Endangered Ark Foundation

What travelers say:

My husband arranged a "private tour" for my birthday. He also paid for the elephant bathing (extra $25), which is ONLY ALLOWED if you pay for the private tour. We went on a Wednesday for our tour.Although we had paid for the elephant bathing experience, the tour guides did not include that portion of our tour. My husband thought perhaps he had made an error in the reservation. The next morning (we stayed at the adjoining property and paid an additional fee for breakfast delivery by the elephants) we asked the employees about why we didn't receive our bathing experience. They said, "we forgot. We will credit your card." We asked if we could do it later that day. They said, "no, that is not possible." They did credit our card the $25 bathing experience fee within minutes.We purchased the private tour (cost was $500) , specifically for the reason that it is the ONLY WAY you can have the bathing experience. If we had known that we would be denied the bathing experience, we would have gone on the public tour (cost $100 for 2 people).We reached out to the director on 2 occasions to let her know of our concerns, but it is over 2 months later and we have had no response. Needless to say, although the tour was fun, we feel like we were swindled out of $400. Really disappointed in the lack of response by this business. They would have received that $400 ten times over in yearly donations if they had been honest or at least responded to our emails.