Wonderland Resort Zhuji

Said to be a pet-friendly hotel, but pets are not allowed in the restaurant, this place can't order takeout, or you have to drive out to eat, which is very inconvenient. Speaking of the restaurant, the buffet breakfast must be the worst 5 star hotel I have ever seen, there is almost nothing to eat, the lunch and dinner menus are not good value for money, in short, the food is very bad. The only bright spot is that in addition to the restaurant, dogs can go to other places, and it is quite comfortable to bask in the sun by the outdoor swimming pool. I lived in a king-sized bed room with a balcony with a river view. The cleanliness of the room was worrying. I sat on the sofa and saw a small spider weaving a web in the corner…

A scaled-down version of Jiandefang Grassland, but with far different services and facilities. The hotel's hygiene needs to be improved. There are many spider webs in the room. After communication, they were dealt with in a timely manner. When three small bugs were encountered on the bed, the sheets and quilts were changed in time, but the experience has been greatly reduced. There is dust accumulation on the ground countertop, the toilet flushing is not smooth, and there is no makeup mirror. The breakfast is quite satisfactory, the wild donkey Chinese restaurant is cost-effective, the afternoon tea in the lobby bar is not fresh, and the costa coffee is not authentic. The swimming pool can only be said to be a paddling pool for children, the animal area is neglected, and the go-kart area is deserted... Overall, the current hardware and software are not worthy of the price of the summer, which is a little disappointing.

In the Mid-Autumn Festival, I finally chose Zhuji. The first impression of the hotel is very good. It is surrounded by mountains and far from the city. The hardware facilities are good and the rooms are clean. But I would like to make a few suggestions. I hope the hotel is better. First, the service. The hotel staff is in place but not enthusiastic. They can’t enjoy butler service. They won’t greet guests when they see them. They will lose points. Secondly, there are plenty of outdoor activities facilities for parents and children, but there are no indoor activities except for the handicraft room. The weather There is basically no play in hot or rainy days, and it is not friendly enough; third is the hardware maintenance, outdoor sandpit children like it, but they are basically unattended, there are all large and small stones, and I hope to keep up with the later maintenance; fourth is entertainment In terms of activities, the hotel can arrange more entertainment activities because it is far away from the city and about half an hour's drive from the downtown area of Zhuji.

This is a hotel that combines parent-child, partner, and family themes. The tree house is a feature of the hotel. It is difficult to book in advance. Holidays are more difficult. The two days of staying are full rooms. The front desk manager Zhang Jiayuan contacted me in advance. Residents did not check out, and communicated with us until the arrival time to arrange the room. After arriving at the hotel, the green lawn was full of eyes. Manager Zhang arranged for a car to come to the parking lot to pick us up at the front desk, and then drove one of us to the room. , This service really needs to be praised. The room is in the middle of the mountain, the structure of the wooden house, the room is very clean, there is no odor, the balcony is very comfortable, you can overlook the whole hotel, relax and spend a relaxing holiday. The only shortcoming is that because the hotel is full of rooms, the room service is a bit unable to keep up. I hope the hotel can arrange it reasonably. The recommendation index is five stars. Take your parents to experience it next time.

The staff at the door are very nice and enthusiastic, and the management is in place during the epidemic; the environment is good and it is worth taking the children! The buffet is rich and can be tasted. It is a satisfactory self-driving tour!

Very nice, the restaurant serves food very quickly, and the service is very good. I would like to thank Manager Zhang Dingyun for his meticulous and warm service and arrangement. I will come again next time, thank you 😜

