Zhuhai Jiayue Hotel (Gongbei Port Zhuhai Station Store) Reviews

Response from Property: Dear, thank you for your stay and recognition. We will continue to work hard to do better. We are like a family, no matter where we are. We treat every guest as our own family and look forward to seeing you come home again!

Response from Property: 感謝您分享美好的入住體驗，您能住的滿意便是對我們服務工作最大的肯定，我們將一如既往為更多住户帶去更高品質的服務，同時祝您生活愉快，期待您的再次光臨。

Response from Property: 感謝您的支持與厚愛，我們一直努力提升自己，希望每一位客人入住即有回家的感覺，為每一位住客帶來舒適輕鬆的入住體驗，期待我們再次相遇哦！

Response from Property: Dear, thank you for your stay and recognition. Thank you very much for your affirmation, support and valuable feedback. The elevator will be slower during the peak check-out period. There is an elevator in the west lobby that goes directly to the first floor, but there is elevator control when going upstairs. Thank you for your stay and recognition. We will continue to work hard to do better. We are like a family, no matter where we are. We treat every guest as our own family and look forward to seeing you come home again!

Response from Property: Dear customer, hello! You booked a room for 2 nights and stayed in for both nights. After checking out, you contacted Ctrip and asked the hotel to refund your room fee, saying that there was a quarrel and domestic violence next door on the first night, which made you feel insecure. If you are not satisfied, you can ask for a refund on the same day, instead of staying in for 2 days and then asking for a full refund after checking out. You must be a habitual offender, so you always find excuses to ask for a refund. Now is the off-season, do you still have such a low moral bottom line for such a small amount of money? In real life, you are timid, but the Internet is not a lawless place. If you keep doing such things, you will have to pay for it sooner or later.

Response from Property: Dear, hello, thank you for your 5-star praise. It is a beautiful time to meet you unexpectedly. Thank you for this fate. We will cherish it and look forward to meeting you again. I wish you and your family a happy life!

Response from Property: Dear, thank you for your stay and recognition. We will continue to work hard to do better. We are like a family from all over the world. We treat every guest as our own family and look forward to having you come home again!

Response from Property: Thank you for your support and love. We have been working hard to improve ourselves. We hope that every guest will feel like going home when they check in, and provide every guest with a comfortable and relaxing stay experience. We look forward to seeing you again!

Response from Property: Dear, hello, thank you for your 5-star praise. It is a beautiful time to meet you unexpectedly. Thank you for this fate. We will cherish it and look forward to meeting you again. I wish you and your family a happy life!

Response from Property: Dear, thank you for your stay and recognition. We will continue to work hard to do better. We are like a family, no matter where we are. We treat every guest as our own family and look forward to seeing you come home again!

Response from Property: Dear, thank you for your stay and recognition. We will continue to work hard to do better. We are like a family, no matter where we are. We treat every guest as our own family and look forward to seeing you come home again!

Response from Property: Dear customer, I am very sorry that I failed to satisfy you, because the apartment hotel is equipped with Rinnai 50-liter water storage water heater. Each room has an independent water heater above the bathroom, and the temperature can be seen. Under normal circumstances, there will be no shortage of hot water, because the hot water from all the taps in the room is provided by the water heater. If the hot water runs out, you can wait for a while and then there will be hot water. The property is worried about the crowds, so takeaways are not allowed to be delivered upstairs. If there are special circumstances that are inconvenient, you can contact the front desk. We are very sorry that we failed to take good care of you during your stay. We will continue to work hard and hope you will stay next time!

Response from Property: Dear, hello, thank you for your 5-star praise. It is a beautiful time to meet you unexpectedly. Thank you for this fate. We will cherish it and look forward to meeting you again. I wish you and your family a happy life!

Response from Property: Dear customer, first of all, I am very sorry that I cannot satisfy you. If you are not satisfied with the cleanliness of the room, you will not ask to extend your stay the next day. It cannot be because we did not give you the price you wanted. The platform will give us Bad review? I am wronged. When you check in, we have set up a one-on-one service group. If you have any questions, you can contact us at any time. We will reply and solve it as soon as possible. During your stay, we will not provide you with the facilities in the room. We were consulted before using it, but we did not express any dissatisfaction with the cleanliness of the room or the bedding. The next day, we asked if we could get a discount for extending our stay because the prices on Fridays and Saturdays would be more expensive than usual, and you asked for a discount on Thursdays. I want to extend your stay at a preferential price, but I can’t do that, [bitter] [bitter]. All bedding and bath towels in Jiayue Hotel are cleaned and disinfected by a professional laundry company before being sent back. Cleaning staff must undergo professional training before they can take up the job. After the room is cleaned, the hotel front desk, quality inspection and other departments need to check the room to confirm that there are no problems. Only then will we arrange for customers to check in. Regarding the problems you mentioned, we will correct them if they exist, and reinforce them if they do not. I wish you a happy life!