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* Redeem location may change. For details, click
Search*The above information may change. The specific information is subject to
Subject to actual conditions.Cancellation & change policy
- Not redeemed and canceled within 12 months after ticket issuance will incur a 10% processing fee;
- For tickets already redeemed in Japan but unused within the validity period, refunds can only be processed at designated JR station counters in Japan. Please inquire with on-site staff for specific refund counters and results, which will be subject to the final processing outcome.
- A ticket refund requires providing photos of the complete ticket and the torn ticket. The platform will process the request based on verification results after receiving them.
- Once redeemed and in use, the ticket cannot be canceled.
- Lost redemption vouchers will not be reissued. Please keep them secure.
