Terms & Conditions: Trip.com’s 5th Birthday Giveaway
These terms and conditions set out the rules, conditions, provisions and clauses governing this promotion campaign-which is by participating into this campaign, eligible users can be the sole winner randomly picked or selected out of this campaign who is entitled to a Prize granted by Trip.com. (“Promotion”).
ENTRY INTO THIS PROMOTION IS DEEMED ACCEPTANCE OF THESE TERMS AND CONDITIONS OF ENTRY BY EACH ENTRANT. IF YOU DISAGREE OR DO NOT ACCEPT THE TERMS AND CONDITIONS, PLEASE DO NOT PARTICIPATE IN THIS PROMOTION.

Conditions of Entry
1. This promotion is organised by Trip.com Travel Singapore Pte. Ltd., Company Number 201613701E of 1 Harbourfront Avenue, #03-12/13, Keppel Bay Tower, Singapore 098632.
2. Entry is open to residents of Australia aged 18 years and over, who enter the Promotion in the required manner as stated in these terms and conditions ("Eligible Entrants").
3. Employees of Promoter (including its affiliates and member companies under Trip.com), its related bodies corporate, suppliers, agencies, licensees and their immediate families are not permitted to enter.

Duration of Promotion Period
5. The Promotion will commence at 0001 AEDT on Monday 24 October 2022 and will continue until 2359 AEST on Sunday 13 November 2022 ("Promotion Period").

How to Enter
6. To enter the Promotion, Eligible Entrants must sign-in to Trip.com and click “Participate” to enter into the draw. The Eligible Entrant can also Invite Friends and Download the Trip.com app to gain additional entries into the draw.
7. Incomplete, inaccurate, erroneous, illegible or incomprehensible entries will be deemed invalid. Entries must be received by the Promoter during the Promotional Period. The Promoter accepts no responsibility for late, lost or misdirected entries.
8. Any costs associated with accessing the competition remain the responsibility of each Entrant and are dependent on the Internet Service Provider used. Any costs associated with accessing the Promotion are the responsibility of each Entrant and are dependent on the Internet Service Provider used.

Selection of Prize Winner
9. The competition will be drawn at random using an electronic drawing method. Each of the eligible entries made by the Eligible Entrant during the Promotion Period will be counted as one (1) entry. There will be an additional competition run exclusively on social media giving away forty-six (46) Premium Plaza Lounge passes for entry into the PPL international lounges in Brisbane, Sydney or Melbourne and this competition will be drawn by entrants that tag a friend in the social media post.
10. There will be one (1) draw per competition round which will generate Prize Winners per round at random from all eligible entries received by the Promoter during the Promotion Period. There are five (5) competition rounds during the competition period. Entrants are eligible to enter all five (5) competition rounds. For the additional social media competition run exclusively on social media giving away the forty-six (46) Premium Plaza Lounge Passes, there will be forty-six (46) competition draws to select the Prize Winners.
11. If the winner has Trip.com Unique User ID (UID), Trip.com will contact the winner via the email address and phone number they have provided.
12. Each Prize draw will take place at 1200 AEDT 48hours after the competition round closes, at the Trip.com’s AU office on Level 20, 20 Bond Street, Sydney, NSW, 2000.
13. The Prize Winners will be notified by email by 1700 AEST 48hours after each competition round closes.
14. The Prize Winners must claim the Prize before 13 February 2023. Although every effort will be made to contact the Prize Winner, should an unclaimed Prize draw be necessary, the draw will be held at 1200 AEST 14 February 2023 at Trip.com’s AU office on Level 20, 20 Bond, Sydney, NSW, 2000.
15. The Prize Winners of any unclaimed Prize draw will be notified by email by 1700 AEDT 14 February 2023, and he/she must claim such Prize before 1700 AEDT 14 May 2023, or his/her right to claim such Prize shall be deemed waived. If he/she fails to claim such Prize, the Promoter will not hold any further unclaimed Prize draw.
16. The Promoter will not enter into correspondence regarding the result of the Prize Draw.

