▲ After successful order placement, the system will automatically send a QR code within 10 minutes. Each QR code is for one-time installation and use only. If the eSIM has been deleted from the device, it cannot be reissued or restored. Please operate with caution.
■ Signal Coverage: Japan
■ Local Carrier: KDDI (au) 5G/4G Network, Japanese Local IP, Non-Roaming Service
[Product Advantages]
✔ Buy and install instantly: You will receive an eSIM QR code immediately after ordering. No waiting is required; simply scan the code to install anytime.
✔ Install and use immediately: Supports pre-departure installation; automatically connects to the internet upon arrival in Japan.
✔ Local high-speed network: Japanese local IP address, providing 100GB of high-speed traffic.
✔ Supports all platforms: Works smoothly with mainstream apps such as ChatGPT, TikTok, Instagram, and WhatsApp.
✔ No SIM card required: No physical SIM card needed, supports hotspot sharing, and can connect to multiple devices anytime.
■ If purchased in advance, the eSIM will be valid from the date of purchase.Valid for 30 days Please be sure to complete the activation within the validity period.
■ Orders cannot be returned or refunded after shipment.
[Do Not Delete eSIM After Installation]
⚠ Each QR Code can only be installed once. Once deleted, it cannot be reused. To protect your rights, please confirm before ordering:
• The plan meets your needs
• Your device is compatible
▲ Make sure the installation device is the final device you intend to use. We cannot provide assistance for issues caused by changing devices, accidental deletion, device damage, or other personal reasons. Thank you for understanding!
[Setting up eSIM]
• Your eSIM supports pre-installation before departure. Please install it before arriving in Japan (WiFi connection required during installation) and activate it upon arrival.
▲ In non-Japanese regions, you can only install the eSIM. Do not attempt to activate it outside Japan, as this may cause it to expire or start billing early.
[Enable Data Roaming]
• After arriving in Japan and activating the eSIM, make sure Data Roaming is turned on to use mobile data normally.
[FAQ]
Q: What if I cannot read the eSIM (QR Code)?
A: If you cannot add the eSIM due to QR Code issues, please check the following:
■ Ensure your device supports eSIM.
■ Check if the eSIM has already been added:
• iPhone: If the eSIM name appears in Settings > Cellular, it has been added.
• Galaxy: Check Settings > Connections > SIM Manager > eSIM.
• Pixel: Check Settings > Network & Internet > SIM > eSIM.
■ If you added and then deleted it (eSIM cannot be reissued once deleted).
■ Ensure your device is SIM-unlocked.
■ If QR Code registration fails, try manual entry: Input SM-DP+ Address and Activation Code in the eSIM settings.
Q: Why can't I use mobile data with my eSIM?
A: Possible reasons:
■ Using another line by mistake:
• iPhone: Settings > Cellular > Cellular Data > Select correct eSIM line
• Galaxy: Settings > Connections > SIM Manager > eSIM > Select correct eSIM
• Pixel: Settings > Network & Internet > eSIM > Select correct eSIM
※ If data still does not work after switching, restart your device.
※ Old eSIM data may prevent registering the new eSIM. If possible, delete previous eSIM data and try again.
■ VPN not set (if signal bars show but no 4G/5G):
• Android devices (some models) require APN setup. Enter APN in SIM settings:
• APN: au.5g.au-net.ne.jp
• Username: user@au.5g.au-net.ne.jp
• Password: au
• Authentication: CHAP
■ Airplane mode is on:
• Turn off Airplane mode if enabled
• Turn on eSIM settings if disabled
■ Local network issues:
• KDDI is a Japanese carrier with nationwide coverage, but some areas may have poor signal.
• Some areas cannot receive radio signals, such as inside buildings, underground, high altitudes, mountains, or forests.
• Certain airport areas may also have interference; in this case, try moving to a different location.