Pick-up should be more convenient since we had a problem to call them due to their system. But staff comes after we call by mobile phone. I want to purchase the ETC card for tolls but they were all sold out (these should available for reservation or adequate for all customers) if you book via Trip or any agent please don't purchase insurance, car rental company always has their own package so purchase at the counter for your own convenient. The car is as described enough for our luggage and 5 pax. Drop off near Sapporo station was fast and convenient.