This was my first time booking a tour through Ctrip, and I was quite nervous. Although a disagreement arose during the trip regarding the Mutuo Village entrance fee, Ctrip's customer service promptly coordinated and resolved the issue, and I was very satisfied with their service. Although this was the first time the driver and tour guide had worked together—the driver was unfamiliar with the route and the guide wasn't very knowledgeable—the trip went smoothly overall. The driver was hardworking and provided excellent service, although his skills could be improved. Jiuzhaigou was my honeymoon destination 20 years ago, and revisiting it brought back many memories.