Mingzuo Hotel

Dear Hotel Management, I am writing to formally express my strong dissatisfaction and safety concerns regarding my stay at your 5-star hotel from February 19 to February 21, 2026 (check-out on February 21, the fifth day of ***** New Year). 1. Room & Amenity Issues We booked a double room and clearly informed you in advance that three people would be staying. However, the room was only prepared for two people: • Only 2 sets of slippers and towels were provided • Only 4 pillows were available for 3 guests We requested extra pillows, but were told it was not possible due to the hotel being fully booked. Even on the second night, we only received one extra pillow after repeated requests. As a 5-star hotel, we were also disappointed that no coffee or tea amenities were provided at all — only an electric kettle was available. 2. Serious Lift Safety Issues On check-out day, the lift service was extremely poor and unsafe. Although the hotel has six lifts, but we had to wait for a long time. The remaining lifts stopped at every single floor, resulting in extremely long waiting times. Worst of all, one lift suddenly stopped and got stuck between floors. We were trapped inside for about 1–2 minutes with no movement. There were only 12 people in the lift, but the notice clearly stated the maximum capacity was 21 people. We were only able to exit because the lift finally opened at the 17th floor. This incident caused great panic and serious safety concerns among all guests inside. 3. Response from Staff I reported this dangerous lift incident to your staff during check-out. I was told that the lifts had been inspected before the holiday. I do NOT accept this explanation. As a guest paying for 5-star service and facilities, I experienced: • Inadequate room preparation for 3 guests • Poor amenities • Extremely inconvenient lift service • A dangerous lift malfunction that trapped guests I demand a proper explanation and official response from your management regarding the safety failure and the poor service during my stay.

Location is good.  Lot’s restaurants & Hotel staff very helpful and friendly.  Service excellent.   Also there a bus service to Shenzhen city.

The room is big and clean. They have bottle water for the guest every day. Our package includes two free coffee at the restaurant We stayed during xmas and the lobby was decorated with a big xmas tree and light music in the lobby during the afternoon coffee time.

Nice breakfast and bedroom, many restaurants and massage shops nearby

The hotel is so grand and comfortable. Thank you so much for your patient on our questions - especially for Ms Yalin Zhang and Li dong Liu.

The room size was big enough and the price was reasonable in that area. The buffet breadfast have lots of choice. The lobby was grand