If you’re thinking of booking through Trip.com, you might feel a bit wary at first. Let’s face it: the internet has mixed opinions on almost everything, especially when it comes to booking travel. That’s why I wanted to look at Trip.com reviews and real user experiences to help you decide whether it’s a good choice for your next trip.
Is Trip.com Legit? Trip.com Reviews Overview
If you’re wondering if Trip.com is legit, you’re not alone. If you're like me, you probably hesitate when you come across a travel deal that seems too good to be true (often about 30% lower than Booking and Agoda).
So, is Trip.com legit? The answer is Yes—Trip.com is a legitimate and reliable platform for booking flights, hotels, and more.
Trip.com is part of the Trip.com Group, a global travel service provider that also owns brands like Ctrip and Skyscanner. They have a significant presence in the travel industry and are known for offering competitive prices.
Trip.com Customer Service
- Reliability of Trip.com can be shown by its excellent customer service. Trip.com users will receive their prompt itinerary confirmations directly from airlines.
- One user has mentioned that it is convenient to verify their flight details with the airline after booking through Trip.com. It reassures the legitimacy and reliability of their purchase.
"After 7 hours my itinerary confirmation was sent by the airline. Double checked it by calling the airline. Therefore conclude that Trip.com is legit AF. :) Thank you for the affordable flight of my dream Trip.com"
Trip.com Affordable Price & Frequent Deals
- Trip.com is popular because of its competitive pricing and multiple deals or rewards every day.
- One user has shared an experience of finding a flight through Trip.com that was cheaper than other platforms. And the user emphasized the significant savings from other travel pleasures like souvenirs. The deals for flights, hotels, or even attractions on Trip.com make it an appealing option for budget-conscious travelers.
It is 100% legitimate . trip.com is owned by ctrip from China. Ctrip is the most popular travel booking site in China. trip.com is their site for international customers. Personally I used ctrip many times and just started to use trip.com recently. (I am originally from China and now live in Canada). The flight tickets price from trip.com is unbeatable. The trade off is your booking can not be changed or cancelled, thus no refund at all. You really need to be sure about your travel plan before book it with trip.com
Things to Notice about Trip.com
- Despite many positive reviews, there are some cautionary tales mainly revolving around the cancellation policies. Because of the specialty of certain durations or thrid party policy, some bookings cannot be cancelled.
- A few users have expressed dissatisfaction about modifying or cancelling bookings, particularly those marked as un-cancellable. Thus, Trip.com suggests customers to be sure about their travel plans and awalys review the terms of service carefully before making any bookings.
"I had to change my flight due to unforeseen circumstances. It took some time to get in touch with customer support, but eventually, they assisted me with the change, though with some fees involved."
Can I Trust Trip.com?
- Global Reach: Serving 39 countries with 24 language options and 35 currency choices.
- Vast Inventory: Access to 1.1 million+ hotels and flights from over 510 airlines across 3,400 airports.
- Reliable Support: 24/7 multilingual customer service with dedicated centers in Tokyo, Seoul, and Edinburgh.
How to Share Reviews on Trip.com to Get Rewards?
Share your memories and save on your next getaway! At Trip.com, we want to hear all about your latest travels. By posting your experiences and photos on our app, you’ll join a global community of travelers and Trip Coins simultaneously.
Check out our step-by-step guide below to learn how writing reviews can earn you Trip Coins for your next booking.
Step 1: Enter Trip.com App
Log in to your Trip.com account on your mobile device and Go to Account section. Then Click My Moments & Reviews : Access this section to find or add your travel experiences.
Step 2: Go to Reviews Session
Click on 'Reviews' to begin your monthly task. Press "Go" to proceed. By posting comments, you'll get chance to win prizes (monthly tasks). Scroll down to find a place you've visited. Tab the 'Review' button to write your review.
Step 3: Rate & Write Your Review to Publish on Trip.com
- Rate & Write: Give a star rating (1 to 5 stars) and write about your experience and feelings regarding the place.
- Add Photos: Click the camera button to add photos from your visit.
- Publish: Click 'Publish' to submit your review and share your insights.
Join Trip.com Membership: Enjoy Perks
Trip.com Membership is a loyalty program that rewards you every time you book a flight, hotel, train ticket, and more on Trip.com. It’s free to join, and once you’re signed up, you’ll start collecting points with every booking. These points can go toward membership upgrades, discounts, and rewards for future trips.
The program is tiered, with levels like Silver, Gold, Platinum, Diamond, Diamond+, and Black Dimond. As you move through the tiers, you’ll access added benefits like free VIP airport lounge entry, priority customer service, free attraction passes, and other extras that bring more comfort and ease to your travels.
Know More about Trip.com
Recommended Top Global Hotels
NO.1
FAQs about Trip.com Reviews
Is Trip.com a legit site?
Yes, Trip.com is legitimate and completely safe to use (at least as safe as any other travel website like Expedia or Travelocity). I've used Trip.com (and formally Ctrip, its predecessor) for over 10 years. Trip.com is now owned CTrip, one of the largest travel companies in China (it was acquired by CTrip in 2017).Is Trip.com a Chinese company?
Yes, Trip.com Group (which owns the Trip.com brand) is a major Chinese multinational travel company, founded in China as Ctrip in 1999, headquartered in Shanghai, and is the largest online travel provider in China, with global operations and ownership of brands like Skyscanner.Is Trip.com an official website?
Trip.com is an online travel agency headquartered in Singapore, owned by Trip.com Group. Its website and mobile app can be used to book flights, hotels, trains, rental cars, airport rides, tours, attraction tickets, eSIM cards, and more.