Haizhongzhou International Hotel Reviews

Response from Property: Dear Guest, Thank you for choosing to stay at Hai Zhong Zhou Hotel and for taking the time to share your detailed experience. Your affirmation and support are our greatest motivation. We are delighted to learn that you were satisfied with the hotel's overall environment, service quality, and breakfast experience. Hai Zhong Zhou Hotel adheres to the service philosophy of "guest first" and is committed to creating a home-away-from-home experience for every guest. From concierge reception to room service, from catering to pier transfers, every aspect reflects our unwavering pursuit of service details. The "warmth and hospitality" you mentioned is precisely the service quality that our team cherishes most. We will continue to uphold this sincerity so that every guest can feel the warmth of home away from home. Thank you again for your trust and patronage year after year. All staff at Hai Zhong Zhou Hotel look forward to providing you with an even more perfect service experience on your next trip to Putuoshan for blessings. Please feel free to contact us if you have any other needs. We wish you a pleasant journey and all the best!

Response from Property: Dear Guest, Thank you for choosing to stay at Hai Zhong Zhou Hotel and for taking the time to share your detailed experience. Your affirmation and support are our greatest motivation for continuous improvement. We are delighted to learn that you were satisfied with the room facilities and smart delivery service. Providing you with a spacious and comfortable stay and efficient and convenient service is our consistent goal. The catering team would like to express our special thanks for your high praise of the quality of the buffet dinner and breakfast. Your recognition of the freshness of the seafood, steak, and other ingredients is the best reward for our "cook-to-order" philosophy. The hotel's excellent location next to Kaihong Plaza certainly provides guests with convenient shopping, and we are very pleased to be a warm stop on your pilgrimage to Mount Putuo. Your continued trust in choosing Hai Zhong Zhou every year is a great honor for all of us. We will continue to focus on the details of our service and look forward to presenting you with an even more perfect stay experience on your next pilgrimage. If you have any other needs, please feel free to contact the Guest Services Center. We wish you a pleasant journey and all the best!

Response from Property: 尊敬的賓客：您好！衷心感謝您長期以來對酒店的支持與厚愛，並撥宂分享如此暖心的入住體驗。我們深感榮幸能成為您普陀山之旅的專屬驛站，您的信任是我們不斷精進的動力。為賓客創造"每次都有新驚喜"的體驗，正是我們團隊始終秉持的服務理念。我們始終關注每位賓客的細節需求。您對服務團隊的肯定，我們已第一時間傳達至全體員工，這將極大鼓舞我們繼續以熱忱專業的服務迎接您的每一次到來。承蒙您一路相伴，我們亦將不負期待，持續優化設施與服務品質。期待在您下次朝聖之旅時，能為您呈現更多匠心獨具的體驗。如有其它需求或建議，歡迎隨時與賓客服務中心聯繫。祝您旅途愉快！萬事順意！

Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住舟山海中洲國際大酒店，並抽出寶貴時間與我們分享如此詳盡的入住體驗。您的滿意是我們不懈追求的目標，能夠為您帶來"老牌五星體驗感"是我們的莫大榮幸。酒店始終秉持"以客為尊"的服務理念，您提到的優越地理位置、特色海鮮早餐及接駁服務，都是我們引以為豪的服務特色。特別是您對床品品質和衞浴設計的認可，我們的客房團隊將備受鼓舞。再次感謝您對服務團隊的肯定。我們已將此好評分享給全體員工，這將激勵我們繼續保持高標準服務品質。期待在您下次舟山之行時，能為您呈現更完美的旅居體驗。如有其它需求，歡迎隨時致電客服熱線。祝您旅途愉快，萬事順遂！

Response from Property: 尊敬的客人：感謝您選擇入住我們酒店並抽出寶貴時間分享您的入住體驗。對於您提到的嬰兒圍欄問題，我們深表歉意。關於您預訂時備註的嬰兒圍欄需求，我們確實因庫存有限未能完全滿足您的要求，對此我們深感遺憾。我們已與攜程平台保持密切溝通，但很遺憾訊息未能及時傳達至您。我們已就此問題與平台方進行深入溝通，將進一步完善訊息傳遞機制，避免類似情況再次發生。我們注意到您對酒店設施、衞生和環境給予了肯定，這讓我們倍感欣慰。您的滿意是我們不懈追求的目標，而您指出的服務不足也幫助我們找到了改進方向。如您有任何其他需求或建議，歡迎隨時與我們聯繫。期待有機會能再次為您提供更完善的服務。祝您旅途愉快！萬事順意！

Response from Property: Thank you very much for your compliments and feedback! We are pleased to hear that you are pleased with our location, surroundings, and the abundance of dining options. We will continue to work hard to ensure convenient location, and food options, so that every guest can get more surprises.Your suggestions will be a valuable reference for us to optimize our services. Looking forward to your visit again !

