Leverage GenAI to Streamline Operations, Enhance Service and Maximise Compliance
In an era where digital convenience defines expectations, the way organisations in Singapore engage with customers is undergoing a profound transformation. Once a back-office support function, the contact centre is now becoming a frontline enabler of strategic value. 
Whether it’s a government agency assisting a citizen with a healthcare inquiry or a retail brand helping a customer with a purchase, the demand for responsive, empathetic and seamless service is non-negotiable.
As organisations adapt to a more connected world, many contact centres are held back by outdated systems. Agents juggle legacy tools, disconnected platforms and manual processes while navigating complex data regulations. This leads to slower response times, inconsistent service quality, rising agent burnout and ultimately, a decline in satisfaction for customers.
Such an environment begs the question: 
How can organisations modernise their contact 
centres to meet rising expectations, ensure compliance and empower agents without 
overhauling their entire infrastructure?
Digital Contact Centres Powered by AI
Forward-thinking organisations are turning to digital contact centres—intelligent, AI-powered platforms that unify communication channels, data and workflows into a single, seamless interface.
Whether customers call a hotline or customers message on social media, these intelligent platforms enable fast, personalised support. Agents access real-time info to deliver consistent, high-quality service across all channels.
The GenAI Advantage
At the heart of this transformation is Generative AI. GenAI Assistants go beyond traditional bots as they understand sentiment, intent and context. They transcribe conversations, summarise interactions, recommend responses and support agents with contextual coaching.
This results in fewer screens, fewer clicks and a massive reduction in cognitive load. Whether supporting a citizen applying for government aid or assisting a customer with a service request, GenAI becomes a digital co-pilot, enabling agents to focus on what truly matters: human connection.
Improving Performance Through AI-Powered Automation
With mundane tasks like note-taking, data entry and knowledge retrieval automated by GenAI, 
agents are empowered to deliver more meaningful service. They gain immediate access to full interaction histories, AI-recommended next steps and actionable insights.
In the public sector, this translates into faster resolution times and more consistent citizen experiences. In the private sector, it drives customer satisfaction, loyalty and business growth while making every interaction smarter and more strategic.
Improving Performance Through AI-Powered Automation
In Singapore’s tightly regulated landscape, GenAI Compliance Assistants offer the accuracy and reliability that organisations need. According to NCS, these AI-powered tools integrate smoothly into existing systems, expanding call monitoring from just 5% to 10% to full coverage. 
They also cut compliance-related manhours by up to 90% and eliminated the usual 3–6 month review delays, enabling faster and more efficient compliance management.
These tools proactively monitor live conversations for policy adherence and flag sensitive data handling. They ensure approved language is used, minimise human error, streamline audits, and uphold organisational integrity through continuous, automated compliance.
Join the
 OpenGov Breakfast Insight
 to explore how innovative technologies are reshaping customer engagement and service delivery in Singapore. Discover how AI, data-driven personalisation strategies and seamless multi-channel platforms are revolutionising the delivery of personalised services in the private sector while ensuring privacy, security and operational efficiency.
This session will allow delegates to:
• EXPLORE how digital contact centres are redefining service delivery across sectors.
• LEARN how AI-driven solutions like GenAI Assistants can transform agent productivity and customer satisfaction
• DISCOVER how you can address compliance challenges and reduce the risks of human error in your contact centre operations.
• GAIN insights into the future of customer services, focusing on privacy, security and operational efficiency.
Who should attend:
• Chief Customer Officer 
• Chief Digital Officers 
• Chief Information Officers 
• Chief Innovation Officers 
• Chief Operating Officers 
• Chief Technology Officers 
• Chief Transformation Officers 
• Directors and Heads of Technology Capabilities and Innovation 
• Directors and Heads of Technology, Strategy and Policy 
• Head of Customer Experience
• Head of Operations
Information Source: OpenGov Asia | eventbrite

Singapore

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Raffles Singapore

Luxury Hotels

Resorts World Sentosa - Equarius Villas

Near Universal Studios Singapore|Sentosa Island, Singapore

Family Hotels

Singapore Flyer

Immediate access

Book now for today

Best Things to Do

Night view

一起去，更远的地方

Booking tickets on Ctrip is convenient and cost-effective. The night view is very good. You can see the whole night view. The air conditioning is also sufficient. It is quite comfortable to play. The queue is only a few minutes, which is efficient.

Singapore Botanic Gardens

Family-Friendly Attractions

William Elvis

There are very few tourists, only locals doing fitness. The orchid house is worth visiting, and the dining and service facilities are also very good. We stayed here for half a day and it was worth it.

Capella Singapore

Cultural Hotels

Marina Bay Sands Singapore

Near Marina Bay Sands|Marina Bay, Singapore

Instagrammable Hotels

The Fullerton Bay Hotel Singapore

Jewel Changi Airport

长脸张少侠

Singapore🇸🇬【Jewel Changi Airport】
Jewel Changi Airport

Jewel Changi Airport is a nature-themed entertainment and retail complex located in Singapore Changi Airport. Its core is the world&#39;s tallest indoor waterfall &quot;Rain Vortex&quot;, and its surroundings are arranged in a stepped forest. Construction began in December 2014 and officially opened on October 18, 2019, with a construction cost of 1.7 billion Singapore dollars.

Jewel Changi Airport has gardens, attractions, hotels and about 300 retail stores and restaurants. The total floor area is 135,700 square meters, with a total of 10 floors, including 5 floors above ground and 5 floors underground. Among the attractions, there are Shiseido Forest Valley, an indoor garden up to 5 floors, and the Starry Sky Garden on the top floor. Jewel Changi Airport has about 300,000 visitors per day.

🚝T1, T2, and T3 are interconnected, and you can also take the sky train between the three terminals (free of charge).
But please note that you can only see the waterfall when you go back and forth between T2 and T3 (T2-T3 left window, T3-T2 right window)

🚃If the flight is at T4, you can check in at other terminals first, and then take the airport shuttle to T4

Tips:
The attractions in the airport are all outside the customs, and you have to check in before you can visit them, but Jewel Changi Airport is inside the customs of Singapore, and you can only go there after entering Singapore. So if you are traveling in Singapore, you can go early on the day of your return trip and visit Jewel Changi Airport for half a day

Sentosa

Natural scenery

205***26

Sentosa Island is very good, the theme park has more projects, Jurassic Park, Xiaohuangren, etc. On the island, the ecology is mainly good, there are many birds, and I have seen seagulls, peacocks and lizards. The accommodation is more expensive. The hotel does not provide breakfast. Others are OK.

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