Trip.com's "Popular Hotel" rankings are based on actual sales, user browser behavior and real rating data. High ranking Popular Hotels are updated daily to provide users with real-time guidance.
1. Trip.com's "Popular Hotel" rankings are based on actual sales, user browser behavior and real rating data. High ranking Popular Hotels are updated daily to provide users with real-time guidance. Popular Hotel rankings do not accept nominations. The rankings operate freely and fairly with no fees charged. The rankings display hotels tried and tested by users that received all-round praise, representing true customer choice.
1. Hotel popularity: Based on real sales data and real user browsing behavior in the last 90 days.
2. Hotel rating: Based on real guests rating the hotel 4 or more out of 5
3. Dynamic updates: Changes to a hotel's popularity and rating data are checked daily, and are implemented in the rankings lists.
1. Fall in popularity: 90-day sales have dropped within the last 24 hours and hotel is not among the top 15 competing hotels.
2. Fall in quality: Negative reviews have increased, ratings have dropped, or ratings are less than 4 stars.
3. Poor practice: Rankings will be reduced if spot checks or reports performed by Trip.com reveal that the hotel has interfered with user reviews or has falsified bookings.
What travelers say:"This holel is good location so very convenient to moving.
The facility is also good, and employees are very kind, special thanks to Caroline Liang, lobby manager.
I believe I’ll stay here if get a chance to visit here again."
What travelers say:"The food in this hotel is really good, the fried chicken for breakfast is delicious! ! ! I ate at the restaurant downstairs at noon. It's cheap and big, and the service is super super good! Brothers and sisters are so kind qwq! Chong this service will go next time"
What travelers say:"Good location, right opposite to wanxiang city mall.
Good service, thank you Ken for upgrading the room to the sea view room, which has spectacular view.
The breakfast is also nice, with many options.
The only downside is that Wi-Fi was not stable in my room."
What travelers say:"We’ve traveled to Haikou because it was my friends bday, the hotel staff were very nice, everything was beautiful and specially the front desk were very nice, we’ve asked for a shuttle service to the airport and there were no available at the time we needed but we’ve got a late checkout instead, which was wonderful. They’ve also sent a piece of cheesecake with a candle to our room for my friend’s bday. The only bad part was that the swimming pools were filled with leaves, I guess it was a bit cold for people to get in the pool, but we did, so those leaves were very uncomfortable."
What travelers say:"Outside is a little outdated and could do with a clean and paint. However, inside is lovely and the rooms are clean and big. The breakfast was great. Food is mainly Chinese but there are pastries and a small selection of western food. Overall, very nice stay. Pool area is lovely but you need a swim hat to go in the pool."
What travelers say:"I came to this hotel during the summer of 2022, and they were working on the beach, but we still had access to it. I wanted to return because it was a very relaxing experience. I returned for the 2023 Spring Festival, and it was even better because the beach had been renovated. This trip was very relaxing and enjoyable. I would return to Haikou Shangri-La because the staff and other guests were friendly and helpful. "
What travelers say:"Best place to stay for both business & leisure. Beaches, sunset point markets all nearby. Happening place. Staff very professional & friendly. Ms Vivian (the Manger) very Professional & customer care experienced person. On the top Sky Bar impressive. Met the Manager Mr Charles (he knows lot about India & he can speak little Hindi). Wow.. must visit here."
What travelers say:"Amazing hotel ! ❤️ excellent service , wonderful people, beautiful territory with volcanic hot springs and swimming pools. Thank you Beth , a young lady on the reception for helping us to handle all issues and requests during our stay. We also discovered a nice souvenir on the table , what a lovely touch for a good memory. I will definitely recommend this hotel to all my friend and family members, in love. My mom loves it so much too, thank you."
What travelers say:"The location of the hotel is super convenient. Just 10 minutes from the Meilan Terminal 1 Airport. Makes it convenient to catch your flight/ train.
The room is spacious and the amenities are new.
All in all , a solid 4.5/5."
What travelers say:"I think this hotel offers great value for money, and the attitude of Wu at the front desk is also friendly. If you're just here on a business trip to Haikou for a few days, you might want to give this non-chain hotel a try. Occasionally experiencing a stay like this is also quite nice."
What travelers say:"Breakfast had a vast selection, but none of it was very good. The sushi would make a Japanese person cry, the sausages and bacon would make an English person cry and you would get a better Chinese breakfast for 10RMB at a local market (baozi and yotiao are from frozen).
The main reason for choosing this hotel over other options was the kids club. Unfortunately it is rubbish. A single member of staff doing some origami with leaves or basic art/craft. Requires adult supervision. Very disappointing by international standards.
Hotel is very grand, but not maintained to the standard you would expect from the brand. Design of the hotel does not lend itself to Haikou's climate, the communal spaces are not aircondionable and so it is uncomfortably hot.
Pool was good, but again needs maintenance. Children especially enjoyed the foam cannon.
Room was spacious, clean and cool.
Coffee is good.
At the time of writing they offer "good night" as a free gift which is a lavender spray. They also offer a free drink on arrival - which just means help yourself to a drink from the fridge in your room.
Overall I would recommend paying a bit less and going with a newer hotel closer to the city."
What travelers say:"Nice hotel , beautiful view and friendly people. Thank you to concierge 小林 for his help and attentive service , as well as to Chef in the restaurant on the first floor for delicious fruits compliment and kind lady in the restaurant for breakfast who allows to take it with us. We were glad and grateful."
What travelers say:"Somehow extra ordinary hotel in the beautiful pedestrian street. Nice big room but a bit humid. Beautiful view from the roof top terrace. Stairway / public area could be maintained better. No breakfast available but shops nearby (100-200m, Starbucks about 2 km away)."