Trip.com's "Popular Hotel" rankings are based on actual sales, user browser behavior and real rating data. High ranking Popular Hotels are updated daily to provide users with real-time guidance.
1. Trip.com's "Popular Hotel" rankings are based on actual sales, user browser behavior and real rating data. High ranking Popular Hotels are updated daily to provide users with real-time guidance. Popular Hotel rankings do not accept nominations. The rankings operate freely and fairly with no fees charged. The rankings display hotels tried and tested by users that received all-round praise, representing true customer choice.
1. Hotel popularity: Based on real sales data and real user browsing behavior in the last 90 days.
2. Hotel rating: Based on real guests rating the hotel 4 or more out of 5
3. Dynamic updates: Changes to a hotel's popularity and rating data are checked daily, and are implemented in the rankings lists.
1. Fall in popularity: 90-day sales have dropped within the last 24 hours and hotel is not among the top 15 competing hotels.
2. Fall in quality: Negative reviews have increased, ratings have dropped, or ratings are less than 4 stars.
3. Poor practice: Rankings will be reduced if spot checks or reports performed by Trip.com reveal that the hotel has interfered with user reviews or has falsified bookings.
What travelers say:"We’ve traveled to Haikou because it was my friends bday, the hotel staff were very nice, everything was beautiful and specially the front desk were very nice, we’ve asked for a shuttle service to the airport and there were no available at the time we needed but we’ve got a late checkout instead, which was wonderful. They’ve also sent a piece of cheesecake with a candle to our room for my friend’s bday. The only bad part was that the swimming pools were filled with leaves, I guess it was a bit cold for people to get in the pool, but we did, so those leaves were very uncomfortable."
What travelers say:"Good location, right opposite to wanxiang city mall.
Good service, thank you Ken for upgrading the room to the sea view room, which has spectacular view.
The breakfast is also nice, with many options.
The only downside is that Wi-Fi was not stable in my room."
What travelers say:"Outside is a little outdated and could do with a clean and paint. However, inside is lovely and the rooms are clean and big. The breakfast was great. Food is mainly Chinese but there are pastries and a small selection of western food. Overall, very nice stay. Pool area is lovely but you need a swim hat to go in the pool."
What travelers say:"I came to this hotel during the summer of 2022, and they were working on the beach, but we still had access to it. I wanted to return because it was a very relaxing experience. I returned for the 2023 Spring Festival, and it was even better because the beach had been renovated. This trip was very relaxing and enjoyable. I would return to Haikou Shangri-La because the staff and other guests were friendly and helpful. "
What travelers say:"Best place to stay for both business & leisure. Beaches, sunset point markets all nearby. Happening place. Staff very professional & friendly. Ms Vivian (the Manger) very Professional & customer care experienced person. On the top Sky Bar impressive. Met the Manager Mr Charles (he knows lot about India & he can speak little Hindi). Wow.. must visit here."
What travelers say:"Amazing hotel ! ❤️ excellent service , wonderful people, beautiful territory with volcanic hot springs and swimming pools. Thank you Beth , a young lady on the reception for helping us to handle all issues and requests during our stay. We also discovered a nice souvenir on the table , what a lovely touch for a good memory. I will definitely recommend this hotel to all my friend and family members, in love. My mom loves it so much too, thank you."
What travelers say:"The location of the hotel is super convenient. Just 10 minutes from the Meilan Terminal 1 Airport. Makes it convenient to catch your flight/ train.
The room is spacious and the amenities are new.
All in all , a solid 4.5/5."
What travelers say:"The hotel is close to the river and you can see the scenery. The morning tea is very good, with Cantonese refreshments. It is also very close to the arcade old street, so it is convenient to travel. Very good. I will choose to stay again on my next trip."
What travelers say:"The location was not ideal for the purpose of my vacation. It was difficult to determine from the online information available, if there was a beach nearby. There wasn’t. It was also frustrating that the swimming pool was closed given that there was not swimming beach nearby. There is a supposed to be a spa in the hotel but it was no longer available. A fitness room still exists and looked well equipped. Aside from this, the staff were friendly and a couple of the staff spoke enough English to take care of my needs. The buffet breakfast was excellent and the cleaning staff did an excellent job of cleaning my room. It was convenient to have laundry facilities in the room given that my stay was 14 days long. If you’re in Haikou for business, then I give this hotel high marks. I was on vacation so it wasn’t the ideal hotel."
What travelers say:"The hotel location is nice not too far from the necessities
The western food is so nice couldn’t help myself
The hotel is a little expensive but it’s worth it
The staffs were so nice and they gifted us fruits which was so nice
The hotel generally is worth it and I’ll recommend it "
What travelers say:"Beautiful hotel! Felt like staying in the forbidden city. I loved my room!!! It had a living room and big bathroom with beautiful tub. Big balcony but no view and uncomfortable chair. "
What travelers say:"We (German family) have visited the hotel during our Hainan vacations. The location is great within a Chinese local quarter and close to a beautiful large park with view on the Haikou bay.
The staff is very friendly and helpful but you need to speak some English to get things done. We have three children so we booked the family suite on the 33rd floor which was very spacious and suitable for us. The equipment in the hotel was a bit older and partially worn down but all still functional and could be used well. But for the price I would not complain too much. Cleanliness was okay but not superior. The rooms smelled a bit moldy from time to time and needed good ventilation.
The offered breakfast was okay for us (as we did not expect a lot of international food). The children found suitable dishes like cereal, small cakes, noodles or fried rice. The fruit offerings were good.
A negative point from my side was the very bad coffee quality. The offered filtered coffee was really not good. These days many local Chinese hotels have small fresh brew coffee machines to offer a coffee or even Cappuccino. I recommend the hotel to invest into one. Fortunately for us there was a Starbucks across the street and a Luckin Coffee will open later down the street.
Overall a nice time in Haikou and we would book the family suite again due to the good price."
What travelers say:"I am specifically thankful for the help we need from lady ( tourist guide) from the hotel to arrange a taxi from Haikou to Sanya.
For the tourist abroad facing a problem with apps call WeChat with this all the payments can be done.
It is widely used in China.
I downloaded it from Europe but can not connected bank card from a non Chinese bank."
What travelers say:"This place has a beautiful view. You can walk near the harbor and relax. The staff is welcoming and friendly. The room is clean and the bed is very comfortable. The pool just needed to be cleaned. There were a lot of bugs floating onto of the water. The Italian restaurant located next to it is great also. "
What travelers say:"I really want to say that my thankfulness for the Wyndham Garden hotel's colleagues. It was a very best choice and wonderful days in the Wyndham Garden. Located in the beautiful green forest and charming European architectures. There are so warm and helpful front desk. Very big and comfortable swimming pool. Amazing exterior and interior with nice environments. The balconies are so big with great views. Also there are very special and delicious foods in the restaurant. I really appreciated the gym room. It was very nice to make a work out there. Hotel's team is awesome and their services are excellent. Especially, Maggie, Wu Fei, Chen Yangde, one more two managers, a man and a woman. Her English was a perfect. Thank you very much, Wyndham Garden Haikou South hotel and resort's friendly team. See you soon again. I wish you all the best for them "