Response from Property: 尊敬的貴賓：您好！非常感謝您的入住並在百忙中留此五星好評，您的滿意是我們的榮幸也是我們服務的源動力，您字裡行間所流露出的滿意及開心，切切實實地感染着我們每一個人，激勵我們一路前行。再次感謝您的入住，期待您的下次光臨哦！

Response from Property: 尊敬的客人，非常感謝您對我們酒店的肯定與喜愛，您的滿意是我們最大的榮幸。我們很高興能為您提供了一個舒適愉悦的住宿體驗，讓您的旅途更加美好。您的選擇與再次光臨的意願是對我們工作最大的鼓勵。我們團隊致力於提供超越期待的服務，您的滿意是我們不斷追求的目標。期待在不久的將來再次為您服務，為您創造更多難忘的回憶。

Response from Property: Dear guest, thank you very much for your good comments! We are happy to know that you are happy with our service and location. In order to provide a better service, we will continue to work hard. We hope to have the opportunity to serve you again next time. Looking forward to see you again!

Response from Property: Dear guest, Your valuable feedback is greatly appreciated. We deeply apologize for not being able to meet the standard of service you expected. We deeply blame ourselves and regret this. As a service industry, it is our unremitting goal to ensure that every guest can enjoy high-quality service. After investigating your accusations, we will immediately start an investigation and strengthen targeted training, especially on the improvement of service awareness, to ensure that every employee can deeply understand and practice the concept of "customer-oriented". We promise that we will take action to enhance the quality of our service and experience positive improvements the next time you visit. Please give us the opportunity to serve you again, and we will go all out to improve your dissatisfaction with this service with practical actions. Once again, I sincerely apologize for its evaluation of you, and look forward to meeting you again and bringing you a satisfactory service experience.

Response from Property: Dear Guest, Thank you for your continued patronage and support of Haizhongzhou Hotel over the years, and we are especially grateful for taking the time to share your experience. We are delighted to learn that you were satisfied with the design and overall experience of the newly renovated eighth floor. The hotel is committed to creating a simple and comfortable travel space for our guests, and your recognition is the best reward for our upgrades and renovations. We are also pleased to learn of your continued satisfaction with the quality of the breakfast and the professional performance of the service team. We have relayed your praise to the Food and Beverage Department and related departments, which will motivate the team to maintain high standards of service. Your trust and choice over the past decade is a testament to our continuous improvement. We look forward to providing you with an even more perfect stay on your next trip to Zhoushan. For any assistance, please feel free to call our customer service hotline. We wish you a pleasant journey and all the best!

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for sharing your valuable feedback. First of all, we sincerely appreciate your positive feedback on our hotel's location, surrounding amenities, breakfast quality, and room facilities. We are delighted to know that you had a satisfactory experience in these areas. Your satisfaction is always our goal, and we look forward to the opportunity to provide you with even better service again. Have a pleasant trip and all the best!

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to share your detailed experience. Your satisfaction and recognition are our greatest encouragement! We are delighted to learn that you were satisfied with the hotel's excellent location, the cozy room furnishings, and the sea view from your window. We are even more touched by your high praise for our service team – providing proactive and meticulous service is always our mission, and the laundry service you mentioned on rainy days is a small example of our "customer-first" philosophy. We have passed on your praise to the relevant staff, which will greatly encourage the team to maintain high standards of service. Your affirmation of the hotel's value for money and your sincere recommendation are a tremendous support to us. We are always committed to creating unforgettable experiences for every guest, and your feedback strengthens our resolve to achieve this goal. We look forward to serving you again in the near future. Please feel free to contact us if you have any other needs. We wish you a pleasant stay and a safe journey!

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for sharing your valuable feedback. We sincerely apologize that some of the hotel's décor did not meet your expectations. We understand that updating facilities is a key factor in enhancing the guest room experience. Therefore, our hotel team works diligently, regularly maintaining and renovating our facilities annually to ensure our rooms remain modern and comfortable. The hotel is also planning a large-scale renovation and upgrade to ensure every guest can enjoy the latest comforts and modern design. Your feedback is our motivation for continuous improvement. We look forward to the opportunity to provide you with an even better stay in the future. Thank you again for your support and understanding. We wish you a pleasant stay and all the best!