Ramada by Wyndham Zhenjiang City Center Reviews

Response from Property: 尊敬的賓客：您好！看到您的好評，我們全體員工都倍感温暖與鼓舞！由衷感謝您對酒店服務、客房品質的認可，也很高興這份專屬的舒適體驗能讓您從“臨時落腳”變成“忠實粉絲”。酒店一直致力於為每一位賓客打造高品質的入住氛圍，您的肯定是我們前進的最大動力。誠摯期待您的再次光臨，祝您生活順遂，萬事勝意！

Response from Property: 尊敬的賓客：衷心感謝您對酒店的認可與用心點評！臨江而居的優美景緻與清新空氣，是我們得天獨厚的優勢。很高興您喜愛雅緻的中式客房，我們始終堅持乾淨整潔的住宿標準，力求為您帶來舒適體驗。一樓中餐廳的菜品與服務能得到您的肯定，我們倍感欣慰。酒店地處便利地段，緊鄰北固山景區，周邊特色小吃雲集，出行遊玩十分便捷。您的推薦是我們前行的動力，期待您再次光臨，我們將以更貼心的服務恭候您的到來。

Response from Property: Dear guest,Your praise has brightened our day! We're overjoyed that our riverside hotel's beauty, cleanliness, and luxury left you impressed. It's our mission to offer tranquility, and we're glad you felt relaxed the moment you arrived. Our staff is dedicated to making every stay special, so we're thrilled our attention to detail resonated with you.We're delighted you relished the room upgrade, diverse breakfast, and local delicacies. Your recommendation means the world to us. We can't wait to welcome you back to Zheng Jiang!

Response from Property: Thank you very much for your appreciation of our hotel. We are pleased to learn that you were pleased with our staff, clean rooms and the local cuisine in our restaurant. We are always committed to providing excellent service and a comfortable stay.We look forward to welcoming you back to our hotel.

Response from Property: Dear guest: Thank you for choosing to stay at Ramada Zhenjiang and giving your detailed comments. We regret that we failed to meet your expectations. Regarding your question about the low room, the rooms in our hotel are of normal height. Regarding the problem of many mosquitoes outside the hotel, a friendly reminder: the number of mosquitoes will inevitably increase in summer. Please remember to close the windows of your room when you go out. There are also mosquito repellent lamps outside the hotel. We apologize for any inconvenience caused. Thank you again for your visit and we look forward to seeing you again at Ramada Zhenjiang!

Response from Property: 尊敬的賓客：非常感謝您對酒店的高度認可與細緻好評！您肯定我們規範有序的管理、優美舒適的環境，以及豐富的早餐和用心佈置的大堂，這是對我們服務工作最大的鼓勵，也讓全體員工倍感鼓舞。您提出的泳池開放建議我們已認真關注。為了給賓客提供更安全舒適的體驗，目前泳池正在進行專項維護升級，預計4月初即可恢復正常開放。再次感謝您的理解與支持，我們期待您下次光臨，屆時可盡情體驗泳池設施，我們也將以更完善的服務迎接您的到來。

Response from Property: Dear Guest, Thank you so much for taking the time to share your stay experience. We were truly touched by your detailed review! Your mention of "standard" is actually the greatest recognition of our quality, but the real highlights are hidden in the details of our service. The front desk team was most pleased to see your praise for the patient service and efficient handling of our staff; the special greeting at check-out perfectly embodies our commitment to a closed-loop service system. The front desk is the core department of the hotel and a conduit for warmth. It is an honor for all of us to leave you with such high marks for a "perfect first impression" and "excellent management." We look forward to seeing you again in Zhenjiang, where we will continue to provide you with a safe and comfortable stay. Wishing you all the best!

Response from Property: Dear Guest, Greetings! Reading your sharing warmed our hearts, as if we could smell the refreshing aroma of your meal. It was a great honor to have your journey home from the Central Plains provided a comforting haven for your taste buds and your travels. The Ramada Zhenjiang Hotel, situated amidst the bustling city, offers a tranquil escape, a secluded haven for discerning diners like yourself who appreciate a refined lifestyle. We especially appreciate your recognition of our freshly stewed pufferfish; its unadorned authenticity is our greatest respect for the ingredients. Congratulations on your lucky upgrade to a suite on the sixth floor! We hope this spaciousness and comfort will ease the fatigue of your journey home. We are grateful for your patronage and years of support, and the receptionist was delighted to serve you. We look forward to welcoming you back to the Ramada Zhenjiang Hotel next spring when the freshest fish are at their best!

