___jtLocation is not too bad. Situated a 15 minute walk away from the waters and main restaurant area. Situated on a main road but quiet at night. They let us put down our luggage when we couldn’t check in yet and leave it there after we’d checked out and waited for our flight. The young female receptionist was very helpful and nice.
GGuest UserLovely clean old Queensland building in a great location,
With a relaxed atmosphere , sit out on the front porch and watch the city start to wake up.
Will definitely be staying again.
GGuest UserIf you only needed to get to the airport an early hour this is for you. Otherwise stay else where.
There were no staff to check you in, it had to be done by phone , emails with the room numbers and codes . no facility to store luggage .
SShanice HenawayStayed at this hotel for 4 night paying over $800. Plus had to pay $200 deposit.
20 mins after checking in and storing my belongings into the hotel room.
The manager had knocked on my door and falsely accused me of smoking ********* in his hotel.
Much to his surprise I was telling the truth and he apologized for the accusation.
Upon check out day. I cleaned the floors and all the rest of it. Took pictures for evidence of room when checked out.
Realised i hadnt been refunded my $200. asked for my deposit refund as it hasn't been put back into my account.
Manager denied paying me my deposit back and claimed that he had to pay his cleaners extra for the extra 40 mins they took to clean UNDER our beds. Which he never stated that would be a reason to withhold my full refund.
I left the room clean, no damages to property upon checkout, As manager instructed. I proved I certainly wasn't smoking ********* in his hotel.
Completed a complaints form about his customer service as he still refusing to give me my $200 deposit.
Will never stay there again.
GGuest UserThe service was very friendly, the owners and staff are eager to assist with any requests and like to get to know their clients, hence we rebooked on two other occasions.
There is no food, but good food outlets and takeaways nearby. There is tea/coffee, biscuits and a microwave, plates & cutlery, mugs, water & wine glasses.
The beds are very comfortable, rooms are a good size with air-con, TV & couch- all the usual extras, shampoo, shower gels, hair dryer, iron and small wardrobe.
The bathrooms are very small but work for short stays. Swimming pool available, which we did not use due to short stay. Private car parking is off road and surprisingly quiet due to proximity to the main road. City is within walking distance. I realise that the motel is of an older style, however one tiny concern for older folks is the small step in and out of the bathroom especially if using at night and a step from the car up to the path outside the room. Perhaps a reminder to 'mind the step' - or a Fluro strip to make it obvious might avoid a 'trip'. The prices are very affordable.
GGuest UserFelt likd my old boss wings was playing head games somehoe ingluencing othersnegativly towatds my life the took advantage of hotel to put me on display felt very uneasy watched anf a vety blank feeli g of what yhe actual fuk happening at same time felt ve tree u sqfe and secure. Not a bad place if you dont have what i can only logicly asaume to be menyal issues very clean
CCourtney KarminahGreat location for tram and shops. Rooms are clean and cozy, fine for a nights stop over. Can hear a lot of outside noise from rooms next door and above and stairs. Was refused a refund to check out a day early when requested for personal reasons. Staff are friendly considering.