Hotels With Spa in Aswan Governorate, Egypt

We booked two garden view rooms for our family trip. Hilariously, we checked in at 2:30 PM that day, then rushed to a scenic spot and dinner. When we returned to the hotel around 8:40 PM, our room key cards weren't even ready – incredibly inefficient. To make matters worse, there was no hot water in the rooms. The temperature had dropped significantly that day, and I was traveling with a 3-year-old and my 70-year-old mother. Both rooms had no hot water. I called the front desk, and they said they'd send someone, but we waited a good twenty minutes before a staff member finally arrived. It was clear the staff member wasn't trained; they couldn't speak English and immediately used their dirty hands to touch all the bath towels in the room. Then they just said ”five minutes” and left. We waited another ten-plus minutes with the child, and still no news. I had no choice but to call the front desk again and ask for a room change. I was told the hotel was fully booked. Desperate, I contacted Ctrip, and their overseas specialist spent a long time negotiating before the hotel finally agreed to a room change. However, by then it was past 10 PM, and our child couldn't stay up any longer. We had no choice but to give the child a quick wash and put them to bed. I've never encountered such a poorly managed hotel. I have no idea how it got a 4.9 rating. Also, the hotel's advertised free airport shuttle service is only available at 4 AM and 6 PM; all other times are chargeable. I'm writing this to save others from making the same mistake! We chose this hotel because it's part of the MGM brand, and the room decor and hardware are quite good, but the service (software) is absolutely terrible. So, our conclusion is: in Egypt, don't just look at the brand name of a hotel; as long as it's locally managed, it's a complete mess. ಢ🌚ಢ

On our first night, the room was not clean. After our first complaint, housekeeping did a simple cleanup but it was still unsatisfactory. With our second complaint, a deeper cleaning was arranged, and the room was finally clean — though it was already past midnight (around 1am). The hotel staff apologized and kindly compensated us with a dinner discount, which we appreciated. Overall, we are happy with the team’s fast response and service recovery. One small feedback: the facilities’ opening hours (spa and gym) clash with typical sightseeing schedules. Since they open late and close early, we were unable to enjoy them. It would be great if the hotel could consider extending the operating hours. Credit to the room towel decoration. Surprises everyday we came back from sightseeing. Talented creativity of towel art.

Out of the five hotels I stayed at in Egypt, this one wasn't cheap, but the experience was just okay. The photos made it look great, but the hotel itself isn't that big. It's located on a hill next to the Old Cataract, so walking back means a steep climb. I even had an unreliable driver try to charge extra just because of the hill – unbelievable! 😓 The front desk staff's attitude was so-so, and they gave me a ground-floor room. I seriously suspect the housekeeping staff tampered with my foundation bottle. The cap was open, and a few drops had spilled out. The more I thought about it later, the more I realized it definitely wasn't my doing. If you're staying here, I'd recommend keeping your personal items locked in your luggage! The buffet restaurant's food was mediocre, but the coffee was decent.

This is a very contradictory B&B hotel that I don't know if it is worth recommending. Its shortcomings and advantages are very prominent. It is suitable for Internet celebrities to make photos (the following photos are all original photos without retouching), but it is not suitable for anyone who has certain requirements for ”accommodation” itself. If you can find any cheap + clean + similar scenery alternative hotel, it is recommended to change it, but if it is just for taking pictures and scenery, it may be ranked at the top in Nubian Village. First of all, you have to be able to tolerate: 1. The hotel price is not cost-effective in the peak season, and the B&B offers the price of a five-star hotel. 2. Poor room facilities, rough-style furniture and narrow rooms, worrying bed sheets, bathroom shower water overflowing and drainage is useless, no slippers, toothbrushes, hair dryers (phone front desk can provide). 3. The breakfast is self-service and extremely simple and unpalatable, unlike some people who commented on the set and inexplicably praised it. 4. Tolerate or pay more to continue to tolerate the complaints of the chartered driver to drive into Nubian Village, and then contact the hotel by yourself in the middle of the night to change to a three-wheeled motorcycle in the deserted and dark mountains for 15 minutes to doubt life and reach the mountaintop hotel. 5. Other prices are very unreasonable. We originally wanted to book dinner for the New Year's Eve party, but it cost 100 US dollars per person... What did we get here? 1. The balcony of the room can see the unbeatable sunrise on the west bank of the Nile. We witnessed the first light of 2025 here at 6 am. 2. The various poses in the cultural buildings of the Nubian Village are very photogenic. 3. The desert next to the hotel is very photogenic. 4. A very special cultural experience of a group of tourists jumping up and down the mountain in a row of three-wheeled vehicles. 5. The hotel service staff is relatively friendly. Finally, it is explained that Egypt is not a country where tipping is allowed. Carrying luggage is a basic service of any hotel in their country. No one asked for tips during the entire stay.

Benben is a beautiful place and the service is top notch. Why the 3 stars? Our room jacuzzi was way too hot to enter. On the first day they send someone over who added cold water so we could enjoy it. Then on the second day as we are coming back from our day trip and want to relax, we find out our jacuzzi is again way too hot. It’s not fun to wait for them to fix this issue when we want to go in right now and not in an hour or so. Also as a 5 stars hotel, the hot water kept running out in our shower after 15 minutes which is quite crazy. It shouldn’t be like this. Or else we loved everything. The food is really good, and as I said the staff/service is amazing.

The room is old and the decoration style is also very rustic, but the view is good. I strongly recommend the restaurant on the 13th floor (make sure to make a reservation when you check in). The food is very good and it is the best restaurant in Egypt for ten days. The local restaurant on the first floor is not delicious. Free chocolate in the lobby from 4 to 5 pm every day

Excellent room, and very friendly and sincerely caring staff. The Nile view from the balcony is amazing. Monica the Guest relation manager went above and beyond to ensure our stay is at its best. Ibrahim from the breakfast restaurant always prepare our breakfast to go as our excursions were very early. Thank you Tolip staff for making our stay memories unforgettable. THANK YOU.

Wonderful service - guard and porter at the front, efficient front desk, upgraded to a Nile room. Pool side was great with a view of the Nile, plenty of chairs and fresh towels,  although bar staff sometimes a little slow on drink and food refills this could be forgiven Buffet breakfast had a good selection including eggs made to order, staff very attentive Dinner selection was OK but again great service 

This was the most expensive hotel on our trip to Egypt, and it was quite a hassle getting there. Our flight was delayed for a long time, and the only transportation from the airport was unofficial taxis. However, the hotel was worth it. We paid an extra $150 for our child, which included a lavish afternoon tea that practically served as dinner. We missed the group tour, but since we were only staying one day, they gave us a private tour of Churchill's and Agatha Christie's rooms. The old building offered a unique atmosphere and view. Housekeeping was 24/7, so you could request cleaning at any time. There's a Carrefour nearby with very affordable items. Breakfast was decent, though my child felt it wasn't varied enough, so they brought out freshly baked bread and other treats. The service truly was excellent, and we had a great experience. The new building's rooms were also very spacious, but it was just too hot. It might be better to visit in winter.