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for sharing your honest feedback. We sincerely apologize for any inconvenience caused during your stay. Regarding your feedback about outdated facilities and inadequate floor cleaning, we have immediately reported it to management and initiated a special rectification campaign. The hotel has now begun preparations for facility renovation, upgrading outdated facilities in guest rooms and public areas in batches. Simultaneously, we have strengthened the pre-job training and daily inspection mechanisms for our cleaning team, refining cleaning procedures and acceptance standards to ensure a clean and tidy environment for every guest. We sincerely look forward to serving you again and kindly request your continued supervision to help us continuously improve our service quality.

Response from Property: Dear Guest, Thank you so much for taking the time to share your stay experience. Your honest feedback is a great motivation for us to improve our services! We are truly delighted that you appreciated the room space and the comfort of the bedding, which provided you with a pleasant rest. This is also our original intention in creating a warm and welcoming living environment for every guest. Regarding the design of the washroom area you raised, we sincerely apologize for not fully considering the privacy needs in different travel scenarios, which may have caused embarrassment and inconvenience to you and your traveling companions. After receiving your feedback, we immediately convened a special meeting with our engineering and design teams to develop rectification plans for issues such as the lack of privacy in the wet and dry separation area and the insufficient privacy of the toilet glass. Every suggestion you made reflects your trust and expectations of us, and we once again sincerely apologize to you. We sincerely look forward to your next visit to witness our changes and progress. We wish you a pleasant stay!

Response from Property: Dear Guest, Thank you so much for choosing and recognizing your stay at Ramada! Your positive feedback is our greatest motivation to continuously improve our service quality, and we cherish every bit of affirmation. We are always committed to providing our guests with excellent facilities and attentive service, and we are delighted that you appreciated the stability of our facilities, the professionalism of our service team, and the high-value stay experience. The early arrival room upgrade, the high-quality room amenities, and the efficient robot food delivery service are all conveniences and surprises we strive to create for our guests. We are truly happy to see that these details satisfied you. Beigushan Park is within walking distance of the hotel, and the complimentary riverside bicycles are designed to allow guests to deeply experience the local scenery. We regret that the rain prevented you from experiencing them this time, but this leaves us looking forward to our next visit. We have shared your positive feedback with the team and will continue to refine our service in the future. We look forward to your next visit to explore more wonderful things!

Response from Property: Dear Guest, Thank you so much for your high praise and kind review of our hotel breakfast! We are delighted that you enjoyed our authentic Zhenjiang pot-lid noodles and fish soup wontons, and also raved about our exquisite pastries and puddings. Seeing you thoroughly enjoy your meal, even eating two bowls of pudding, made us truly happy. Presenting you with local specialties and a variety of delicious dishes is something we are always committed to. Your appreciation and affirmation are our greatest motivation to continuously improve our culinary quality. Thank you again for your honest review, and we look forward to your next visit so we can continue to serve you delicious breakfasts.

Response from Property: Dear Guest, Thank you for taking the time to write such a detailed and comprehensive review of our hotel. Your recognition of the hotel's facilities, cleanliness, environment, and service is our greatest motivation to continuously improve our quality. We have always focused on improving various practical facilities, equipping them with laundry and drying equipment, hoping to provide more convenience for our guests and make their stay more worry-free and comfortable. Regarding hygiene, we always maintain strict control, striving for cleanliness and tidiness in every detail to create a safe and comfortable travel environment for you. Located next to Beigu Mountain and close to a park and scenic area, the hotel boasts a tranquil and pleasant environment. We are delighted that you enjoyed the atmosphere and thank you for recognizing that the hotel is suitable for all types of guests. In terms of service, we always adhere to the principles of attentive and meticulous service, welcoming every guest with sincerity and striving to make everyone feel cared for and warm. Your affirmation greatly encourages us, and we will continue to uphold quality, optimize details, and wholeheartedly provide excellent service in every aspect. We look forward to meeting you again.

Response from Property: Dear Guest, Thank you for your honest feedback. We are delighted to receive your positive feedback on the hotel's cleanliness! We are proud of our convenient location, just steps from Beigushan Park, which greatly enhances your travel experience. Your appreciation for our attention to detail in daily hygiene is also a testament to the dedicated service of our entire front desk team. Regarding your question about soundproofing, we have immediately noted it down and forwarded it to our engineering and housekeeping departments to continuously optimize our soundproofing solutions. We hope to provide you with a more tranquil and restful experience while maintaining a clean environment. Thank you for your valuable suggestion. We look forward to your next visit and hope to provide you with an even more perfect stay! We wish you a pleasant journey!