Prize Details
17. There will be Prize Winners per competition round. There are five (5) competition rounds. Competition rounds 1 and 5 will have two (2) Prize Winners for each round. Competition Rounds 2, 3 and 4 will have one (1) Prize Winner for each round. There will be seven (7) Prize Winners in total. The Prizes entitled by the Prize Winners will consist of:

Prize 1: Two Prize Winners: 1. 2 x Economy Class return airfares to Kuala Lumpur on AirAsia from Sydney 2. 2 x Economy Class return airfares to Kuala Lumpur on AirAsia from Melbourne
Prize 2: 2 x Business Class return airfares on REX Airlines from Sydney to Melbourne, Melbourne to Sydney, or Sydney to Brisbane
Prize 3: 2 x Economy Class return airfares to Noumea, New Caledonia flying AirCalin from Sydney or Brisbane
Prize 4: 2 x Economy Class return airfares with Virgin Australia to anywhere on the VA network, domestically or internationally: https://www.virginaustralia.com/inspiration/au/destinations
Prize 5: 2 x Prize Winners: 1. 2 x Economy Class return airfares to Bangkok on AirAsia from Sydney 2. 2 x Economy Class return airfares to Bangkok on AirAsia from Melbourne

The additional social media competition the Prize consists of: Forty-six (46) Plaza Premium Lounges passes for entry into the PPL international lounges in Brisbane, Sydney and Melbourne.
Taxes and fees are not included in the competition Prizes and these costs need to be covered by the Winners. Booking is subject to availability and black-out dates may apply.

18. Total Prize value up to $9,900 AUD.
19. Prize is valid for Trip.com website or app including sign in / register (with Australian language version setting).

20. Each Prize has terms and conditions:

Prize 1:
- This complimentary flight award letter entitles the two (2) Prize Winners, one Winner to two (2) roundtrip tickets from Sydney to Kuala Lumpur via AirAsia, and the second Prize Winner to two (2) roundtrip tickets from Melbourne to Kuala Lumpur via AirAsia.
- Booking must be made at least twenty one (21) days before the flight and will depend on availability of seats.
- The travel date of the Complimentary Tickets is valid until 30 March 2023.
- The complimentary tickets are exclusive of all mandatory charges, including airport taxes, fuel surcharges, admin fees and 20kg checked-in baggage per person and of Airport Terminal Fee, Aviation Service Fee “A.S.F.”.
- AirAsia may require proof of identity of the holder but nothing herein obliges AirAsia under any circumstances to enquire, ascertain, or investigate the identity of any person.
- No changes in flight dates are allowed once confirmed and booked unless the flights are cancelled by the airline.
- AirAsia is not liable for any loss and/or damage arising from or in connection with the Ticket Voucher and is under no obligation to replace it.
- No show will forfeit the ticket.
- AirAsia reserves the right to alter any flight for commercial and operational reasons. Awardee are obliged to refer to AirAsia’s Terms & Conditions of Carriage in www.airasia.com and are bound by it.
- Any booking of flights is subject to seat availability. The Ticket Voucher shall not be used to redeem seats on flights during embargo period, long weekends, eve of public holidays and public holidays at any time.
- AirAsia reserves all rights to amend any terms and conditions and details of the Ticket voucher/s (including the right to cancel the voucher) at any time.
In order to redeem this complimentary flight and make a booking*, please contact the person-in-charge at least 21 working days prior to your desired departure date

Prize 2:
- Rex Airline Prize is two (2) Business Class tickets from either Sydney to Melbourne, Melbourne to Sydney, Sydney to Brisbane or Brisbane to Sydney.
- Rex Airline Prize must be for travel departures between 1 Nov-14 Dec and 10 Jan-31 March 2023. Subject to availability at the time of redeeming the prize.
- The Prizes are not exchangeable, transferrable and cannot be taken as cash.
- To redeem the flights, each Prize Winner will be given further instructions on how to redeem the Prize Certificate via email on being notified they are a Winner.
- It is a Winner’s responsibility to ensure that they have requisite visas, vaccinations, valid documentation (including but not limited to valid passports and visas) which meet the requirements of immigration and other government authorities at every destination. Any fines, penalties, payments or expenditures incurred because of such documents not meeting the requirements of those authorities will be the sole responsibility of the Winner.
- A Winner is responsible for all other expenses including spending money, meals, drinks, transfers, laundry charges, activities, incidentals, taxes, energy surcharges, gratuities, service charges, passports, visas, travel insurance and all other ancillary costs. Travel insurance is highly recommended to protect against the additional costs incurred in the event of unforeseen circumstances.
- Taxes are to be paid by the Prize Winner.

