As expected of a top-ranked hotel on Ctrip, this hotel was the perfect choice for a family trip with our elders. From the ambiance to the service and dining, everything exceeded our expectations – a 10/10! Built by the lake, the hotel exudes the unique elegance of Jiangnan. Opening the window reveals shimmering lake views, and a gentle breeze carries the fresh scent of water. The grounds are dotted with pavilions and terraces, winding paths through lush greenery, and wide, smooth walkways with plenty of wooden benches, making leisurely strolls and sightseeing effortless for our elders. The tranquil atmosphere, away from the city's hustle and bustle, ensured our elders slept soundly every night. The rooms were excellently soundproofed, with warm, soft lighting that wasn't glaring. The furniture had rounded edges, and the bathroom thoughtfully included a non-slip mat, a bath stool, and safety handrails. The vanity height was also adjusted for our elders – these age-friendly details ensured their safety. The buffet breakfast offered a wide variety of fresh, odorless ingredients with mild seasonings, perfect for our elders' palates. The buffet dinner featured local lake delicacies and authentic Hangzhou cuisine, with a diverse selection of seafood, grilled meats, and desserts. The ingredients were fresh and of high quality. The dining environment was elegant and quiet, with spacious tables that allowed seniors to move around easily. The staff promptly refilled tea and changed plates, making the experience effortless. Special praise goes to Ms. Xu, the Guest Relations Manager, who arranged a room on a lower floor near the elevator before check-in. As a benchmark hotel in Zhejiang, the Xizi Hotel perfectly met all the needs of traveling with elderly guests, thanks to its lake views, age-friendly details, high-quality food, and attentive service. Ms. Xu's professionalism and dedication made this trip to Jiangnan exceptionally comfortable and smooth.