The hotel is surrounded by mountains, facing south and north, and a small river passes through the hotel. The scenery is excellent, and the various characteristic buildings make the hotel a place for Internet celebrities. Compared with the beautiful scenery, the hotel’s service is really unsatisfactory, and there are many areas that need to be improved and improved: 1. On the day of check-in, I received a fixed number in Shanghai before leaving home. A young man claimed to be a hotel butler. And in the name of providing better service, it requests to provide mobile phone contact information. I told him to contact him after check-in. I ended the call and didn't see any housekeeper until I left the hotel. If it is really a butler service, the original intention is good, but it is best to wait for the guest to check in before asking for the contact information, or simply not to provide this service, the anticlimactic service really makes the guest experience poor. 2. Check in at the front desk. The front desk didn't even inform where the most basic meals are to be eaten, breakfast time, etc., so the initiative was not strong. 3. Check in at the front desk and take the park vehicle to the door of the room. What is oncoming is that a pile of cleaned up garbage has not been taken away at the door. Open the door, a musty smell rushes towards you, refreshing your heart. The weather was good before I came here, but I can imagine how humid it is. The room has been filled with musty smell for the next few days. Is it difficult for a hotel to put a dehumidifier in the room? Or put an aromatherapy diffuser to cover up the musty smell. Looking closer, there is still a silver jewelry left by the last guest on the bedside table, and there is an uncleaned plastic sheet under the bed. It shows the cleaning service level of the hotel. 4. It is a one-bedroom villa with mountain view. The area is a medium-sized room, and the price is medium to upper. Actually, when you open the window, you can see the roof of the front row. After seeing a lonely one, I really feel that the price is not worth it. The sofa in the room is hard and uncomfortable at all. 5. There is no cell phone signal in the room. My mobile, China Unicom, and China Telecom have three numbers. Except for Telecom, which has 2 cells, the other two numbers have no signal. But the wifi signal is ok. 6. There are no commercial facilities around the hotel. Are you hungry when you open it? The nearest delivery address is 20 kilometers away from the hotel, and the nearest gas station is about 15 kilometers away. In a two-way two-lane area with a speed limit of 60 kilometers, it means going It may take about half an hour to drive around to eat and gas, let alone shopping malls and supermarkets, no. 7. Hotel dining is average. The restaurant price is 5 yuan for a steamed bun and 68 yuan for a bowl of noodles. It's not that I can't afford it, but I feel a little bit bullied. There are very few places to eat in the surrounding area. There is a yurt restaurant nearby, and everyone commented that the price is not cheap. The waiters in the hotel restaurant were also recruited temporarily. They wore green, black, white work clothes, suits, and casual wear. The breakfast was crowded, and it was almost full of guests from 8 to 9 o'clock. Under the current special circumstances, I am really worried. 8. The room facilities are not humane enough. There are no hooks for hanging clothes in the bathing area. There is only a box of tissues in the whole room. A box of tissues and a trash can in front of the vanity is the minimum, but there are none here. There is no makeup mirror in front of the vanity. 9. There are not many places to play in the hotel. There is nothing but a swimming pool. The cute pet paradise mentioned in the introduction does not even see a pet fur. When there was a horse farm, I saw someone riding a horse. There is a grass field where you can fly kites when the weather is good. The kayak in the hotel’s small river can be paddled within 100 meters. After a heavy rain, the river was so turbulent and turbulent that it was impossible to paddle. There is also a slide, a swing, a seesaw, nothing else. 10. Originally planned to stay for three nights, I finally felt that I could not adapt to the environment here. I checked out early and the front desk was not familiar with the check-out refund process. I needed to wait for financial processing, which took 3-5 working days. I used a credit card at the beginning, so it shouldn't be so troublesome. In short, by the time this review was posted, I had left the hotel for 3 days and still had not received a refund, and no hotel staff contacted me. Professionalism is really questionable. In short, apart from the unique scenery and house exterior design, the hotel's services and facilities are average. I hope that the hotel can improve the service level, allowing more repeat customers to check in and recommend it to friends. For now, there is really much room for improvement.

The hotel facilities are very new and very suitable for families with children. Who would have thought that the room had not been cleaned on the day of check-in. The cleaning aunty put a lot of cigarette butts from the last guest in front of us and left them for us to use. ..., sick and vomit...

這次提前預訂了又一個芳草地，和原來的開元已經沒有任何關係，屬於百達屋統一管理，可惜了原來開元的積分和餘額😓。和建德芳草地的裝修風格幾乎類似，這次入住的山景別墅都是一模一樣的房型。所有的工作人員都非常熱情好客，特別給前台水母小姐姐和清潔阿姨曹鳳妹好評，入住期間無微不至的關懷充分體現了百達屋的管理水準。度假村可玩性還不錯，騎馬卡丁車划船摘草莓直升機，包括平時的各種手工以及晚上的電影播放，基本贏得小朋友的喜歡，衹可惜天冷户外游泳池未開放。早餐被家人稱為中式天花板，應有盡有都是原生態食材，晚餐味道也很好，團購很實惠，味道很給力。附近吃喝玩樂非常方便，幾乎都是20分鐘不到車程，五泄景區適合全家老小遊覽，都都攬月景區適合親子遊玩，龍鱗壩景區適合拍照打卡，馬劍鎮和平陽鎮都有價格實惠的農家菜，總之值得去打卡。