Al Ain Palace Hotel Abu Dhabi Reviews

Response from Property: Dear Nicola,Thank you for your wonderful review of Al Ain Palace Hotel. We are delighted to hear that you enjoyed your stay and found our hotel to be a great value. Your kind words about our food and beverage options and our large swimming pool are greatly appreciated.We are especially pleased that you were able to enjoy the English Cup Final by the pool—it's always great to see our guests making the most of our amenities. Your positive feedback motivates us to continue providing exceptional experiences for all our guests.Thank you once again for sharing your experience. We look forward to welcoming you back for another enjoyable stay.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Guest,Thank you for sharing your experience at Al Ain Palace Hotel. We are pleased to hear that you had a lovely stay and enjoyed our pool, breakfast, and the friendliness of our staff. Your positive feedback is greatly appreciated.We apologize for the inconvenience caused by the loud music from PJ beside your room. We understand how important a good night's sleep is and will certainly address this issue with our team to find ways to minimize any future disturbances.We hope to welcome you back in the future and provide you with an even more comfortable and restful stay.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Evangelia,Thank you for your perfect review of Al Ain Palace Hotel. We are thrilled to hear that you enjoyed your stay, especially our convenient location, cleanliness, and the politeness of our staff. Your positive feedback is greatly appreciated and motivates us to maintain the high standards we strive for.It's wonderful to know that you took advantage of our pool and Wellness Center and that these facilities contributed to a relaxing and enjoyable experience. We hope to have the pleasure of welcoming you back for another delightful stay in the future.Thank you once again for your kind words.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Guest,Thank you for your wonderful review! We’re happy to hear that you had a perfect experience during your stay in our Standard Queen Room. Your positive comments about our surroundings, amenities, cleanliness, and service are truly appreciated.We strive to provide our guests with the best possible experience, and it's rewarding to know we succeeded in meeting your expectations. We hope to welcome you back soon for another excellent stay!Warm regards,Mazhar SiddiquiFront Office ManagerAl Ain Palace Hotel

Response from Property: Dear Guest,Thank you for your perfect review of Al Ain Palace Hotel. We are delighted to hear that you found everything to be good during your stay and that you were pleased with our surroundings, amenities, cleanliness, and service. Your positive feedback is greatly appreciated.We apologize for the inconvenience you experienced with the slow Wi-Fi. Your comments are important to us, and we will be addressing this issue to ensure a better connection for our guests in the future. We appreciate your understanding and patience.We look forward to welcoming you back and providing an even more seamless experience.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Bala Trinadh,Thank you for sharing your experience at Al Ain Palace Hotel. We are glad to hear that you had a nice stay and appreciated our surroundings, amenities, and cleanliness. Your feedback is important to us and helps us continue to improve our services.We noticed that our service did not fully meet your expectations, and we apologize for any shortcomings you may have encountered. We are committed to enhancing our guests' experience and will address your concerns with our team.We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Emad Chahir,Thank you for taking the time to share your feedback about your stay at Al Ain Palace Hotel. We are pleased to hear that you found our hotel to be a nice place and that you enjoyed our surroundings, amenities, cleanliness, and service. Your positive remarks are greatly appreciated.We are glad that you had an overall pleasant experience, and we hope to welcome you back in the future for another enjoyable stay. Your feedback motivates us to continue improving our services to meet the expectations of all our guests.Thank you once again for your review.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Benjamin777,Thank you for taking the time to share your feedback about your recent stay at Al Ain Palace Hotel. We are truly sorry to hear that your experience did not meet your expectations and that you were disappointed with the service, quality, and cleanliness of your room. Please accept our sincere apologies for any inconvenience you encountered, particularly regarding the condition of the sheets.Your comments are important to us, and we will be addressing these issues with our housekeeping and service teams to ensure that such lapses do not occur again. We take your feedback seriously and are committed to making the necessary improvements to provide a better experience for our guests.We hope you will consider giving us another opportunity to serve you in the future, allowing us to demonstrate the high standards of hospitality we strive to maintain.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Hacykanshijie,Thank you for taking the time to share your feedback regarding your stay at Al Ain Palace Hotel. We are pleased to hear that you found our location and service to your liking. Your positive remarks about our cleanliness and service are greatly appreciated.We apologize for any inconvenience caused by the condition of our facilities, particularly the noise from the air conditioner. Your comments are important to us, and we will address these concerns with our maintenance team to ensure improvements are made for future guests.We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and satisfying stay.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Guest,Thank you for sharing your detailed feedback about your stay at Al Ain Palace Hotel. We are pleased to hear that you enjoyed our unbeatable location, found our staff to be helpful and responsive, and appreciated the comfort and facilities of your room. Your positive remarks are greatly appreciated.We apologize for the inconvenience caused by the placement of non-smoking rooms on the first floor. We understand that the view and lack of privacy can be a concern, especially during a long stay. Your feedback is valuable, and we will take it into consideration as we work on enhancing our guests' experiences.We are glad that, despite these challenges, you had an overall good time at our hotel. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Guest,Thank you for your perfect review of Al Ain Palace Hotel. We are pleased to hear that you enjoyed your stay and found our swimming pool to be spacious and accommodating. Your positive feedback on our surroundings, amenities, cleanliness, and service is greatly appreciated.We understand that some of our facilities may show signs of age, and we are continuously working on updates to enhance our guests' experience. We appreciate your understanding and are glad that this did not detract from your overall stay.We look forward to welcoming you back for another enjoyable visit in the future.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Guest,Thank you for your perfect review of Al Ain Palace Hotel. We are delighted to hear that you were satisfied with the environment and enjoyed your stay with us. Your positive feedback on our surroundings, amenities, cleanliness, and service is greatly appreciated.It’s always a pleasure to know that our efforts in creating a welcoming and comfortable atmosphere have met our guests' expectations. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Thank you once again for your kind words.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Xixixi,Thank you for your perfect review of Al Ain Palace Hotel. We are delighted to hear that you found our hotel to be very clean and that your stay was enjoyable. Your kind words about our cleanliness, surroundings, amenities, and service are greatly appreciated.It’s always our goal to provide a spotless and comfortable environment for our guests, and we are pleased to know that we met your expectations. We look forward to welcoming you back for another pleasant stay in the future.Thank you once again for your feedback.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear loveyL123, Thank you for taking the time to share such a wonderful review of your stay at Al Ain Palace Hotel! We are delighted to hear that you and your friends had a fantastic experience and that our hotel exceeded your expectations. Your kind words about our amenities, including the large pool, sauna, jacuzzi, and tennis area, are greatly appreciated. We are glad you found the hotel both affordable and of 5-star quality. It’s wonderful to know that our staff, especially Wint at the reception and Sohail from room service, provided you with excellent service and attended to your needs promptly. We take great pride in ensuring our guests have a memorable stay, and it’s heartening to hear that our team contributed positively to your experience. Thank you once again for your high praise and for choosing to stay with us. We look forward to welcoming you and your friends back for another delightful stay at Al Ain Palace Hotel! Warm regards, Mazhar Siddiqui Front Office Manager