The evaluation is mainly about the awareness of proactive service: we changed rooms three times in three days, and I won’t go into the reasons. Every time, there is a handsome guy at the front desk who I forgot to ask his name and patiently takes me up and down to show you houses. It is really touching.

This time I stayed at [Sanbao New Century Grand Hotel] for tourism. The overall experience was excellent and deserves a high score. Special thanks to @赖秀文 From the reception point of view, the hotel's service level is first-class. The front desk staff are highly professional, and the check-in procedures are efficient and accurate. They are able to patiently answer various questions and introduce the hotel's facilities and services in detail, demonstrating a good professional image and service awareness. The service staff was thoughtful and meticulous, which added a lot of pleasure to the stay. The hotel has an elegant environment, convenient transportation, and is equipped with facilities such as a gym and a swimming pool, providing guests with a great place to relax during their journey. It is a hotel worth recommending. I hope the hotel can continue to maintain its high level of service and management and look forward to staying again in the future.

Advantages: 1. The hotel is new, the facilities are new, the quality is high, and there is no odor when staying; 2. The price and accommodation conditions are very cost-effective; 3. If you bring your children with you, you will get a small doll as a gift when you check in; 4. There is a refrigerator for you to bring your own drinks, coffee, tea, and 4 bottles of mineral water are provided free of charge. Shampoo, conditioner, and shower gel are all brand new packaging. Disadvantages: 1. I checked in at 2:50 pm, but the front desk only gave me one room. They explained that the other room could not be cleaned and it would take another hour. Because I booked 2 rooms in full on Ctrip one week in advance, the hotel should have cleaned and reserved the paid rooms in advance, instead of explaining that the cleaning was not done after the guests arrived and making them wait for the rooms. 2. Check-in took too long. It took almost 20 minutes to check in for two rooms. During the check-in process, I was still waiting at the counter when a guest came in and threw a room card in. The front desk checked him out and asked him to get a parking card, etc. They totally ignored the order of service. It was very unprofessional. 3. There was no welcome fruit when I entered the room. I told the staff on the same floor and they said they would arrange it right away. But when I came back a few hours later, there was still no fruit. Finally, I called the front desk and they arranged for the fruit to be delivered. Shouldn't the guest be notified of the fruit delivery as soon as check-in is confirmed? Why do they have to contact us twice? 4. The bathroom trash can has no bag or lid. In a confined space, the odor in the trash can will come out after a long time, which really loses points~ 5. The hotel is newly renovated, and the windows are on the side, so you can only open a small gap. There is a noticeable decoration smell when you sleep at night, and the sour smell of formaldehyde and glue is quite strong 6. The room temperature was 24.5 degrees Celsius that day. Because the room was not ventilated, it was stuffy. As a result, the air conditioner only blew out normal temperature air, and I sweated a lot. However, the heating was normal. 7. Booking a room with buffet breakfast on Ctrip costs an additional 69 yuan per person. As I was not sure about the itinerary at that time, I did not choose breakfast. Later, I went to the store to ask the front desk, and they said I had to pay 128 yuan per person. I said that the Ctrip booking was 69 yuan per person. The front desk changed the words and said that the on-site booking at the front desk would be more than 80 yuan. I asked if they could give me the Ctrip price. The front desk said that the on-site booking would be more than 80 yuan, or you could go out and experience the breakfast in Zhangzhou by yourself. The tone of voice at that time was a bit choking, which made people feel very uncomfortable. PS: I saw many reviews from Ctrip users, some said they received breakfast coupons, and those with children also upgraded their rooms. Unfortunately, I didn’t catch any of them~ In general, the hardware conditions are good, the software services still need to keep up, and the odor from the decoration still needs to be removed~

I was very satisfied with the hotel service experience. Manager Lai was very enthusiastic and considerate. Although we did have to wait for a long time for the room when we checked in that day, and there was no room available at 5 pm, Manager Lai comforted us in time and understood her difficulties. There was a room available for check-in later, and I found that I forgot to bring my ID, and he patiently guided me to apply for the check-in certificate. Employee service online recommendation.

The hotel's decoration is elegant and classy. I would like to especially thank the front desk manager, Mr. Lai, for taking very considerate, enthusiastic and efficient care of me and my baby during our stay. He basically responded to all my requests. Makes me feel at home. Overall, I was very satisfied with the stay and Sanbao will be my must-stay in Zhangzhou in the future. I also strongly recommend friends to come and experience it. Thanks again, Manager Lai. I wish you success in your career, all the best, and new breakthroughs and achievements every day!