Holiday inn Zhengzhou Zhongzhou

I rarely comment let alone give negative reviews. But this hotel needs bad reviews. I checked in at almost three o'clock in the afternoon, but the front desk said that the room I booked had not been cleaned yet and asked me to wait. Can't check-in at the hotel at 2 o'clock? The front desk told me that the hotel has more than 70 rooms, and the occupancy rate on that day exceeded 100%. Half of the rooms are occupied by tenants. The other half is cleaning. I told the front desk that the other half of the number is more than 30 rooms. It is impossible for all 30 rooms to be cleaned at the same time! Some must have been cleaned. Because it's already three o'clock in the afternoon. I asked if I could be given a room first, even if I had to leave my luggage and then change rooms later. After a long struggle, I was given a room to put my luggage. The front desk service is acceptable because it is ok in terms of politeness, but it is not flexible enough in handling problems. The same can't be said for the Housekeeping department, because it's impossible to have half the number of rooms being cleaned at three in the afternoon. I asked to speak to the general manager of the hotel, and the front desk said that they had been notified, but the general manager did not contact me until I left the hotel. This is the most condescending hotel general manager I have ever encountered. So with such a general manager, how can the following employees do their jobs well? Regarding the hardware, please see the photos, no need to say more. This is a newly renovated room! Is there no maintenance inspection after the decoration is completed? I live in a duplex room, but there is only one phone on the upper floor, and there is no phone on the lower floor. The phone rang. I was on the lower floor and had to run to the upper floor to answer the phone. The design was definitely sick! ! !

The hotel is really nice👍, the environment is quiet, breakfast is served at the Crown Hotel, with rich varieties, the swimming pool is 18 meters x 25 meters, we went to swim at 10 o'clock in the evening, it was still open, parking is convenient, we went on May Day, and they also upgraded our room for free, the front desk guy and the beauty were enthusiastic, the cleaning staff were very serious, the overall effect was very good, next time I come to Zhengzhou, I will stay here again.

The room was clean and tidy. They called us in advance to ask if we had any needs. When they found out that I brought a child, they prepared children's disposable slippers and toiletries for us in advance. The staff members, Xiao Xue and Xiao Niu, introduced us patiently and gave us a good review.

I stayed here for two days, and then came back to stay here after visiting Kaifeng and Luoyang for a few days. The room type was the same, the service was the same, and the luggage was stored in the hotel for 4 days. I would like to express my gratitude and praise to the two staff members at the front desk of the west building when I checked out at 8:30 am on the 5th. I only remember that one of them was chubby and wore glasses, and the other was a little thin. Sorry, because I didn't remember your names, I can only say your appearance characteristics, thank you