Prize 3:
- Travel (including Aircalin codeshare flights on SB flight number) is on a firm space basis, though subject at all times to availability at time of request. Aircalin reserves the right to offer an alternative date of travel when the preferred choice is not available.
- Please note departures in peak travel periods may not be available, e.g. Easter, Christmas, School Holidays and Special Events.
- Travel must be completed by the 31 October 2023.
- Travel period cannot be extended beyond the expiry date.
- Winner and companion must travel together on the same flights.
- Tickets are not transferable, redeemable for cash and are non-endorseable.
- Dress Code: Smart Casual - Denim jeans, rubber thongs and bare midriff tops are not acceptable.
- Aircalin highly recommends you take out travel insurance due to unforeseen circumstances that may arise.
- Taxes are paid by Prize Winner.

Prize 4:
- There are two Prizes to be won. Each Winner will receive Virgin Australia Prize Certificates for Economy return flights anywhere on the Virgin Australia network for two people from their nearest Virgin Australia port.
- The Prizes are not exchangeable, transferrable and cannot be taken as cash. If the Prize (or part of the Prize) is unavailable, the Virgin Australia, in its discretion, reserves the right to substitute the Prize (or part of the Prize) with a Prize to the equal value and/or specification.
- Flights are subject to Virgin Australia’s Conditions of Carriage which are located on the Virgin Australia website at www.virginaustralia.com.
- To redeem the flights, each Prize Winner will be given further instructions on how to redeem the Prize Certificate via email on being notified they are a Winner.
- Flight Prizes are subject to booking, flight availability and any relevant blackout periods.
- If for any reason, the Winner does not, once the flights have been booked, notify Virgin Australia at least 24 hours prior to scheduled departure that they are unable to take the booked flight at the time stipulated, their Prize will be forfeited and cannot be redeemed for cash.
- The Prize flights will not earn Velocity Points.
- The Prize Certificate must be used within 12 months from the date of issue or it will expire.
- Any ancillary costs associated with redeeming the certificate are not included.
- It is a Winner’s responsibility to ensure that they have requisite visas, vaccinations, valid documentation (including but not limited to valid passports and visas) which meet the requirements of immigration and other government authorities at every destination. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be the sole responsibility of the Winner.
- A Winner is responsible for all other expenses including spending money, meals, drinks, transfers, laundry charges, activities, incidentals, taxes, energy surcharges, gratuities, service charges, passports, visas, travel insurance and all other ancillary costs. Travel insurance is highly recommended to protect against the additional costs incurred in the event of unforeseen circumstances.
- Virgin Australia makes no representation as to the safety, conditions or other issues that may exist at any destination or as part of the Prize.
- The Prize certificate will be awarded to the Entrant named in the entry.

Prize 5:
- This complimentary flight award letter entitles the two (2) Prize Winners, one Winner to two (2) roundtrip tickets from Sydney to Bangkok via AirAsia, and the second Prize Winner to two (2) roundtrip tickets from Melbourne to Bangkok via AirAsia.
- Booking must be made at least twenty one (21) days before the flight and will depend on availability of seats.
- The travel date of the Complimentary Tickets is valid until 30 March 2023.
- The complimentary tickets are exclusive of all mandatory charges, including airport taxes, fuel surcharges, admin fees and 20kg checked-in baggage per person and of Airport Terminal Fee, Aviation Service Fee “A.S.F.”.
- AirAsia may require proof of identity of the holder but nothing herein obliges AirAsia under any circumstances to enquire, ascertain, or investigate the identity of any person.
- No changes in flight dates are allowed once confirmed and booked unless the flights are cancelled by the airline.
- AirAsia is not liable for any loss and/or damage arising from or in connection with the Ticket Voucher and is under no obligation to replace it.
- No show will forfeit the ticket.
- AirAsia reserves the right to alter any flight for commercial and operational reasons. Awardee are obliged to refer to AirAsia’s Terms & Conditions of Carriage in www.airasia.com and are bound by it.
- Any booking of flights is subject to seat availability. The Ticket Voucher shall not be used to redeem seats on flights during embargo period, long weekends, eve of public holidays and public holidays at any time.
- AirAsia reserves all rights to amend any terms and conditions and details of the Ticket voucher/s (including the right to cancel the voucher) at any time.
In order to redeem this complimentary flight and make a booking*, please contact the person-in-charge at least 21 working days prior to your desired departure date

