Trip.com's "Popular Hotel" rankings are based on actual sales, user browser behavior and real rating data. High ranking Popular Hotels are updated daily to provide users with real-time guidance.
1. Trip.com's "Popular Hotel" rankings are based on actual sales, user browser behavior and real rating data. High ranking Popular Hotels are updated daily to provide users with real-time guidance. Popular Hotel rankings do not accept nominations. The rankings operate freely and fairly with no fees charged. The rankings display hotels tried and tested by users that received all-round praise, representing true customer choice.
1. Hotel popularity: Based on real sales data and real user browsing behavior in the last 90 days.
2. Hotel rating: Based on real guests rating the hotel 4 or more out of 5
3. Dynamic updates: Changes to a hotel's popularity and rating data are checked daily, and are implemented in the rankings lists.
1. Fall in popularity: 90-day sales have dropped within the last 24 hours and hotel is not among the top 15 competing hotels.
2. Fall in quality: Negative reviews have increased, ratings have dropped, or ratings are less than 4 stars.
3. Poor practice: Rankings will be reduced if spot checks or reports performed by Trip.com reveal that the hotel has interfered with user reviews or has falsified bookings.
What travelers say:"Very good location and stuff very friendly. Simple breakfast and not much variety. Taste more suite to local, not foreign visitor. 1 of the elevator was break down and not fix even after 6th days we stay there and it cause massive inconvenience during peak hours. Have to wait 15 to 30 mins just to get down to lobby from our room."
What travelers say:"The cleanliness and comfort of this hotel raise significant concerns. During our room inspection upon check-in, we discovered someone's fake eyelash stuck to the wall and a stray strand of hair on the bedsheet. Clearly, the housekeeping was not performed meticulously. Furthermore, the air conditioning unit, situated right next to the bed, emitted loud noise and frequently switched between fan and cool modes, causing annoyance. The pillows provided were practically non-existent, being extremely flat and offering no support whatsoever. We also had to endure a constant beeping sound from the dishwasher, despite reporting it to the front desk and being assured that a technician would investigate—yet no one arrived. As a result, our rest was severely compromised. Adding to the inconvenience was, the room lacked a telephone, necessitating a trip to the front desk for any needs. Additionally, essential toilet amenities were absent, except for shower gel, shampoo, conditioner, and a minuscule bottle of moisturizer. The absence of bedroom slippers was compounded by a dusty floor. It is perplexing how the hotel's website claims that "Mint House combines the classic comfort of home and the modern luxury of a hotel..." considering these circumstances. Furthermore, with the exception of one female staff member during check-out and Joshua, who works in the fitness area, the front desk staff were generally unapproachable."
What travelers say:"I really love the Element. My boyfriend and I used to stay there all the time and it was really nice to visit again. The only thing I don’t like about the hotel is the elevators. At some points 2 of the 3 elevators were broken and we had to walk down 36 flights of stairs twice during our stay. But they did have a complimentary happy hour so that did take the sting out of it a little 😂"
What travelers say:"Everything was perfect, the front desk upgraded the room. The cups in the bathroom in the room are all Baccarat, as well as the lamps and all the glassware in the bar. It's a great check-in experience"
What travelers say:"Location and facilities are great. Close to the subway station and they have a gym and a place for breakfast.
However, our room had a really strong smell that is coming from the carpet which smelled like bleach covering some vomit or stinky milk. It was so bad the minute you enter the room you can smell it. We tried opening the window for the whole night, the smell’s still here. Tried seek help from the front desk and they said they sent a machine to suck out the air in the room. But when we’re back to the room, it still stinks.
Also, the blanket for the sofa bed seems dirty, it has a lot of stains on it…"
What travelers say:"The hotel was very well located in the heart of downtown New York in financial district. Subway within walking distance and 9/11 memorial downstairs. The only thing not pleasurable was the breakfast in the morning not available noted that I had a reservation with the breakfast included. The hotel acknowledged their mistake and tried to help thou I hope they did fix it by now. "
What travelers say:"The room is OK, but the big bed is relatively small. domestic five feet
However, please improve the detailed procedures for deduction of hotel services!
1. If you stay for three days + stay for one more day, you will be deducted an extra day’s room fee of USD 4,300
2. It is agreed that the deposit is 300 per day, 900 for 3 days, and 2700 US dollars will be deducted directly for check-in
This math skills are really not good 🤷♂️"
What travelers say:"I booked a hotel for my son and transited in New York. It is rare for a hotel to allow people over 18 years old to stay alone. Most hotels require people over 21 years old to stay alone. The son said that the hotel is all good, the location and the equipment are great."