Certificate
: Course Completion Certificate
Language
: 
English
Duration
:
 1 Day
Credits:
 8
Refreshment
s:
 Snacks, Beverages and Lunch included in a classroom session
Course Delivery:
 Classroom
Course Overview:
In recent years, many tasks traditionally handled by human resources (HR) departments have been diffused across different managerial roles. This shift means that many managers, who may not have the training or experience to handle HR responsibilities, are now faced with the challenges of managing these tasks. This course provides the essential knowledge and skills needed to effectively manage human resources responsibilities, even if HR isn’t your primary role. From conducting interviews to ensuring workplace safety, you’ll gain practical tools to confidently navigate HR duties in a managerial capacity.
Learning Objectives:
By the end of this course, participants will be able to:
Understand the evolving role of human resources in today's workplace.
Conduct effective interviews and manage employee orientation.
Handle workplace safety, harassment, discrimination, and violence issues.
Provide constructive feedback, manage employee performance, and handle disciplinary actions.
Navigate the process of employee termination with professionalism and tact.
Prerequisites
:
No prerequisites are required for this course.
Course Materials:
Participants will receive a comprehensive course manual that includes presentation slides and reference materials.
Agenda:
Module One: A History of Human Resources
Module Two: The Interview Process
Module Three: Employee Orientation
Module Four: Following Up with New Employees
Module Five: Workplace Safety
Module Six: Dealing with Harassment and Discrimination
Module Seven: Workplace Violence
Module Eight: Managing Employee Performance
Module Nine: Disciplining Employees
Module Ten: Terminating Employees
Module Eleven: Wrapping Up
Target Audience:
This course is ideal for managers or anyone interested in gaining practical human resource management skills.
Technical Requirements (for eBooks)
Internet access for downloading the eBook.
Laptop, tablet, smartphone, or eReader (no Kindle support).
Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader).
Detailed instructions for downloading and activating the eBook will be provided.
Certification:
Upon successful completion, you will receive a Mangates Certificate of Completion.
To host the session for your group in your organization, enquire us at 
corporate@mangates.com
©️ 2025 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.
Absence Management 1-Day Workshop
This course provides several useful handouts and exercises relating to absence management.
What is ‘absence’? And how do we go about managing it and reducing it wherever we can, without falling foul of employment law?
These  training have been created to help safely navigate you through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. Participants will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks.
Account Management 1-Day Workshop 
Account Management is an important role within any organization. Account Managers are responsible for nurturing customer relationships and increasing sales with their organization’s key customers. The Account Manager will usually act as the first point of contact for clients; responding to complaints, purchases, project requests, and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business.
This Account Management course materials are suitable for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships, and in turn increasing business performance and sales success.
Conflict Management 1-Day Workshop 
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.
Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.
Conflict may emerge between managers and their staff, between team members or departments.
Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.
Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.
It is therefore vital to manage conflict constructively.
As an team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.
Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands on practice on proven frameworks, go through simulations and exercises that will train you to be highly effective professional and leader, starting day one. 
Crisis Management 1-Day Workshop 
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation, and respond appropriately is important, and requires not only training but practice. 
Employee Engagement 1-Day Workshop
Employee engagement is a necessary strategy for companies that want to succeed in the marketplace. Employee engagement is not an HR initiative that managers are reminded to do once a year. It is a key strategic driver of employee performance, accomplishment, and continuous improvement all year long. It is the outcome of how your organisation interacts with people to drive business results.
These Employee Engagement training suitable for anyone that works in a management or leadership role.
Essential Management Skills 1-Day Workshop 
Every day, managers solve difficult problems, turn organisations around, and achieve astonishing performance. To be successful, every organisation needs good managers.
These Essential Management Skills training suitable for anyone that works in a management or leadership role. They will provide the perfect foundation for new managers to develop and grow, while giving existing managers the chance to review their current skills and build on their performance.
Leading Effective Teams 1-Day Workshop
This training based on leading teams, will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills. 
Manager Management 1-Day Workshop
 
With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team.
Manager Management takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.
Managing Performance 1-Day Workshop  
Anyone in a position of managing or leading others will benefit from the message delivered by these managing performance training.
This training set out to helps you to manage the performance of your workforce through common sense techniques that focus on the effective use of communication and goal setting to improve productivity and increase morale and motivation.
The session will steer away from the procedural, form-filling approach to performance management/appraisals and instead focus on the skills required to effectively co-operate with team members, develop their skills and ensure they feel incentivised to succeed.
With the techniques outlined in this training course you will feel empowered to enhance the performance of your team and begin to collaborate with them to improve their behaviours and ability in their role.
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