The additional social media competition:
- Validity: Valid only on date of travel up to 30 September 2023. This voucher is only valid for guests at Plaza Premium Lounge Sydney, Melbourne and Brisbane. Limit of 1 entry per voucher. Guests must present the voucher to redeem the service. This voucher cannot be used with any other promotional offers or redeemed for cash or exchanged for other denominations under all circumstances.
- Availability: Reservations are subject to availability and on a first-come-first-served basis.
- Personal Data: Plaza Premium Lounge will comply with applicable local laws concerning personal data protection. Please read our Privacy Policy to understand our personal data protection policy.
- Enquiries: Please contact australia@plaza-network.com.
- Variation and Termination: Plaza Premium Lounge shall reserve the sole absolute right to terminate, cancel, postpone, modify or vary the terms and conditions of this offer without assigning any reasons and without any prior notice to the participants.
- Final Decision: In the event of any disputes, the decision of Plaza Premium Lounge Management Limited shall be final and conclusive.

21. Prize shall be subject to the detailed terms and conditions outlined by Trip.com:

I. Fares are subject to availability at the time of booking. Flight black-out dates include Christmas, New Years and School Holidays periods 2022 and 2023.
II. Fares may not be used with any other promotion or offer.
III. Reservations and ticketing must be done through the airline at least two (2) months prior to the requested date of departure.
IV. Any applicable government taxes/surcharges/fees will be paid for by the passenger. This prize covers only the fare component.
V. The Prize must be booked, ticketed, and utilised on or before the set date specified in each Prize terms above, and is subject to availability at the time of booking.
VI. The winner will not accrue any Frequent Flyer points / Status Credits on travel.
VII. No additional or ancillary bookings (e.g. accommodation, transfers, travel insurance, spending money) are able to be booked by the airline and are not included with this Prize.
VIII. Prize winner passenger(s) are responsible for obtaining all necessary valid travel documents (e.g. passport, visa) and any relevant compliances with all health or other governmental regulations.
IX. The Prize must be taken as stated and no compensation will be payable if the Winner is unable to use the Prize. No changes are permitted to travel arrangements once tickets are issued.
X. If the Prize is not utilised as stated it will be forfeited. The airline, their officers, employees and agents will not be liable for any loss, damage or personal injury whatsoever (including but not limited to direct, indirect and consequential loss) suffered or sustained in connection with this competition, the promotion of this competition or the use of any Prize, except for any liability which cannot be excluded by law.
XI. The airline will not be liable for any taxation, including Fringe benefits tax (FBT) that may be levied as a result of winning.
XII. The certificate is non-refundable, non-transferable nor redeemable for cash or other goods or services. If lost or misplaced, it is not replaceable.
XIII. Please refer to the airlines website for all conditions of carriage including baggage policy.
XIV. In order to use the Prize, the Prize Winners will need to contact Trip.com who will put you in touch with the airline, and provide the departure and return dates, travellers full names, passport details and other necessary information to book the flights, and Trip.com and the airline will make the bookings.
XV. Once the Prize is booked, cancellations, changes or any modifications are not permitted. In the event that the booking is cancelled or modified, the Prize will be considered null and void.
XVI. Other flight cancellation and prepayment policies may vary according to hotel Terms and conditions. Please refer to the airlines policies upon booking.
XVII. Trip.com reserves all rights to final interpretation of this promotion.

