I was generally satisfied with being able to see both dolphins and whales, but there was no English guide, so I couldn't understand a word of the language. There were hardly any foreign tourists, so that might be the case... Reservations were made in English (WhatsApp). If you were meeting at the pier, you could take a local bus, but here you meet at the operator's headquarters, listen to an explanation about the whales (in Chinese) before being taken to the pier, so you'll need to request a shuttle or rent a car.