22. Prize has no cash value and cannot be transferred.
23. Travel Insurance is compulsory for some travel products and is the responsibility of the Major Prize Winner to purchase such insurance.
24. Once the Prize has been used for booking, terms and conditions of full cancellation and change fee will apply to such booking.
25. Trip.com and each airlines terms and conditions apply.

General
26. The Promoter reserves the right to request the Prize Winners to provide proof of identity, proof of employment status, proof of age, proof of residency and/or proof of entry validity in order to claim a Prize. Proof of identification, residency, age and entry considered suitable for verification is at the discretion of the Promoter. In the event that a Winner cannot provide suitable proof, the Winner will forfeit the Prize in whole and no substitute will be offered.
27. The personal information of Entrants (which is necessary for the Promotion) will be collected to enable the Promoter to administer and promote this Promotion, select the winner, contact the Prize Winner (or, if applicable, the winner of an Unclaimed Prize Draw), and to grant the Prize. Promoter will handle their personal information in accordance with the Promoter's privacy policy, which is available at: https://pages.trip.com/service-guideline/privacy-policy-en-au.html. If an Entrant refuses to provide or provide incomplete/false personal information, the Promoter may determine that they are not eligible to win the Prize.
28. Should an Entrant’s contact details change during the Promotion Period, it is the Entrant’s responsibility to notify the Promoter in due course. A request to access or modify any information provided in an entry should be directed to the Promoter.
29. By accepting the Prizes, the Winners agrees to participate in and co-operate as required with all reasonable media, social media and editorial requests relating to the Prize, including but not limited to, being interviewed and photographed. The Winner will not be entitled to any fee or reimbursed for participating in these activities. The Winner agrees to grant the Promoter the royalty free, worldwide, sub-licensable, perpetual right/license to use the name, likeness, image and/or voice in the interview, photograph, or film/recording (if applicable) when participating in these activities, in all medias for the purpose of reporting the Prize draw and marketing/promoting the Promoter.
30. By entering this competition, Entrants agree to allow the Promoter to announce the Prize Winners on the Promoter’s Facebook, Twitter, Instagram, LinkedIn accounts, the Promoter’s website (https://au.trip.com) and within the Promoter’s electronic direct mail (eDM) communication.
31. To the extent permitted by law, the Promoter is not responsible or liable for:

I. inaccurate/incorrect transcription of entry information;
II. purported entries that are not received for any reason, including because they are lost, misdirected or stolen, or that are received, but are late, illegible, incomplete, sent with insufficient postage (where entry is by post), or sent other than as directed in the entry instructions;
III. any problems or technical failures of any kind, including malfunction of any telephone network or lines, computer online systems or network, servers or providers, computer equipment, or software;
IV. the unavailability or inaccessibility of any service whether or not caused by traffic congestion on the Internet or at any website;
V. unauthorised human intervention in any part of the competition;
VI. electronic or human error which may occur in the administration of the competition;
VII. any loss suffered or sustained, to person or property and including, but not limited to, consequential (including economic) loss arising in connection with the arrangement for supply, or the supply, of any goods or services by any person to a Prize Winner and, where applicable, to any family/persons accompanying a Prize Winner; or
VIII. any injury or damage to persons or property, including to the participant's or any other person's computer related to, or resulting from, participation or downloading any materials in this competition.

32. The Promoter will not be liable for personal injury suffered during participation in the Promotion or use of the Prize, except to the extent directly caused by the Promoter's gross negligence or wilful misconduct. If requested by the Promoter, the Prize Winner(s), and his or her guests, must sign and return any liability release and indemnity provided by the Promoter and/or its contractors as a condition of a Prize being awarded. Failure to return the signed releases and indemnities may result in the entitlement to the Prize being forfeited and the selection of another Prize Winner.
33. No Prize substitution or cash equivalent of Prize will be awarded if the Prize is not available due to the Winner’s fault or any force majeure event (e.g. natural disasters, pandemic, government restrictions, etc.).
34. This above conditions do not affect, and is not intended to affect, any rights a consumer might have, which cannot be excluded under applicable consumer protection laws.
35. To the fullest extent permitted by law, any liability of the Promoter or its servant or agents under this promotion is limited to the value of the Prize.
36. This Promotion is in no way sponsored, endorsed, administered or associated with Facebook.